Professional Services Manager
Bigblue
Job Level
Senior
About the role
- Quickly gain a strong understanding of the Zendesk platform and customer needs to troubleshoot and rapidly resolve inquiries
- Be the voice of the small business customer - understand their needs and make them into advocates
- Respond to high volumes of inbound calls and emails from new and existing customers
- Be responsible for a complete territory and collaborate with our marketing team to animate your market
- Learn and deliver high-impact product demos within weeks of joining
- Drive revenue against a SaaS quota for both new and expansion sales
- Single-handedly lead an inbound and outbound pipeline of sales opportunities across a very large customer base
Requirements
- Proficiency in German and English
- A minimum of 2 years of sales experience, preferably in a multi-tenant SaaS company
- Outstanding interpersonal, presentation, and communication skills (both verbal and written)
- Ability to successfully handle a high volume of opportunities at all times
- Ability to thrive in a startup environment - move quickly, think strategically and excel at tactical execution
- Entrepreneurial approach & ability to work in “start-up” mode
- A love for customers and helping them to become successful
