Commercial Account Executive
Zendesk
full-time
Posted on:
Location Type: Hybrid
Location: Austin • New York • Texas • United States
Visit company websiteExplore more
Salary
💰 $191,000 - $287,000 per year
About the role
- Drive top-line revenue growth by acquiring new commercial customers and developing innovative, AI-driven strategies for account expansion.
- Leverage advanced data insights, AI-powered customer intent analysis, and adoption history to strategically prospect new clients, optimize retention, and identify cross-sell and upsell opportunities—maximizing account revenue and profitability.
- Manage and nurture customer relationships, using digital engagement and automation tools to ensure maximum satisfaction, retention, and the development of long-term strategic partnerships.
- Proactively lead complex sales cycles by integrating AI insights and customer data, crafting tailored, outcome-oriented solutions that address both current and emerging customer needs.
- Consistently build and manage a robust pipeline using predictive analytics and automation, maintaining accurate forecasts and exceeding quarterly and annual revenue goals with disciplined execution.
- Develop and present compelling, data-backed ROI and value cases that influence procurement decisions, and rigorously track and communicate realized customer impact to foster long-term partnerships and drive upsell opportunities.
Requirements
- BA/BS degree or equivalent relevant experience required.
- At least 3 years of success in B2B sales or solution engineering, ideally in SaaS, with a proven record of exceeding sales targets.
- Demonstrated ability to navigate and close complex, value-centric sales cycles—including executive-level engagements.
- Experience nurturing and expanding relationships across organizational levels, including VP and C-suite clients.
- Advanced communication, negotiation, and deal-closing skills, both face-to-face and with remote technology.
- Proficiency in utilizing AI, analytics, and digital sales tools (e.g., Salesforce, Outreach, Clari) to inform strategy and drive performance.
- Entrepreneurial, collaborative mindset with a track record of proactive learning and adaptation in a fast-changing tech landscape.
- Deep understanding of technology and AI trends and their impact on the customer experience and business value.
- Experience developing and leveraging account and territory plans, grounded in measurable KPIs.
- Ability and willingness to travel as necessary.
Benefits
- Bonus
- Flexible working hours
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
B2B salessolution engineeringsales targetscomplex sales cyclesvalue-centric salesnegotiation skillsdeal-closing skillsaccount plansterritory plansKPIs
Soft Skills
communication skillscollaborative mindsetproactive learningadaptationcustomer relationship managementstrategic prospectingcustomer satisfactionlong-term partnershipsinfluencing skillspresentation skills
Certifications
BA/BS degreeequivalent relevant experience