Zendesk

Senior Analyst, Product Analytics

Zendesk

full-time

Posted on:

Origin:  • 🇵🇱 Poland

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Salary

💰 PLN 146,000 - PLN 220,000 per year

Job Level

Senior

Tech Stack

AirflowGoSQLTableau

About the role

  • Analyze customer behavior to uncover insights that drive product adoption and customer retention
  • Analyze product consumption trends and customer behavior changes; define and track KPIs
  • Analyze and validate customer and product data; build curated intermediate tables
  • Capture stakeholder requirements; develop SQL queries; perform analyses and develop insights
  • Partner with data engineering to standardize product data modeling, schemas, and reporting

Requirements

  • Background in a quantitative and/or business field (business analytics, economics, applied mathematics, statistics)
  • A degree (BS/BA or equivalent experience) preferred
  • Proven experience in data analytics, analytics engineering, business intelligence, data visualization, storytelling, quantitative research, or related field
  • Advanced knowledge of SQL (Snowflake a plus)
  • Experience with Tableau, Looker, or similar
  • Experience with dbt, Airflow a plus but not required
  • Experience at fast-paced and scaled B2B Tech companies a plus
  • Boundless intellectual curiosity; self-motivated and unafraid to ask questions