Yum! Center for Global Franchise Excellence

Director

• Lead an analytics organization covering Digital, Loyalty & CRM Analytics, and Digital Analytics Engineering.
• Define the digital analytics strategy for PH US while supporting global scale opportunities.
• Establish repeatable frameworks, playbooks, and dashboards that drive scalable influence across markets.
• Drive the Explore → Estimate → Evaluate → Experiment loop, turning raw data into hypotheses and validated learnings.
• Serve as an analytics ambassador to senior leadership, franchisees, and cross-functional partners—explaining drivers, opportunities, and tradeoffs.
• Shape Tech Governance Committee and other executive forums with data-driven narratives.
• Deliver weekly, monthly, and quarterly executive-ready analytics summaries that tell the story of digital performance and its drivers.
• Oversee event taxonomy, tagging, SDK instrumentation, and QA processes across web and app platforms.
• Partner with Engineering to ensure continuity, consistency, and scalability of analytics implementation across markets.
• Lead, coach, and develop a growing team of managers, analysts, and engineers across the US and global hubs.
• Redesign RACIs to ensure business owners are accountable for outcomes while analytics delivers curated insights.
• Manage vendor relationships and evaluate MarTech/BI platform costs vs. benefits.

Director, Digital Analytics

Manager

• Manage the US Restaurant Food Safety program offering global support
• Oversee a Supply Food Safety category using restaurant expertise to drive farm to fork compliance
• Establish a comprehensive 1–5 year roadmap for PH Global restaurant food safety aligned with Yum FSQ goals and regulatory compliance
• Lead the US Sustainability Program to include the PH Good Growth Strategy
• Lead the US Nutritional program and establish a streamlined Wellness strategy for Pizza Hut
• Proactively manage MAHA/regulatory policy initiatives impacting ingredients and menu items
• Lead the PH Nutritional/Allergen and School Lunch Programs
• Serve as the global liaison for restaurant and food safety with changes in global quality compliance
• Collaborate cross-functionally with senior leaders, Global Operations, and Global Supply Chain to align global strategy
• Monitor and drive food safety, quality, and supplier performance for assigned food categories
• Lead and provide daily support for the PH FSQ Product Evaluation program and enhance its future strategy
• Utilize specification management, supplier audits, product evaluations and non-conformance monitoring to ensure compliance with Pizza Hut standards
• Partner with Third-Party Restaurant Food Safety Audit Team to ensure standards are clear and applied correctly
• Work with product development suppliers, RSCS and Operations teams to onboard new suppliers and ingredients
• Support new product innovation by providing technical knowledge of supplier process capabilities and alternatives
• Lead a team of 3 Food Safety Specialists

Senior Manager, Global Restaurant Food Safety

Technical Product Manager

• Own the end-to-end lifecycle of Pizza Hut’s testing calendar and deliver customer-centric digital experiences
• Lead digital delivery of the Pizza Hut testing pipeline including new product tests and deal innovation testing
• Coordinate with internal and external stakeholders to scope, plan, document, build, test, and deliver testing initiatives
• Partner closely with design and engineering to bring the testing calendar to life across Web and App platforms
• Manage sprint iterations, run Agile ceremonies, oversee backlog prioritization, and track progress
• Translate complex business requirements into clear, actionable user stories and acceptance criteria
• Develop and maintain comprehensive project plans; actively manage risk, dependencies, and issues
• Own day-to-day decision-making around scope, priorities, trade-offs, and acceptance criteria
• Drive the development and continuous improvement of calendaring and testing processes, tools, and playbooks
• Actively engage with customers and end users to gather insights and inform product enhancements

Technical Product Owner, Calendar Testing

Communications

• Develop and lead internal and external strategic communications strategies, campaigns and processes across employee, consumer and restaurant industry audiences
• Drive Pizza Hut brand engagement, strategy awareness, employee engagement and organizational effectiveness
• Partner with the Director of Communications to plan and execute internal communications projects to support the brand and leadership agenda
• Draft newsletters, internal announcements, change communications and meeting recaps; support day-to-day messaging needs
• Manage the full lifecycle of internal communication campaigns from concept through execution, including planning, content development and distribution via internal platforms
• Identify, hire and manage outside vendors to collaborate on projects as needed
• Partner with key communications contacts to build communications and engagement capability across global markets
• Plan and execute quarterly Town Hall meetings (hybrid and in-person), including content development and event management
• Partner with the Director of Communications to shape and tell Pizza Hut’s global business story externally
• Support development of Pizza Hut’s global communications strategy leveraging PR, social media, executive visibility, corporate communications and owned channel content
• Draft and edit external communications including key messages, press releases, LinkedIn posts and brand editorial
• Serve as central point of contact for global communicators during global brand activations to ensure consistent messaging
• Help manage global issues and crises, partnering with global market contacts and Yum!’s Issues Management & Crisis Response team
• Maintain Pizza Hut’s Global Crisis Core Team lists and support crisis preparedness training and simulations as needed

