Zendesk

Marketing

• Work jointly with NA Campaign specialists to develop and implement integrated multi-channel campaigns to acquire net new ICP contacts, drive engagement and convert new logos.
• Manage day-to-day operations of campaigns from start to finish, including budgets, timelines, and deliverables.
• Use technology platforms and leverage data to define high-intent audiences and target them effectively.
• Work with content teams to produce compelling content and messaging aligned with target ICPs and buying stages.
• Conduct market research and competitor analysis to inform strategic direction.
• Collaborate cross-functionally to activate campaign plans in the North America region.
• Work with xDR teams to develop strategies for lead follow-up, e-gift & direct mail tactics, and sales prospecting programs.
• Monitor campaign performance, adjust strategies based on data and KPIs, and track lead flow.
• Prepare and present regular performance reports and campaign insights with recommendations to regional marketing and account teams.

Campaign Marketing Manager

Account Executive

• Drive top-line revenue growth by acquiring new customers and developing strategies for account expansion
• Manage and nurture customer relationships ensuring high satisfaction and retention levels
• Proactively identify and pursue opportunities to cross sell additional products and services to existing customers
• Use data insights, customer intents, and adoption history to prospect and enhance retention strategies
• Understand and convey the benefits of Zendesk products, aligning them with customers’ business objectives
• Lead competitive sales cycles utilizing strong communication skills and value selling
• Develop and maintain a robust pipeline of qualified opportunities and track stages in Salesforce
• Provide accurate weekly, monthly, and quarterly forecasts and exceed revenue goals
• Collaborate with internal teams to enhance sales strategies and streamline sales execution
• Exceed weekly and monthly activity and pipeline KPIs

Senior SMB Account Executive

Product Designer

• Lead the design vision for Product-Led Growth (PLG) at Zendesk—shape how customers discover, try, and buy products
• Lead a talented team working at startup speed inside a scaled business; inspire, coach, and hold team to a high performance bar
• Collaborate closely with Online Business cross-functional leadership and present to executives
• Own the design strategy for the online customer journey—conversion, monetization, self-serve setup, and beyond
• Drive speed, agility, and focus; create space for critique, iteration, and experimentation while keeping delivery on track
• Define and evolve processes; recruit, hire, and onboard top design talent
• Report to the Senior Director, Product Design in the US

Senior Manager, Product Design

• Quickly gain a strong understanding of the Zendesk platform and customer needs to troubleshoot and rapidly resolve inquiries
• Be the voice of the small business customer - understand their needs and make them into advocates
• Respond to high volumes of inbound calls and emails from new and existing customers
• Be responsible for a complete territory and collaborate with our marketing team to animate your market
• Learn and deliver high-impact product demos within weeks of joining
• Drive revenue against a SaaS quota for both new and expansion sales
• Single-handedly lead an inbound and outbound pipeline of sales opportunities across a very large customer base

Full-stack Engineer

• Architect reliable, secure, and scalable backend systems.
• Spearhead complex projects and guide technical strategy alignment with business objectives.
• Provide technical leadership, mentorship, and professional development guidance to engineers at all levels.
• Stay abreast of current trends and best practices in the technology underlying our services and related technologies, leading innovation initiatives.
• Participate in code reviews and engage in pair programming sessions with peers to maintain high code quality.
• Collaborate with team members to troubleshoot and fix defects.
• Contribute to technical documentation and specifications.
• Lead and manage the entire lifecycle of features, from conception through deployment, performance tuning, and maintenance.
• Collaborate with the team on how best to work.
• Proactively identify areas of technical debt and inefficiency, propose and advocate for sustainable solutions, and implement strategies to prevent such issues in the future.
• Work with engineering leadership and your team to foster a collaborative, cohesive and sustainable engineering environment.
• Actively participate in feature discovery, working closely with Product and engaging with upstream and downstream engineering teams.
• Lead by example in taking responsibility for all levels of testing, including setting up best practices for unit, integration, system, and acceptance testing, ensuring the highest quality of the codebase.

Senior Software Engineer, Mobile

• Drive top-line revenue growth by acquiring new commercial customers and developing innovative strategies for account expansion.
• Manage and nurture customer relationships ensuring maximum satisfaction and retention, and promoting long-term strategic partnerships.
• Proactively identify and pursue opportunities to cross sell additional products and services to existing customers to optimize account revenue and profitability.
• Leverage data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies.
• Understand and convey the benefits of Zendesk products ensuring alignment with customers’ business objectives to secure customer satisfaction and product expansion.
• Lead complex and competitive sales cycles utilizing strong communication skills and value selling to articulate compelling business cases.
• Consistently develop a robust pipeline of qualified opportunities and maintain an accurate forecast to exceed quarterly and annual revenue goals.
• Establish and maintain executive sponsorship, leveraging industry expertise to build relationships with decision-makers and champions.
• Collaborate with internal teams to enhance sales strategies and streamline sales execution.
• Exceed revenue goals on a quarterly and annual basis leveraging weekly and monthly KPIs.
• Attend local office for part of the week as part of the team's hybrid schedule.

