Omni Conectado

Collections

• Support the creation and implementation of modern, efficient collections policies and strategies.
• Contribute analyses and studies to continuously improve processes.
• Collaborate with different areas, learning from experienced professionals and participating in projects that directly impact customer experience and company results.
• Analyze and evolve collections policies: propose solutions aligned with legislation, market best practices, and company objectives.
• Develop intelligent debt recovery strategies that balance recovery efficiency with preserving customer relationships.
• Turn data into decisions: interpret collections indicators and KPIs, prepare reports, forecast delinquency patterns, and recommend improvements to strategies.
• Work cross-functionally with various teams (Finance, Legal, Operations, Technology, and Customer Service) to ensure consistency in policies and effectiveness of solutions.
• Support the evaluation and implementation of new technologies that optimize processes, introduce innovation, and increase collections operation efficiency.

Junior Collections Policy Analyst