Commercial Account Executive
Superhuman
Commercial Account Executive
Zendesk
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $84,000 - $126,000 per year
Job Level
Mid-LevelSenior
About the role
- Drive top-line revenue growth by acquiring new commercial customers and developing innovative strategies for account expansion.
- Manage and nurture customer relationships ensuring maximum satisfaction and retention, and promoting long-term strategic partnerships.
- Proactively identify and pursue opportunities to cross sell additional products and services to existing customers to optimize account revenue and profitability.
- Leverage data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies.
- Understand and convey the benefits of Zendesk products ensuring alignment with customers’ business objectives to secure customer satisfaction and product expansion.
- Lead complex and competitive sales cycles utilizing strong communication skills and value selling to articulate compelling business cases.
- Consistently develop a robust pipeline of qualified opportunities and maintain an accurate forecast to exceed quarterly and annual revenue goals.
- Establish and maintain executive sponsorship, leveraging industry expertise to build relationships with decision-makers and champions.
- Collaborate with internal teams to enhance sales strategies and streamline sales execution.
- Exceed revenue goals on a quarterly and annual basis leveraging weekly and monthly KPIs.
- Attend local office for part of the week as part of the team's hybrid schedule.
Requirements
- BA/BS degree or equivalent experience required.
- At least 3 years of B2B sales or solution engineering experience, preferably in the SaaS industry.
- Proven record of exceeding sales targets.
- Expertise in navigating complex sales cycles and renewals, including multi-month, value-centric processes with proof of concept stages.
- Experience in managing and expanding customer relationships at various levels.
- Exceptional presentation, negotiation, and deal closing skills.
- Experience selling to VP and C-level executives both in person and using remote technology.
- Entrepreneurial spirit, strong collaboration skills, and a drive for continuous professional growth.
- Strong knowledge of industry trends and the ability to build relationships with key decision makers.
- Experience creating and leveraging territory and account plans.
- Familiarity with key Sales tools such as Salesforce, Outreach, and Clari.
- Ability to travel as necessary.
