Mid-Level Digital Collections and Outbound Dialing Analyst

Accenture

Gerenciar campanhas de discagem ativa na Genesys enquanto colabora com equipes de dados e tecnologia. Experiência com operações de cobrança e análise de indicadores operacionais exigida.

Posted 7/22/2026full-timeBarueri • 🇧🇷 BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing outbound dialing campaigns and multichannel communications on the Genesys platform, with a strong focus on operational KPIs and collections strategies. Proficient in data analysis and process improvement to enhance collections operations.

Highest-signal resume keywords

Genesys Cloud ExperienceOutbound Campaign ManagementAdvanced Excel ProficiencyCollections Platform KnowledgeAPI and System Integration Understanding

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Outbound Dialing OperationsCampaign ConfigurationOperational Rule ManagementData AnalysisCollections Strategy Knowledge

Tools & Technologies

Genesys PlatformSalesforceAWSDatabricksData Lake

Industry Keywords

Customer Contact RateDialing VolumePayment PromisesSegmentationCollections Cadence

Tech Stack

Tools & technologies

AWSCloud

About the role

Key responsibilities & impact

Operate and manage outbound dialing campaigns and multichannel communications on the Genesys platform (voice, SMS and email).
Configure campaigns and trigger rules based on collections strategies and customer segmentation.
Manage mailing import processes and ensure correct execution of campaigns in the dialer.
Monitor operational KPIs such as dialing volume, CPC (Customer Contact Rate), payment promises and conversion to agreements.
Manage blocking rules, segmentation and the operation of the collections cadence, ensuring adherence to defined strategies.
Serve as the primary interface between Operations, Analytics, Data and Technology teams for incident resolution and process improvements.
Support the evolution of the collections strategy through analysis, data validation and identification of continuous improvement opportunities.

Requirements

What you’ll need

Experience with Genesys Cloud or Genesys Engage.
Experience with outbound dialing operations (Outbound Campaigns).
Experience with collections platforms such as CobranSaaS or similar tools.
Advanced Excel for analysis and handling of operational data.
Knowledge of AWS, Databricks or Data Lake environments.
Experience with Salesforce.
Basic knowledge of APIs and system integrations.
Understanding of collections strategies, trigger cadences, aging and digital channels.
Experience in active collections operations.
Experience configuring campaigns and operational rules in Genesys.
Ability to validate and analyze call center operational indicators.

Benefits

Comp & perks

Medical insurance – 100% company-sponsored (employee and dependents)
Dental coverage
Meal or food allowance with no employee deduction
Life insurance
Private pension plan
Welhub
Employee stock purchase option at a discount
Pharmacy discount
Childcare assistance
Partnership with a language school
Extended maternity and paternity leave
Profit-sharing bonus (PPR) according to current policy.