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Senior Collections Analyst – Supplier Relationship and Performance
Lojas Renner S.A.Senior Analyst managing relationships and performance of collection suppliers for Realize CFI. Focus on credit recovery and operational performance through analysis and strategy.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing relationships with collection agencies and optimizing operational performance through data analysis and adherence to regulatory guidelines. Proven ability to lead performance meetings and develop actionable plans to enhance productivity and recovery rates.
Highest-signal resume keywords
Collection Agency ManagementSupplier Relationship ManagementCollections Performance MetricsCall Center OperationsCredit/Debt Recovery
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operational Performance MonitoringKPI AssessmentData AnalysisPerformance Improvement StrategiesMeritocracy Model Development
Soft Skills
Critical ThinkingLeadershipCommunication
Industry Keywords
Outsourced OperationsRegulatory ComplianceQuality GuidelinesDebt RecoveryFinancial Institutions
About the role
Key responsibilities & impact- Manage relationships with collection agencies and third-party collection suppliers;
- Monitor the operational performance of partners, identifying opportunities for continuous improvement;
- Lead performance/result meetings, operational alignment sessions and action plans with suppliers;
- Monitor operational KPIs for call centers and debt recovery;
- Assess the effectiveness of dialing strategies, segmentation and outreach tactics;
- Ensure partners' adherence to the company's operational, regulatory and quality guidelines;
- Contribute to the development of meritocracy models and supplier governance;
- Develop analyses to optimize productivity, effectiveness and recovery rates of outsourced channels.
Requirements
What you’ll need- Experience managing collection agencies or outsourced operations;
- Experience in supplier/vendor relationship management;
- Advanced knowledge of collections performance metrics;
- Experience in collections call center operations;
- Ability to critically analyze operational metrics and define action plans;
- Availability to travel;
- Experience in credit/debt recovery within financial institutions.
Benefits
Comp & perks- Transportation voucher and/or company shuttle for positions at our distribution centers (DCs)*
- Meal/food voucher
- Christmas food basket voucher
- Home office allowance (for hybrid or remote employment contracts)*
- Multi-purchase credit card
- Employee discount at our stores
- Health insurance
- Dr. Be (telemedicine, telepsychology, nutritional coaching and sports coaching)*
- Wellhub (Gympass)
- Programs and campaigns to promote health, self-care and well-being for employees and their families
- Balance methodology applied with leadership and teams to strengthen communication and recognition, well-being, and work style/tools
- Dental plan
- Univers — discounts at Raia and Drogasil pharmacies
- Pet health insurance
- Running coaching
- Discounts at universities, schools, language and professional courses
- Tickets for cinemas, parks and more
- People with disabilities are welcome to apply for all our opportunities.