Lojas Renner S.A.

Attorney

• Monitoring of judicial and administrative proceedings
• Drafting of notices and responses to notices
• Drafting and reviewing legal consultations and opinions
• Legal support to stores and internal company departments
• Support in the management of company projects and related activities
• Monitoring legislation and regulatory developments

Legal Analyst II – Civil

Marketing

• Responsible for coordinating a multidisciplinary CRM team for the Camicado business unit (BU).
• Develop and direct CRM strategies aligned with marketing objectives and Camicado’s business goals.
• Define and oversee nurture flows across the sales funnel and customer lifecycle.
• Analyze and report on CRM campaign performance (sales funnel, campaign-influenced/incremental revenue, open rates, click-through rates, conversion, churn).
• Analyze and report on customer KPIs, database management, LTV and CAC.
• Generate data-driven insights to continuously optimize actions and personalize communications.
• Collaborate with data, engineering, martech, media, product, BI, store operations, e-commerce and customer service teams to ensure a consistent customer journey.
• Coordinate execution of one-off campaigns and automated journeys across email marketing, SMS, push notifications, and WhatsApp.
• Lead A/B testing and experimentation to improve results.
• Coordinate customer strategies including database segmentation, ensuring data quality and governance.
• Ensure compliance with LGPD policies and best practices for data usage.
• Manage CRM and marketing automation tools (e.g., Responsys, Salesforce, Adobe, CDP, etc.).
• Prepare reports and presentations of results, insights, and customer/CRM metrics for different executive levels within the business.

Marketing Coordinator

Customer Support

• Work toward achieving common objectives together with the team;
• Act as a change agent in the customer service journey;
• Respond promptly to customer complaints in a clear, courteous, and professional manner;
• Investigate and understand submitted complaints, identify root causes, and propose effective solutions for Renner customers;
• Maintain clear and empathetic communication with customers, ensuring all information is conveyed understandably and in a friendly manner;
• Proactively contact customers on Reclame Aqui.

Customer Service Assistant

Ecommerce

• Develop data analyses focused on ecommerce performance (revenue, conversion, browsing behavior, cart abandonment, acquisition channels, product performance, among others), producing actionable insights for the business;
• Work on understanding and improving the user journey (site and app), building funnel analyses and identifying friction points and opportunities to improve the digital experience;
• Actively participate in the definition, structuring and evolution of event tracking, ensuring correct measurement of the user journey from navigation through conversion;
• Collaborate with Product and Data Engineering teams to validate journey events, ensuring data quality, consistency and reliability;
• Use statistical tools and data analysis techniques to identify patterns and trends and to generate hypotheses about user behavior;
• Measure the impact of business initiatives (features, campaigns, product improvements), including financial gains, operational efficiency and impact on customer experience;
• Ensure documentation of analytical processes, metric definitions and data structures, promoting governance and reproducibility of analyses;
• Work collaboratively with Data, BI, Engineering and Product teams, ensuring alignment on metrics, hypotheses and interpretation of results.

Data Analyst II – Ecommerce Focus

IT Support

• Lead development teams
• Facilitate technical decision-making within the team
• Monitor task progress throughout the development cycle, identifying and mitigating risks that could prevent the team from delivering tasks
• Assist teams in the deployment/implementation of solutions

IT Specialist

Affiliate Manager

• Support the implementation of HR practices across client business areas;
• Work cross-functionally together with HR specialist teams;
• Provide guidance to employees as needed;
• Assist in the development and analysis of people and sustainability metrics;
• Contribute insights derived from data analysis;
• Support internal communication and employee engagement initiatives;
• Responsible for the onboarding program for new hires and other training initiatives.

Human Resources Intern – Business Partner

Collections

• Create functional specifications;
• Lead or participate in continuous improvement, automation, operational efficiency, and tools/process evolution projects for collections;
• Provide technical support for collections, ensuring correct operation of operational flows, business rules, and system configurations across channels;
• Define, implement, and review system configurations for collections (communication schedules, digital channels, prioritizations, and portfolio segmentations);
• Analyze collections KPI performance, identifying deviations, root causes, and opportunities for continuous improvement;
• Prepare executive and technical materials to support decision-making, ensuring clarity, consistency, and focus on results.

Collections Planning Analyst III – Collections Products

• Project Owner responsible for overseeing Grow AI projects, ensuring progress and impact
• Continuous monitoring of market movements in innovation and AI
• Consolidation of reports, updates and data handoffs regarding projects
• Tracking the roadmap, ensuring execution within schedule and scope
• Requesting and organizing up-to-date data from the teams involved
• Active participation in forums and discussions at all project stages
• Mapping new opportunities and developments within Grow
• Acting as spokesperson for the Digital Style team with Grow areas
• Organizing the team's day-to-day activities, agendas and priorities
• Monitoring the campaign calendar, ensuring the team delivers on time

E-commerce Analyst III

Operations

• Support the construction, analysis, and updating of operational reports and databases;
• Assist in store workforce planning, taking into account demand, productivity, and capacity;
• Analyze requests for staffing adjustments on demand, evaluating impacts and consistency with defined parameters;
• Support scenario simulations and studies to optimize resources;
• Interact with store managers, people management (HR), and the Shared Services Center (CSC) to clarify data and align operational activities;
• Monitor performance indicators and support identifying improvement opportunities;
• Ensure organization and quality of information used in analyses;