Commercial Account Executive

Business Development Rep

• Engage with prospects and clients to understand business and organization challenges and pain points
• Collaborate with the Sales team to develop a list of target prospects
• Generate high-value sales pipeline through both strategic and targeted prospecting into SMB, Commercial or Enterprise accounts
• Create personalized messaging and outbound content, targeting new business prospects for Zendesk
• Leverage research and personalized message to drive Outbound Cold Calls to Prospects
• Research companies through 10K, 10Q, Investor Presentations, Relevant news articles, etc.
• Develop and manage a pipeline of prospects & provide top class customer experience

Business Development Representative

Data Engineer

• Provide strategic direction, standard processes, frameworks, design patterns, and contribute to our data architecture implementation including leading MDM architecture roadmaps.
• Collaborate with Enterprise Data & Analytics, Product Architecture and Security teams to design data movement, integration, and transformation models.
• Evaluate and design high-performance end-to-end data architectures, capture requirements, gain consensus, and evolve data architecture as business strategies and technologies mature.
• Lead and create overall master data solution architectures, system landscapes (blueprints), governance workflows, and systems integration and implementation standards/patterns.
• Produce solution design artifacts including technical estimates, Reference Architecture blueprints, conceptual system designs, sequence diagrams, and data models.
• Evaluate and support data solutions across tools such as GCP Airflow, AWS Lambdas, Python, Cloud Functions, DBT, Astronomer.io, Workato.
• Lead and design best-in-class practices for data movement and integration patterns, define target architectures and tools.
• Partner with team members to develop a Single View of Customer and Customer Data Platform (CDP) strategy.
• Act as an advisor for new and emerging technologies, patterns, and trends.

Lead Data Architect

• Maintain the reliability and stability of our AWS-based Email infrastructure.
• Be a technical leader for the team to guide and deliver on our vision to turn our Email offering into a platform used by customers and all Zendesk products.
• Build and maintain our edge Mail Transfer Agent and related services alongside sibling Email Engineering teams.
• Keep current systems operational and accurate by proactively monitoring dashboards for concerns around capacity or abuse.
• Write and review pull requests, remediate service issues, improve automations and deploy pipelines.
• Prioritize customer raised tickets before they become larger problems.
• Deploy code to production and improve the experience of millions of Zendesk users.
• Work collaboratively with a team of experienced engineers and cross-functional teams within Zendesk.
• Work with a modern technology stack: AWS Services, Kubernetes, CloudFormation, Golang, and Ruby.

Senior Software Engineer

Frontend Engineer

• Lead technical execution and system design for the ITAM Tasks & Approvals sub-team
• Extend Zendesk’s Tasks and Approvals platform for ITAM-specific needs (asset lifecycle workflows, procurement approvals, compliance automation)
• Build scalable, performant APIs and user-facing interfaces to manage task orchestration, approval chains, and rule-based workflows
• Define engineering best practices and contribute to architectural decisions
• Ensure extensibility, observability, and reliability of the integrations
• Collaborate with Product Managers and Designers to translate complex requirements into elegant, user-focused features
• Provide mentorship and technical direction to other engineers on the team
• Actively contribute to team ceremonies and delivery planning

Staff Software Engineer, Front-end / Full-stack

• Design and implement backend systems that provide robust, reusable task and approval functionality for ITAM workflows.
• Build features that support lifecycle automation, governance enforcement, and audit-ready IT workflows across Zendesk’s ITAM platform.
• Collaborate with ITAM engineers and the global Tasks & Approvals platform teams to extend core features for the ITAM domain.
• Ensure integrations between asset data, approval logic, and task progression are performant, reliable, and auditable.
• Support internal adoption of platform-wide components for ITAM-specific needs.
• Build APIs and services that ensure extensibility, scalability, and security.
• Write clean, testable, maintainable code; contribute to code reviews.
• Participate in agile ceremonies and team planning processes.

Software Engineer, Front-end / Full-stack

• Lead design, development, and scaling of the enterprise data platform.
• Work in a collaborative Agile environment across the full software development lifecycle.
• Lead data engineering projects at scale, planning and delivering complex multi-team systems.
• Own large mission-critical systems or multiple complex projects from design through operation.
• Collaborate cross-functionally on research, brainstorming, and technical solutions.
• Design and build end-to-end analytics solutions for customer 360, finance, product, sales, and other domains.
• Establish engineering best practices and mentor engineers to raise the technical bar.
• Identify, design, and implement internal process improvements, automation, and data delivery optimization.

