Quality Analyst II

Lojas Renner S.A.

Data Analyst focused on structuring and analyzing data for Lojas Renner S.A. Enhancing customer experience through actionable insights and informed decision-making.

Posted 7/8/2026full-timePorto Alegre • 🇧🇷 BrazilMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

PythonSQLTableau

About the role

Key responsibilities & impact

Extract, query, and manipulate data from data lakes, databases, and customer service platforms.
Structure, validate, and maintain reliable databases for use by curation, customer service, and business teams.
Cross-reference information across different sources to identify patterns, trends, and opportunities.
Develop analyses that support improvement of the customer experience across digital channels (IVR/URA, WhatsApp, and Chat).
Build and monitor operational and strategic KPIs for digital channels.
Create dashboards, management reports, and analytical studies to support decision-making.
Identify deviations, bottlenecks, and improvement opportunities through data analysis.
Support initiatives for automation, monitoring, and data governance in the area.
Collaborate with business, technology, planning, operations, and curation teams to translate business needs into analyses and recommendations.
Ensure the quality, consistency, and traceability of information used by the area.

Requirements

What you’ll need

Bachelor's degree completed, preferably in Statistics, Data Science, Information Systems, Computer Science, or related fields.
Experience in analysis, processing, and manipulation of data in corporate environments.
Advanced knowledge of SQL.
Experience with data lakes, data warehouses, or structured databases.
Experience with data visualization tools such as Power BI, Tableau, Looker, or similar.
Experience creating and monitoring performance indicators.
Knowledge of metrics and KPIs for digital operations and customer service.
Experience or familiarity with digital customer service channels, especially IVR/URA, WhatsApp, and Chat.
Nice to have: Knowledge of Python for data analysis and automation.
Experience in data modeling.
Experience with Salesforce or other customer service platforms.
Experience with customer experience (CX) data and digital customer journeys.
Knowledge of artificial intelligence applied to customer service, chatbots, and conversational flows.
Experience in retail, e-commerce, or financial services.
Knowledge of process automation and generation of predictive insights.
Strong analytical skills and critical thinking.
Investigative mindset and problem-solving orientation.
Ability to translate complex data into clear, actionable insights.
Organized and detail-oriented.
Good communication skills and ability to interact with different areas.
Proactive in identifying opportunities and proposing improvements.
Ability to prioritize and manage multiple demands.
Business acumen combined with technical depth.

Benefits

Comp & perks

Transportation voucher and/or company shuttle for vacancies at our DCs (distribution centers)*
Meal/food voucher
Christmas gift basket
Home office allowance (for hybrid or remote employment contracts)*
Multi-purchase credit card
Employee discount at our stores
Medical insurance
Dr. Be (telemedicine, telepsychology, nutritional coaching, and sports coaching)
Wellhub (Gympass)
Programs and campaigns developed to promote self-care, health, and well-being for our employees and their families
Balance methodology applied with leadership and teams to strengthen communication and recognition, well-being, and work style/tools
Dental plan
Univers – discounts at Raia and Drogasil pharmacies
Pet health plan
Running coaching
Discounts on universities, schools, language courses, and vocational training
Discounts on cinema and theme park tickets, and more.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data ExtractionData AnalysisData ManipulationData ModelingKPI DevelopmentAutomationPredictive InsightsArtificial Intelligence KnowledgeCustomer Experience DataDigital Customer Journeys

Soft Skills

Analytical SkillsProblem-Solving OrientationCommunication SkillsOrganizational SkillsProactive Improvement Identification