Associate Manager, Global Communications

• Drive Workforce Modernization: Execute initiatives to transform workforce, leverage offshore talent hubs, establish global strategic partnerships, and deploy AI solutions to improve enterprise efficiency
• Executive Collaboration: Work directly with executive leadership, lead weekly SteerCos, share analytical insights, and support day-to-day execution of transformative initiatives
• Global Financial Process Leadership: Lead standardization and centralization of global technology financial processes, highlight budget insights and opportunities for optimization
• Strategic Prioritization & Reporting: Partner with cross-functional teams to optimize technology investments, improve reporting accuracy, and ensure financials align with business priorities and investments
• Change Management: Champion adoption of new tools, processes, and ways of working to ensure long-term success of transformation initiatives
• Stakeholder Collaboration: Work with nearly every team within Digital & Technology setting goals, driving action, and emphasizing a one-team mindset

Associate Manager, D&T Transformation

• Lead the development and execution of enterprise-level safety strategies partnering with brand Presidents, Operations, Legal, HR, and Risk Management leaders to reduce injury frequency, severity, and preventable incidents.
• Support enterprise-wide and brand-specific safety programs across KFC, Taco Bell, Pizza Hut, Habit Burger & Grill, and Saucy acting as strategic advisor and operational enabler.
• Co-create brand-aligned safety training, hazard mitigation strategies, and SOPs in partnership with brand COOs, Safety/Risk management Directors, HR, Legal, and Operations Leaders.
• Serve as the enterprise liaison to federal and state OSHA regulators and manage regulatory audit preparedness, compliance strategy, and resolution of citations.
• Analyze injury, incident, and near-miss trends across 1,000+ equity restaurants and translate insights into actionable, data-driven recommendations; present quarterly safety and claims performance updates to senior leadership.
• Partner with Operations, Legal, Risk Management, People & Culture, HR, Communications, and Franchise Operations to align and elevate safety efforts and lead knowledge-sharing initiatives.
• Collaborate with Legal and Risk Management to investigate high-severity employee and customer incidents (~900+ annually), lead root cause analysis and corrective action planning.
• Advise franchisee safety representatives on risk mitigation approaches and prepare/deliver briefings, dashboards, and strategic recommendations to senior leadership.

Global Safety Manager

Business Analyst

• Provide strategic insights and financial leadership to partners across Marketing, Operations, Technology, and Planning
• Lead the development and delivery of U.S. system sales and EBITDA forecasts, including annual and long-range plans
• Build and refine forecasting models that allow for sound decision-making with incomplete data sets, applying judgment, scenario analysis, and sensitivity testing
• Manage, coach, and grow a team of 3–4 analysts, fostering analytical excellence and innovation in forecasting approaches
• Own execution and continuous improvement of forecasting frameworks, models, and analysis tools to increase accuracy and efficiency
• Build trusted relationships with Global Finance, Franchisee partners, and cross-functional U.S. stakeholders to shape initiatives and ensure financial implications are well understood
• Translate financial and market trends into clear, actionable insights and recommendations for senior leadership
• Support ad hoc analyses and business needs as they arise

Senior Manager, Business Analyst

QA Engineer

• Support Food Safety & Quality Assurance teams by managing the QA lab, conducting routine QA product evaluations, supporting sensory testing, and providing lab support for new product launches and supplier approvals.
• Manages KFC product evaluation program, ensuring timely product evaluations based on category, risk, and brand importance; coordinates third-party lab testing logistics, data entry, and billing for QA activities.
• Conducts lab analysis, sensory testing, and prepares reports to support supplier approvals, product development, supplier monitoring program, and product improvement projects.
• Handles foreign object investigations reported through the QA Hotline, coordinates supplier follow up and maintains compliance with YUM retention policy.
• Handles DC transit temperature compliance incidents, prepares reports, communicates non-compliance, and engages with Product Managers and the temperature monitoring vendor.
• Maintains lab equipment and a clean work area, establishes lab policies and procedures, and manages storage and disposal of supplies and samples.
• Helps build supplier partnerships by supporting summits, workshops, and continuous improvement initiatives.
• Ability to travel approximately 10% of time.

