Zendesk

Software Engineer, Front-end / Full-stack

Zendesk

full-time

Posted on:

Origin:  • 🇺🇸 United States • California

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Salary

💰 $110,000 - $166,000 per year

Job Level

Mid-LevelSenior

Tech Stack

AWSCloudGraphQLITSMJavaScriptKubernetesMySQLRDBMSReactRubyRuby on RailsTypeScript

About the role

  • Design and implement backend systems that provide robust, reusable task and approval functionality for ITAM workflows.
  • Build features that support lifecycle automation, governance enforcement, and audit-ready IT workflows across Zendesk’s ITAM platform.
  • Collaborate with ITAM engineers and the global Tasks & Approvals platform teams to extend core features for the ITAM domain.
  • Ensure integrations between asset data, approval logic, and task progression are performant, reliable, and auditable.
  • Support internal adoption of platform-wide components for ITAM-specific needs.
  • Build APIs and services that ensure extensibility, scalability, and security.
  • Write clean, testable, maintainable code; contribute to code reviews.
  • Participate in agile ceremonies and team planning processes.

Requirements

  • 3+ years of frontend software development experience.
  • Solid experience with JavaScript/TypeScript and React.
  • Familiarity with Ruby on Rails or similar backend frameworks.
  • Knowledge of RDBMS systems like MySQL or Aurora.
  • Ability to work cross-functionally and translate product needs into technical implementation.
  • Strong communication and collaboration skills.
  • Familiarity with IT asset management (ITAM), IT service management (ITSM), or enterprise workflow automation (preferred).
  • Experience integrating platform components into domain-specific product teams (preferred).
  • Experience with observability tools like DataDog (preferred).
  • Experience designing RESTful APIs and integrating with backend services (preferred).
  • Familiarity with task lifecycle models, workflow orchestration, or approval logic systems (preferred).
  • Candidates must reside within a commutable distance of Zendesk offices in San Francisco, CA; Austin, TX; or Madison, WI and attend the local office part of the week.