Software Engineer, Front-end / Full-stack

Zendesk

full-time

Posted on: 9/3/2025

Location: California • 🇺🇸 United States

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💰 $110,000 - $166,000 per year

Mid-LevelSenior

AWSCloudGraphQLITSMJavaScriptKubernetesMySQLRDBMSReactRubyRuby on RailsTypeScript

About the role

Design and implement backend systems that provide robust, reusable task and approval functionality for ITAM workflows.
Build features that support lifecycle automation, governance enforcement, and audit-ready IT workflows across Zendesk’s ITAM platform.
Collaborate with ITAM engineers and the global Tasks & Approvals platform teams to extend core features for the ITAM domain.
Ensure integrations between asset data, approval logic, and task progression are performant, reliable, and auditable.
Support internal adoption of platform-wide components for ITAM-specific needs.
Build APIs and services that ensure extensibility, scalability, and security.
Write clean, testable, maintainable code; contribute to code reviews.
Participate in agile ceremonies and team planning processes.

3+ years of frontend software development experience.
Solid experience with JavaScript/TypeScript and React.
Familiarity with Ruby on Rails or similar backend frameworks.
Knowledge of RDBMS systems like MySQL or Aurora.
Ability to work cross-functionally and translate product needs into technical implementation.
Strong communication and collaboration skills.
Familiarity with IT asset management (ITAM), IT service management (ITSM), or enterprise workflow automation (preferred).
Experience integrating platform components into domain-specific product teams (preferred).
Experience with observability tools like DataDog (preferred).
Experience designing RESTful APIs and integrating with backend services (preferred).
Familiarity with task lifecycle models, workflow orchestration, or approval logic systems (preferred).
Candidates must reside within a commutable distance of Zendesk offices in San Francisco, CA; Austin, TX; or Madison, WI and attend the local office part of the week.