Lab Coordinator, QA

Ecommerce

• Accelerate growth of app and web ordering platforms; connect product development, restaurant technology, and marketing to deliver seamless digital experiences that drive business results
• Business Planning: develop commercial business plans to size and prioritize eCommerce opportunities based on revenue potential, guest impact, and operational feasibility
• Roadmap Briefing: translate business strategies into product briefs and collaborate with Product and Tech teams to prioritize roadmap features that improve app conversion, app check, Loyalty retention, and loyalty frequency
• Customer Experience: work with UX and Design teams to review guest journeys and provide feedback to ensure optimal, intuitive digital experiences
• Loyalty Growth: partner with Marketing and CRM to build merchandising and promotional plans that drive adoption and repeat usage of KFC Rewards program
• Restaurant Integration: identify opportunities for restaurant team members to improve digital order flow, guest handoff, and app engagement within the store experience
• Execution & Impact: manage cross-functional timelines and ensure stakeholder alignment from concept through launch; track and report post-launch performance

Channel Manager, eCommerce & Loyalty

Analyst

• Lead day-to-day administration of Executive Compensation programs with primary ownership of the Long-Term Incentive (LTI) plan, managing annual grant award processes and choice enrollment projects.
• Oversee equity-related processes (dividends, RSU lapses, RE calculations, PSP payouts) and perform daily equity transaction reviews, Merrill reporting, reconciliations, payroll bulking reports, and system integrations with IT/HRIS.
• Provide direct support to executives, employees, and financial advisors; resolve program questions and manage exceptions.
• Lead executive onboarding support, ensure accurate processing of mobile transactions and compliance with tax, legal, and immigration requirements.
• Support one to two major Executive Compensation projects annually, conduct data analysis, and identify process improvements.
• Support administration of executive moves (side-by-side offers, offer letters for L14+), track executive mobility data and reconcile headcount.
• Partner on year-end compensation processes, monitor LT bonus and LTI targets, and support preparation of proxy-related tables (Summary Compensation Table, Beneficial Ownership, Pay vs. Performance).

Executive Compensation Analyst

Designer

• Monitor EPM system performance and ensure uptime
• Troubleshoot and resolve technical issues (e.g., data load failures)
• Coordinate end-user testing, ensuring documentation and sign-off after patching
• Provide level 2/3 support to users and administrators
• Document processes and provide training to end-users and internal teams
• Develop and deploy calculation scripts, business rules, and automation routines within EPM
• Collaborate with functional leads to gather requirements and configure system workflows
• Manage data integrations from ERP, MDM, and other systems
• Build and maintain ETL processes
• Ensure data accuracy and reconciliation across source systems and EPM
• Create automation scripts using Python, PowerShell, etc.
• Schedule and maintain jobs for data loads, calculations, and report generation
• Ensure system controls align with SOX and IT audit standards
• Maintain documentation for change management and system configuration

