Yum! Center for Global Franchise Excellence

Lab Coordinator, QA

Yum! Center for Global Franchise Excellence

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Junior

About the role

  • Support Food Safety & Quality Assurance teams by managing the QA lab, conducting routine QA product evaluations, supporting sensory testing, and providing lab support for new product launches and supplier approvals.
  • Manages KFC product evaluation program, ensuring timely product evaluations based on category, risk, and brand importance; coordinates third-party lab testing logistics, data entry, and billing for QA activities.
  • Conducts lab analysis, sensory testing, and prepares reports to support supplier approvals, product development, supplier monitoring program, and product improvement projects.
  • Handles foreign object investigations reported through the QA Hotline, coordinates supplier follow up and maintains compliance with YUM retention policy.
  • Handles DC transit temperature compliance incidents, prepares reports, communicates non-compliance, and engages with Product Managers and the temperature monitoring vendor.
  • Maintains lab equipment and a clean work area, establishes lab policies and procedures, and manages storage and disposal of supplies and samples.
  • Helps build supplier partnerships by supporting summits, workshops, and continuous improvement initiatives.
  • Ability to travel approximately 10% of time.

Requirements

  • Bachelor’s degree from an accredited 4-year university, preferably in a technical/science-related field.
  • 1-2 years of experience in restaurant QA support, supplier QA, and/or sensory lab role.
  • Prior experience in food industry and/or product sensory analysis preferred.
  • Strong analytical skills to gather, analyze, and interpret data.
  • Strong organizational skills to manage workload and schedules effectively.
  • Problem solving and documentation skills to ensure appropriate investigation with documented resolution of issues.
  • Ability to quickly learn processes and procedures and apply insights to role.
  • Strong team player that contributes to a positive and productive team environment; able to build strong relationships with teammates and stakeholders.
  • Excellent oral and written communication skills with the ability to present effectively.
  • Relentless in the pursuit of excellence and maintaining high standards.
  • Resourceful and adaptive in ambiguous situations with a proven ability to operate "in the grey."
  • Resilient in the face of obstacles and persistent in driving towards results.
  • Thrive in a collaborative environment.