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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong analytical and numerical skills to assess card collections strategies and performance metrics, while effectively collaborating with cross-functional teams to enhance collections policies and customer experience.
Highest-signal resume keywords
Bachelor's DegreeCollections ExperienceCard Collections StrategiesProficiency In ExcelAnalytical Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Collections AnalysisPortfolio Performance AnalysisData AnalysisCollections MetricsProcess Improvement
Soft Skills
Collaborative WorkCustomer Journey Balancing
Industry Keywords
Card IndustryKPI AnalysisCollections PoliciesFinancial Recovery
About the role
Key responsibilities & impact- Analyze card collections strategies to identify risks and opportunities within the delinquent portfolio.
- Design, review, and configure collections policies and criteria in systems.
- Analyze portfolio performance and collections metrics.
- Propose continuous improvements based on data and market benchmarks.
- Work collaboratively with teams such as Credit, Fraud, CX, and CRM.
Requirements
What you’ll need- You must have:
- - Bachelor’s degree.
- - Solid experience in collections.
- - Direct experience with card collections (criteria, rules, and strategies).
- - Strong analytical and numerical skills.
- - Proficiency in Excel for analysis.
- - Process and collections strategy mindset.
- Nice to have (not required, but a plus):
- - Experience in the card industry (issuers or card administrators).
- - Experience analyzing collections performance and KPIs.
- - Ability to balance financial recovery with the customer journey.
Benefits
Comp & perks- Transportation voucher or office parking.
- Meal and food vouchers (flexible benefit) – balance distributable between both options.
- Health insurance.
- Dental insurance.
- Telemedicine — Available 24/7.
- Wellhub (formerly Gympass).
- Home office allowance.
- Profit-sharing (PLR) in accordance with the company policy.
- Birthday day off — Paid day off on your birthday and on the company's anniversary.
- Sem Parar toll tag — Provided at no cost.
- Life insurance.
- Parental leave — Paid leave for mothers, fathers, or guardians following the birth or adoption of a child.
- Educational assistance — up to 25% discount on postgraduate programs or MBA.
