Collections Superintendent

Omni Conectado

Superintendent leading collections strategy and operations end-to-end for vehicle credit recovery at Omni. Focus on digital evolution, operational efficiency, and sustainable results.

Posted 7/1/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Lead the end-to-end collections strategy and operations, responsible for the entire vehicle credit recovery lifecycle, ensuring operational efficiency, economic sustainability, digital evolution and consistent recovery results.
Define strategy, collections policies and agent incentive programs; own governance of processes and the collections cadence; run alignment and review rituals with the executive board.
Ensure accountability for KPIs; sponsor campaign modeling, efficiency simulations and collections metrics.
Own the collections cadence (retail and corporate) and orchestrate multichannel communications across pre- and post-default stages; be responsible for procedural execution (credit bureau reporting, extrajudicial notifications, etc.).
Define portfolio allocation, bonus/incentive policies, parameters for external portals and portfolio acquisition strategy.

Requirements

What you’ll need

Proven executive leadership experience in Collections within the vehicle segment (finance company, bank, automaker or related operations);
Experience in vehicle recovery, repossession and resale;
Deep knowledge of collections cadence, KPIs and performance management;
Experience in operational transformation and organizational design;
Strong leadership skills, decisiveness and stakeholder management.
Experience building or transforming digital collections operations;
Background in technology applied to debt recovery;
Experience developing data-driven models and automation;
Experience working in high-complexity, high-growth environments.

Benefits

Comp & perks

Childcare assistance for children up to 6 years and 11 months
TotalPass to support your physical health
Hybrid model 3x2 (remote and on-site)
Meal and grocery allowance on a flexible card
Transportation allowance
Medical and dental insurance (SulAmérica, private-room hospitalization coverage)
Life insurance
Wellness program (running and much more)
Birthday day off
Conexa Saúde — online medical consultations with no co-payment
Profit sharing
No dress code — be yourself!
Flexible working hours
Corporate University
And much more for you!

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Collections StrategyKPI ManagementPerformance ManagementPortfolio AllocationCampaign ModelingEfficiency SimulationsProcedural ExecutionCredit Bureau ReportingIncentive Program DevelopmentOrganizational Design

Soft Skills

Leadership SkillsDecisivenessStakeholder Management