Zendesk

Staff Software Engineer

Zendesk

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Lead

Tech Stack

AWSAzureCloudDistributed SystemsDockerElasticSearchGoogle Cloud PlatformGraphQLJavaKafkaKubernetesMySQLNeo4jOpen SourcePostgresReactRedisRubyTypeScript

About the role

  • Lead a team of experienced Engineers, offering technical direction and assistance at every stage of the lifecycle of the project.
  • Delivering AI-powered capabilities to our customers at Zendesk scale.
  • Working closely with Product, Management and the rest of Knowledge engineering to define the scope of features and implementation approach.
  • Actively collaborating in evolving the workflow and processes together with the members of the team.
  • Supporting our deployed services to ensure a high level of stability and reliability.
  • Mentoring junior team members, as well as pairing with more experienced colleagues and learning from each other.

Requirements

  • 6+ years developing server-side applications in Ruby, Java or similar backend programming languages.
  • Demonstrated ability to build and operate distributed systems at scale.
  • Expertise in relational data stores (MySQL, Postgres).
  • Experience with provisioning and deploying services with a cloud provider (GCP, AWS, Azure).
  • Sound understanding of architecture and software design patterns for server-side and web domains.
  • Excellent communication skills, both written and verbal.
  • Open, thoughtful, and empathetic approach to your work.
  • A desire to continually learn and share technical skills.
  • Preferred: Bachelor’s or Master’s degree in Computer Science/Information Systems or related field.
  • Preferred: Experience developing web applications in Typescript.
  • Preferred: Experience working on high throughput messaging systems like Kafka.
  • Preferred: Experience with graph databases, e.g. Neo4J, Amazon Neptune etc.
  • Preferred: Experience in performance testing, capacity planning, and cost optimization for large-scale, complex data pipelines and systems.
  • Preferred: Contributor or owner of open source projects.