Senior SMB Account Executive

Zendesk

full-time

Posted on: 9/5/2025

Location: 🇬🇧 United Kingdom

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Senior

About the role

Drive top-line revenue growth by acquiring new customers and developing strategies for account expansion
Manage and nurture customer relationships ensuring high satisfaction and retention levels
Proactively identify and pursue opportunities to cross sell additional products and services to existing customers
Use data insights, customer intents, and adoption history to prospect and enhance retention strategies
Understand and convey the benefits of Zendesk products, aligning them with customers’ business objectives
Lead competitive sales cycles utilizing strong communication skills and value selling
Develop and maintain a robust pipeline of qualified opportunities and track stages in Salesforce
Provide accurate weekly, monthly, and quarterly forecasts and exceed revenue goals
Collaborate with internal teams to enhance sales strategies and streamline sales execution
Exceed weekly and monthly activity and pipeline KPIs

BA/BS degree or equivalent experience required
At least 2 years of B2B sales or solution engineering experience, preferably in the SaaS industry
Proven record of exceeding sales targets
Experience in managing and expanding customer relationships at various levels
Strong presentation, negotiation, and deal closing skills
Strong account research, prospecting, and customer outreach skills
Entrepreneurial spirit, strong collaboration skills, and a drive for continuous professional growth
Knowledge of industry trends and ability to build relationships with key decision makers
Outstanding organizational and multi-tasking skills with ability to handle high volumes of opportunities simultaneously
Experience creating and leveraging territory plans
Familiarity with Salesforce, Outreach, and Clari
Must attend local office for part of the week (hybrid schedule determined by hiring manager)