Senior Software Engineer

Zendesk

full-time

Posted on: 9/3/2025

Origin: • 🇺🇸 United States • California

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💰 $145,000 - $217,000 per year

Senior

AWSCloudDNSDockerEC2GoKafkaKubernetesLinuxMySQLRedisRubySMTP

About the role

Maintain the reliability and stability of our AWS-based Email infrastructure.
Be a technical leader for the team to guide and deliver on our vision to turn our Email offering into a platform used by customers and all Zendesk products.
Build and maintain our edge Mail Transfer Agent and related services alongside sibling Email Engineering teams.
Keep current systems operational and accurate by proactively monitoring dashboards for concerns around capacity or abuse.
Write and review pull requests, remediate service issues, improve automations and deploy pipelines.
Prioritize customer raised tickets before they become larger problems.
Deploy code to production and improve the experience of millions of Zendesk users.
Work collaboratively with a team of experienced engineers and cross-functional teams within Zendesk.
Work with a modern technology stack: AWS Services, Kubernetes, CloudFormation, Golang, and Ruby.

4+ years of software engineering experience.
2+ years of experience in a DevOps or Infrastructure role in a large scale environment, preferably in SaaS.
2+ years of experience administering cloud systems, especially AWS.
Expertise with observability tooling, preferably DataDog.
Extensive linux admin experience.
A deep understanding of internet fundamentals: network protocols, DNS, HTTP, TLS/SSL, load balancing, network protocols.
Strong proficiency coding complex tools, preferably in Golang or Ruby.
Excellent communication skills.
Familiarity with SMTP protocol and standards: SPF/DKIM/DMARC (nice to have).
Strong familiarity with Kubernetes/Docker and service mesh technologies (nice to have).
Experience with AWS services like SQS, Lambda, CloudFormation, Elasticache, EC2, Route53 (nice to have).