Senior Systems Design Specialist II

Supply Chain

Who is Yum! Brands?
Ready to make your mark at an iconic global powerhouse? Join Yum! Brands - the parent company behind KFC, Pizza Hut, Taco Bell and Habit Burger & Grill - be a part of our reinvention for Greater Growth.
We are a culture-driven company where innovation, collaboration, and passion fuel everything we do. We’re seeking talented individuals to make a difference across our global business. Whether you’re just starting out or stepping into leadership, you’ll help shape our future by delivering results that matter and bringing your smart, heart, and courage to the table.
If you’re ready to grow with a company that values curiosity, high performance, and meaningful work—join us. Let’s build the future of Yum! together!
About the Job:
The Sr. Manager, Global Supply Chain Systems & Integration is a technology-focused role dedicated to enabling Yum’s global supply chain transformation. Sitting within the Global Strategy & Transformation team, this role is responsible for translating strategic priorities into scalable, tech-enabled solutions that support procurement, planning, risk management, and logistics. With this role, the opportunities are endless: you’ll work across value streams, partner with cross-functional teams, and lead the systems design behind some of our most critical supply chain initiatives. The Sr. Manager will report to the Global Sr. Director – Strategy, Performance and Sustainability and serve as a core partner to both our enterprise and market-facing teams.
Salary Range:
$139,000 – $163,500 annually + bonus eligibility. This is the expected salary range for this position. Ultimately, in determining pay, we'll consider the successful candidate’s location, experience, and other job-related factors.
Responsibilities:
Build and maintain the global technology roadmap for Yum’s supply chain capabilities, aligning with enterprise strategy and market needs
Serve as the global business process owner across procurement, S&OP, risk management, and supply chain planning
Lead implementation of a portfolio of enterprise tech initiatives, starting with a primary initiative focused on solution build, integration, and scale; contribute to ongoing development and delivery over time
Manage key external vendor relationships and integration partners, from selection through implementation and delivery
Partner with Yum! Digital & Technology to align architecture, drive execution, and ensure enterprise systems readiness
Coordinate end-to-end testing across systems and markets; support master data integration and governance efforts
Minimum Requirements:
At least 6 years of experience in technology, systems integration, or supply chain transformation roles
Proven experience implementing enterprise technology solutions, including vendor or platform selection and rollout
Familiarity with core supply chain domains such as procurement, planning, risk management, and delivery/logistics
Experience coordinating cross-functional testing or user acceptance processes
Bachelor’s degree in business, supply chain, information systems, or related field (or equivalent experience)
Benefits:
Employees (and their eligible family members) may enroll in the following types of insurance coverage: medical, dental, vision, legal, and accidental death and dismemberment, as well as FSA/HSA (depending on enrolled medical plan). Yum! also provides short-term disability, long-term disability, and life insurance. Employees may enroll in our 401(k) plan. Yum! provides 4 weeks of vacation, paid sick leave, 10 paid holidays, a floating day off and 2 paid days for volunteer time each calendar year. To learn more about working at Yum! - Click here.
At Yum!, one of our core values is to Believe in ALL People. This means seeing the value in everyone and unlocking their full potential to be their best self. YUM! Brands, Inc. (including its subsidiaries Yum Restaurant Services Group, LLC (“YRSG”) and Yum Connect, LLC (“Yum Digital and Technology”) (collectively, “Yum”) is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic. Yum! is committed to working with and providing reasonable accommodation to applicants with disabilities or special needs.
US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and supplement and the Pay Transparency Policy Statement.
This posting will be open for a minimum of two weeks. Applications will be accepted on an ongoing basis until a candidate is selected.
Beware of fake job postings using Yum! and/or our brand logos -- KFC, Pizza Hut, Taco Bell and Habit Burger & Grill -- on fraudulent sites. Yum! Brands only posts jobs on official career pages and never asks for money during onboarding. Avoid unsolicited contacts via Telegram, WhatsApp or similar social apps.

Senior Manager, Global Supply Chain Systems and Integration

User Researcher

• Pizza Hut® is looking for a customer-obsessed Senior User Experience Researcher who is passionate about understanding people and translating insights into meaningful product decisions. As part of the US UXD team, you’ll support technology and product teams by uncovering the motivations, behaviors, and needs of our customers, internal users, and franchise partners. Your work will inform customer-centered solutions across all US digital products including PizzaHut.com, the Pizza Hut® mobile app, and internal tools that drive franchise success.
• You’ll join a fast-paced, collaborative, and insight-driven culture that values curiosity, clarity, and impact. At Pizza Hut®, research plays a foundational role in how we build better experiences, and better pizza, for everyone.
• Lead research strategy and execution across product areas with guidance and coaching from UX and product leadership.
• Help define the right research questions and methods to support business goals and user needs.
• Collaborate closely with designers, product managers, engineers, and data analysts to turn insights into action.
• Promote a culture of evidence-based decision-making across teams.
• Balance strategic generative research with tactical evaluative work to support product development at every stage.
• Clearly communicate findings through impactful storytelling, workshops, and artifacts that drive alignment and clarity.
• Contribute to the culture and evolution of the UX and product teams.
• 5+ years of UX research or related experience is required.
• A portfolio or collection of case studies demonstrating your research process and impact is strongly encouraged.
• Deep expertise in a wide range of qualitative and quantitative research methods, including but not limited to user interviews, usability testing, surveys, diary studies, ethnographic observation, and concept testing.
• Experience synthesizing insights from multiple sources (research, data, stakeholder input) to influence product strategy.
• Experience using research and design tools like UserTesting, Fullstory, and Figma.
• Experience conducting workshops and knowledge of Design Thinking principles.
• Strong facilitation, storytelling, and communication skills tailored to diverse audiences (from engineers to executives).
• Experience working in agile product environments and collaborating cross-functionally to deliver customer value.
• Foundational understanding of design principles and how research informs experience design.
• A strong sense of curiosity and a drive to advocate for users throughout the product development lifecycle.
• Ability to operate independently on complex research initiatives while actively contributing to a collaborative team environment.
• Enthusiasm for solving problems, building systems, and helping teams think deeply about their users.
• A degree in a related field such as human-computer interaction, psychology, anthropology, information science, or similar is preferred.
• About the Team: The US Pizza Hut® UX team is a mighty group of designers and researchers obsessed with delivering simple, impactful, and accessible experiences for our customers and partners. We’re passionate about pizza, people, and purpose 23. We embrace challenge, encourage experimentation, and champion a customer-centered mindset in everything we do.
• Salary Range: $106,700 to $125,400 annually + bonus eligibility. This is the expected salary range for this position. Ultimately, in determining pay, we'll consider the successful candidate’s location, experience, and other job-related factors.

