Staff Software Engineer, Front-end / Full-stack

Zendesk

full-time

Posted on: 9/3/2025

Location: California • 🇺🇸 United States

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💰 $164,000 - $246,000 per year

Lead

AWSCloudGraphQLITSMJavaScriptKubernetesMySQLReactRubyRuby on RailsTypeScript

About the role

Lead technical execution and system design for the ITAM Tasks & Approvals sub-team
Extend Zendesk’s Tasks and Approvals platform for ITAM-specific needs (asset lifecycle workflows, procurement approvals, compliance automation)
Build scalable, performant APIs and user-facing interfaces to manage task orchestration, approval chains, and rule-based workflows
Define engineering best practices and contribute to architectural decisions
Ensure extensibility, observability, and reliability of the integrations
Collaborate with Product Managers and Designers to translate complex requirements into elegant, user-focused features
Provide mentorship and technical direction to other engineers on the team
Actively contribute to team ceremonies and delivery planning

7+ years of experience as a full-stack or front-end software engineer
Proficiency with Ruby on Rails
Proficiency with front-end technologies: React, TypeScript, and GraphQL
Deep understanding of reusable workflow and approval models
Experience integrating shared platform components into domain-specific product areas
Strong technical leadership and mentoring experience
Experience working in cross-functional teams and communicating effectively with stakeholders
Track record of delivering high-impact, enterprise-scale features
Location requirement: must reside within a commutable distance of an office in San Francisco, CA; Austin, TX; or Madison, WI
Preferred: Familiarity with ITAM, ITSM, or procurement workflow software
Preferred: Experience with secure, auditable workflow systems in compliance-heavy environments
Preferred: Familiarity with Kubernetes, AWS, DataDog, and CI/CD pipelines