Xcel Energy

Customer Support

• Responsible for accurately entering in detail from service orders via multiple communication channels.
• Performing consistently to meet objectives and goals.
• Performing work and handle customers in a professional and respectful manner.
• Performing other limited duties as assigned, including projects as needed.

Customer Care Clerk

Manager

• Lead the Generation Development Project Managers and the oversight of the technical evaluation, due diligence, and development of conceptual and proposed generation projects
• Initiate and develop combustion turbine and other dispatchable generation projects
• Ensure effective collaboration of multi-disciplinary teams in appraising, selecting and defining technical and performance parameters for proposed generation projects
• Provide integrated support to Corporate Development, Supply Chain, Transmission, Major Projects Group and Regulatory groups
• Support the negotiation of key contracts
• Manage the projects with a matrixed team through the conceptual and development phases
• Champion innovation in dispatchable generation and optimize development processes

Development Manager – Dispatchable Lead

Operations

• Responsible for leading a safe, high performing operations team which may include multiple levels, functions, facilities, and/or commodities while driving the efficient use of resources.
• Establish a culture of process adherence and continuous improvement.
• Effectively lead and implement daily operations, cyclical processes and special projects.
• Set and achieve business area goals that align with corporate and business unit strategies, goals and objectives, as well as process and performance, customer satisfaction, and reliability metrics.
• Provide visible safety leadership and drive continuous improvements to achieve desired safety goals.
• Develop strategies to achieve safety plan results.
• Oversee and develop safety leaders to ensure a safety conscious work environment.
• Contribute to site safety performance improvement by holding workers, supervisors, and self accountable for safety.
• Manage team performance through focus on operational efficiency metric trends across areas of responsibility.
• Ensure and reinforce the importance of process adherence and data integrity.
• Drive continuous improvement efforts to define and shape opportunities that drive customer satisfaction and reliability.
• Achieve safety, productivity, customer service, and reliability targets by conducting and implementing the strategic planning for area of responsibility.
• Develop and effectively manage organization budgets and business plans.
• Identify and implement process improvements.
• Ensure execution of plans/metrics.
• Establish workforce/development planning practices to build strong, competitive teams and effectively manage performance.
• Select, optimize, plan and direct the workforce used to provide safe, reliable, compliant operations, and ensure stakeholder satisfaction.
• Serve as primary contact for issue resolution involving labor relations.
• Build and maintain effective internal relationships.
• Foster an environment of collaboration within own organization and across stakeholders.
• Design and develop solutions that meet customer/stakeholder needs.
• Remove obstacles and provide assistance to team members to improve project and work performance.
• Manage and guide the execution and documentation of work in accordance with Xcel Energy policies and procedures, labor agreements, and regulatory standards.
• Ensure crews are qualified to perform work responsibilities.
• Establish, monitor, and track processes to ensure regulatory compliance.

Senior Operations Manager

Engineer

• Maintain up-to-date power flow models as data and conditions change.
• Work with model consumers to develop modeling standards that meet requirements for interconnection and planning studies.
• Ensure accurate models through a standard model validation process.
• Assess the capabilities of the distribution grid via hosting capacity analysis using EPRI DRIVE.
• Support Xcel's Distribution System Plans and other regulatory filings.
• Integrate distribution planning efforts with transmission, resource, and gas planning.
• Support the development of technical documentation including but not limited to designs, testing, calculations, reports, standards, etc.
• Collaborate with ISP's data science team to build and validate ETL workflows.

Power Systems Modeling Engineer – Distribution, Entry, Staff, Senior

Compliance

• Provide strategic oversight and planning for ESS OT regulatory compliance programs, ensuring alignment with NERC CIP, TSA, and enterprise objectives.
• Lead compliance program execution across internal controls, assessments, standards implementation, and audit readiness activities.
• Utilize data analytics, control performance results, and audit insights to identify compliance risks and recommend mitigation strategies.
• Ensure the quality, integrity, and accuracy of compliance data, evidence, and reporting used for regulatory and leadership visibility.
• Operate and continuously improve ESS compliance processes that support internal controls, evidence management, and regulatory reporting across OT environments.
• Drive strong audit and compliance outcomes by standardizing processes, reducing manual effort, and enhancing effectiveness of tools (e.g., GRC platforms such as Archer).
• Develop and deliver targeted training, guidance, and communications to application owners, control owners, and business stakeholders to ensure clear understanding of compliance responsibilities, regulatory requirements, and ESS processes.
• Serve as a primary point of contact within ESS for compliance-related processes, fostering strong partnerships with Technology Services, Transmission, Generation, and other business areas.