Operational Excellence Intern – Workforce Planning & Capacity

Machine Learning Engineer

• Model and curate the marketing semantic layer — governed metric definitions, tables ready for consumption by AI agents (e.g., Genie Spaces), and anti-PII-leakage rules. This is the backbone of the role, not a detail.
• Design data contracts and quality gates before writing transformations — ensuring that the data the model reads is correct, fresh, and traceable (groundedness starts with the data, not the prompt).
• Build and evolve scalable pipelines in Databricks (Workflows / DLT / Lakeflow), using AI-assisted tools to speed up mechanical work and invest your time where real ambiguity exists.
• Unify multiple sources into a single customer view — transactional, behavioral, event, and API data — with low latency and consistency across activation channels.
• Prepare data for GenAI use cases — datasets for predictive models, preparation for RAG (chunking, embeddings, freshness), and context engineering for what agents consume.
• Ensure governance and traceability with Unity Catalog — lineage, access control, and cataloging designed for safe AI consumption at scale.
• Optimize performance and cost in distributed environments, with operational efficiency treated as a first-class metric.
• Act as a technical reference, influencing data architecture decisions and translating marketing requirements into scalable data products together with business, analytics, and data science.

Machine Learning Specialist Engineer

Customer Success Manager

• Analyze customer data with a focus on metrics such as RFM (Recency, Frequency, Monetary Value), Customer Lifecycle, LTV (Lifetime Value), DDA (Data-Driven Attribution), and incremental revenue from physical stores.
• Create analytical reports, executive presentations and strategic materials to support decision-making.
• Interface directly with Data, BI and Engineering teams, orchestrating briefings, aligning requests and conducting integrated analyses.
• Support the interpretation of campaign and CRM journey results from the perspective of incremental impact and business value.
• Ensure conceptual consistency of CRM and lifecycle metrics used by Marketing.

Marketing Specialist – Analytics, CRM

• Consolidate and monitor the financial performance of LATAM operations;
• Ensure execution of the budgeting cycle (budget, forecast, actual vs. budget);
• Identify opportunities for cost optimization and revenue growth;
• Develop financial analyses and projections to support strategic decisions;
• Monitor financial and operational KPIs, proposing corrective actions;
• Support business areas with financial insights and scenario simulations;
• Act as a Business Partner to business areas, fostering integration and alignment.

Operations Planning and Performance Specialist

Analyst

• Assist in coordinating the import process from shipment through arrival and customs clearance of goods;
• Prepare and review required import documentation, such as invoices, packing lists, certificates of origin and other documents required by law;
• Monitor cargo status, ensuring deadlines are met with suppliers, freight forwarders, customs brokers and carriers;
• Track and update delivery and clearance deadlines, informing the internal team of possible delays or issues;
• Liaise with customs brokers and regulatory agencies to ensure compliance with legal and tax requirements for customs clearance;
• Follow up on clearance procedures with Receita Federal (RFB), ANVISA, MAPA and other agencies, when applicable;
• Ensure all import activities comply with local and international regulations;
• Collaborate with internal teams (Purchasing/Warehouse/Logistics) to align import needs;
• Maintain contact with customs brokers and freight forwarders to ensure operational alignment;
• Work on the shipment and customs clearance process. Register DUIMPs, monitor channel tracking, coordinate RFB and MAPA inspections, manage releases with ports and their systems, schedule collections and interact with carriers and distribution centers (CDs). Send operational status/follow-up and order cost reports, and post supplier invoices for payment;

Import Analyst, CSC

• Atuar na gestão e governança das campanhas da marca Renner, garantindo organização, acompanhamento e execução eficiente das iniciativas.
• Garantir a excelência na execução dos planos de marca em múltiplos canais, com foco em consistência, qualidade e impacto nos resultados do negócio.
• Realizar análises de performance, acompanhamento de KPIs e tracking de resultados, apoiando decisões estratégicas.
• Traduzir dados e análises em insights acionáveis e recomendações claras, orientadas a resultados e performance.
• Atuar como ponto focal de interface com stakeholders internos (negócio, marketing, comercial, áreas corporativas) e parceiros externos (agências e fornecedores).
• Estruturar, consolidar e garantir a qualidade de materiais para fóruns recorrentes, reuniões executivas e instâncias de governança.
• Garantir velocidade, consistência e eficiência na execução das demandas recorrentes, mantendo controle e previsibilidade da operação.
• Trabalhar de forma integrada com times multidisciplinares, fortalecendo a cultura de dados, governança e performance em marketing.

Especialista de Marketing – Gestão de Projetos

Supply Chain

• Lead strategic CAPEX projects in Supply Chain from planning through final delivery;
• Own the control and monitoring of the directorate's CAPEX investments, ensuring financial discipline and predictability;
• Ensure project execution within scope, schedule, cost and quality, with an end-to-end perspective;
• Apply and strengthen project management methodology based on PMBOK, raising the area's maturity level;
• Structure and monitor schedules, risks, KPIs and executive status reports;
• Conduct follow-up meetings and committees with stakeholders and leadership;
• Act as a strategic link between Supply Chain, Finance and other areas;
• Identify improvement opportunities, mitigate risks and capture gains;
• Lead and develop specialists and analysts, strengthening the team and building successors;
• Ensure projects deliver the strategic benefits forecasted in the business cases.