Senior UX Researcher

• Role focuses on creative, design and multimedia to support internal communications.
• Develop strategy, design campaigns, execute, measure, and optimize internal communications initiatives to inform, engage, and inspire employees and advance Pizza Hut Global growth agenda.
• Pioneering new and innovative ways to drive our culture and bolster people capability.
• Creative, design & multimedia responsibilities include serving as a design consultant for global leadership teams; graphic design, PowerPoint templates, photography, and video content.
• Partner with Global Brand Marketing to align with brand standards and global aesthetic.
• Plan and execute traditional internal communications projects; draft newsletters and announcements; manage full lifecycle of campaigns; hire and manage outside vendors; engage global markets.
• Manage webcast-style meetings: broadcast webcasts, coordinate content, rehearsals, on-set tech direction, and post-production; collaborate with Yum! tech and outside vendors.
• Identify and adopt cost-effective approaches for future communications platforms and webcasts.

Sr. Analyst - Communications, Creative and Multimedia

• The Associate Instructional Designer supports the creation and maintenance of training and performance support materials in alignment with Habit’s mission. Working closely with senior team members, this role assists in the development of digital and blended learning solutions for the fast-paced restaurant environment. This is a hybrid role based at our Irvine, CA office and includes occasional local travel.
• Project Management: Supports multiple learning projects at a time by tracking tasks, meeting deadlines, and coordinating with Team Members to ensure quality execution.
• Assists in managing project priorities based on business needs and strategies.
• Collaborates with Operations and other cross-functional teams to achieve best solutions and mutual commitments within a project.
• Establishes and maintains good working relationships with Subject Matter Experts.
• Design & Development: Assists in identifying training needs by gathering feedback and data.
• Design and develop effective and engaging learning materials, using eLearning authoring tools, Adobe InDesign, and MS Office.
• Collects learner feedback and evaluation data to support continuous improvement efforts.
• Plans, shoots, and edits simple instructional videos. Experience or interest in supporting multimedia production strongly preferred.
• Provides recommendations for continuous improvement based on evaluation data, field and SME feedback, personal observation, and external best practices.
• Skills and Knowledge Requirements: Highly creative and looking to apply this creativity in the form of interactions, multimedia inclusion, and motivation strategies to produce unique and successful learning programs.
• Excellent verbal/written communication skills including the ability to write concise, creative, and effective instruction, specifically for training.
• Effective interpersonal, influence, collaboration and listening skills.
• Excellent organizational and time management skills with the ability to multi-task and manage multiple projects simultaneously; executes initiatives on time.
• Ability to effectively partner and communicate with Operations and the Home Office with people at all levels and in all functions within the organization; proven ability to understand and respond to a diverse population.
• Demonstrated ability to meet deadlines and contribute to fast-paced projects.
• MINIMUM REQUIREMENTS: BA or BS Degree in Instructional Design, Learning Technologies, Communications, English, Business, or related discipline. Combinations of certificate and work experience may be considered.
• 1-2 years of instructional design experience (internships, contract roles, or academic projects may be considered).
• Basic proficiency in eLearning authoring tools (Articulate Storyline and Articulate Rise).
• Familiarity with video creation and editing.
• Familiarity with Adobe Creative Cloud (InDesign, Photoshop, Premiere Pro) a plus.
• E-learning portfolio optional.