Senior Staff Data Engineer

• Work across multiple cross-functional teams to develop robust, scalable enterprise designs
• Tackle complex systems design and manage multiple dependencies
• Design AI-driven, automation-first customer experience features
• Design with a product-led growth mindset to optimise user adoption and engagement
• Partner with UX Researchers, Content Strategists, Product Managers and Engineers
• Create interaction models, flows, wireframes, and hi-fidelity mockups
• Present design solutions to partners and senior executives and iterate on feedback
• Collaborate primarily with teams in Estonia, Poland, Germany, Portugal and distributed teams across AMER, EMEA, and APAC
• Attach portfolio to application

Senior Product Designer

• Live and breathe AI, self-service and adoption, thinking about how to make a product easily adopted, efficiently and impactfully configured — no matter the type of customer.
• Partner with the product & engineering teams to research and develop new AI automation and bot capabilities for our customers.
• Work across cross-functional teams, partnering with product managers, engineers, researchers and content strategists on developing designs from ideas to execution and ensuring a detailed approach to the design process.
• Design interaction models, flows, wireframes, and hi-fidelity mockups that promote ease of use and optimise how customers interact with our products while partnering with other designers on the larger product vision.
• Present design solutions to partners and senior executives, defend design decisions, and incorporate feedback into the design cycle

• Lead a team of experienced Engineers, offering technical direction and assistance at every stage of the lifecycle of the project.
• Delivering AI-powered capabilities to our customers at Zendesk scale.
• Working closely with Product, Management and the rest of Knowledge engineering to define the scope of features and implementation approach.
• Actively collaborating in evolving the workflow and processes together with the members of the team.
• Supporting our deployed services to ensure a high level of stability and reliability.
• Mentoring junior team members, as well as pairing with more experienced colleagues and learning from each other.

Staff Software Engineer

Content Marketing Manager

• First-Party Research & Insights Lead Zendesk’s first-party research program to uncover customer behavior, market dynamics, and industry trends. Translate insights into actionable takeaways for executives, product teams, and customers.
• Thought Leadership Content Strategy Define and drive a cohesive thought leadership agenda aligned with Zendesk’s brand and business priorities. Create high-impact reports, whitepapers, and executive briefs that highlight the role of AI in customer and employee experience. Partner with product, marketing, and comms teams to bring research insights to life across multiple channels.
• Team Leadership Manage and mentor a team of researchers, analysts, and content strategists. Set clear goals, provide feedback, and cultivate a culture of curiosity, innovation, and execution. Balance strategic long-term initiatives with rapid-turn insights that respond to market needs.

Group Manager, Insights and Content Marketing

Data Scientist

• Analyze customer behavior to uncover insights that drive product adoption and customer retention
• Analyze product consumption trends and customer behavior changes; define and track KPIs
• Analyze and validate customer and product data; build curated intermediate tables
• Capture stakeholder requirements; develop SQL queries; perform analyses and develop insights
• Partner with data engineering to standardize product data modeling, schemas, and reporting

Senior Analyst, Product Analytics

Product Manager

• Own and drive the holistic product strategy for both Agent Config & Personalization and Integrations tribes, delivering vision, roadmap, and execution that link platform capabilities with market needs
• Lead and grow a team of Product Managers, providing mentorship, structure, and direction to unlock their impact across tribes
• Champion agentic AI and LLM-driven workflows – maximize configurability, extensibility, and security without compromising usability or AI performance
• Create frameworks and tools enabling customers to define and manage their bot's personality, including custom instructions, tone, domain-specific behaviors, and empathy settings
• Partner with AI engineering and product design to define modular, scalable frameworks for agent configuration, orchestration, and integration pipelines
• Engage regularly with enterprise customers, emerging AI technology, and platform partners to anticipate future requirements and differentiate Zendesk in the market
• Define and track success metrics for AI-agent adoption, integration quality, personality customization usage, and customer satisfaction
• Align cross-functional partners across Product, Engineering, Forward Deployment, Sales, GTM, and Customer Success, driving commercialization and operational excellence

Campaign Marketing Manager

Senior SMB Account Executive

Senior Manager, Product Design

Senior SMB Account Executive

Senior Software Engineer, Mobile

Commercial Account Executive

Business Development Representative

Lead Data Architect

Senior Software Engineer

Staff Software Engineer, Front-end / Full-stack

Software Engineer, Front-end / Full-stack

Senior Staff Data Engineer

Senior Product Designer

Senior Product Designer

Staff Software Engineer

Group Manager, Insights and Content Marketing

Senior Analyst, Product Analytics

Group Product Manager