Zendesk

Senior Product Designer

Zendesk

full-time

Posted on:

Origin:  • 🇪🇪 Estonia

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Job Level

Senior

About the role

  • Work across multiple cross-functional teams to develop robust, scalable enterprise designs
  • Tackle complex systems design and manage multiple dependencies
  • Design AI-driven, automation-first customer experience features
  • Design with a product-led growth mindset to optimise user adoption and engagement
  • Partner with UX Researchers, Content Strategists, Product Managers and Engineers
  • Create interaction models, flows, wireframes, and hi-fidelity mockups
  • Present design solutions to partners and senior executives and iterate on feedback
  • Collaborate primarily with teams in Estonia, Poland, Germany, Portugal and distributed teams across AMER, EMEA, and APAC
  • Attach portfolio to application

Requirements

  • 5+ years professional experience designing consumer or business SaaS applications
  • Experience with enterprise-level solutions (advantage)
  • Professional experience designing for product-led growth to optimise adoption
  • Experience with AI technologies or shaping AI products (strongly advised)
  • Ability to operate and lead in complex technical environments
  • Proactive self-starter comfortable with ambiguity and rapid prototyping
  • Strong communication skills to articulate and defend design decisions
  • Ability to break down complex problems into actionable tasks
  • Robust portfolio demonstrating end-to-end work on complex systems
  • Must attend local office part of the week (hybrid)