IT Portfolio Lead – OT Regulatory Compliance

Financial Planning and Analysis

• Perform the tracking, reporting and analysis of financial information, including financial reporting, budget and forecast creation, and variance analysis.
• Assist with collecting and analyzing financial data in order to perform budget development, variance reporting for supported areas, preparing internal and external reports, and identifying data issues.
• Analyze financial data to identify adverse trends and recommend solutions to mitigate financial impact.
• Provide timely and accurate assistance to clients within supported business area, including the interpretation of account codes or financial reports, providing project status reports, and work order resolution.
• Assist with financial analysis and support the budget managers for the annual budget process, as well as modeling, analysis and financial support for current year and five-year forecasting.

Financial Analyst I/II

Project Manager

• Identify quality project options, develop business cases, and secure required approvals.
• Lead requirements gathering and planning process while engaging all key stakeholders.
• Develop solution designs that define appropriate project scope, align with fleet and corporate strategies, ensure coordination with key initiatives, and assure dependencies are identified/addressed.
• Define deliverables, success metrics and key milestone schedules.
• Develop detailed project schedules to include resource hours, work plans, budgets, and cost/benefit analysis.
• Conduct project closeout phase. Maintain project notebook.
• Ensure successful delivery of committed project benefits and operational metrics in a dynamic/complex environment.
• Independently manage detailed project plans to approved scope/schedule in line with corporate and business unit strategic goals and initiatives.
• Define and manage a regular status reporting process to monitor progress and resolve risks to goal.
• Continually identify opportunities for innovation and improvement.
• Function as project controller. Manage project financials including budgeting, forecasting, and actuals tracking.
• Facilitate RFP and contract management processes.
• Review actuals versus planned budget throughout project life cycle to identify variances and recommend corrective action.
• Adhere to the project financial approval process.
• Forecast, schedule, and manage resources, both internal and external.
• Manage assigned contracts and associated payments/performance requirements.
• Develop and adapt a comprehensive resource plan for a multi-functional, diverse and well trained workforce to maximize skills and minimize cost.
• Provide training and coaching to less experienced project team members.
• Manage scope change process for large transformational project or best practices for business area in addition to own projects.
• Identify risks and issues throughout the project and create mitigation strategies/contingency plans.
• Communicate project status to all levels of the organization and outside organizations: INPO, NRC and other nuclear industry groups.
• Establish effective, collaborative working relationships up to senior leader level to maximize project efficiency, responsiveness and resource allocation.

Project Manager – Senior

• Plans, researches, writes, edits and coordinates development of print, electronic and web-based communications, including brochures, bill inserts, fact sheets, presentations and collateral material
• Coordinates work and schedules with graphic designers, ensuring final products meet client needs
• Documents and improves processes to produce quality, on-time results within budget
• Serves on various cross-functional teams to provide communications perspectives and helps develop and implement plans and tactics to achieve team's mission
• Provides communications counsel to clients
• Works closely with vendor-partners, ensuring production meets quality and timing requirements; receives invoices and initiates payment process, including ensuring correct budget codes are used
• Understands and supports Xcel Energy's brand; demonstrates behaviors in accordance with the corporate values

Operations Communications Consultant

Learning and Development

• Analyze learning needs
• Partner with stakeholders to identify performance gaps and define learning requirements
• Conduct needs assessments to inform instructional approach
• Create clear, behavior-based learning objectives aligned to business outcomes
• Apply adult learning principles to ensure relevance and engagement
• Build instructional materials (e.g., storyboards, WBT modules, facilitator guides, job aids)
• Design practice activities that help learners apply skills on the job
• Assist with pilots, learner communications, and rollout activities
• Collaborate with SMEs, facilitators, and development partners
• Help define success metrics and evaluation methods
• Analyze learner feedback and performance data to improve learning outcomes

Learning Experience Intern

Analyst

• Provide assistance and utilize expertise in the consolidation, documentation and presentation of the information necessary to develop and improve the process for specific components of jurisdictional cost of service studies, revenue requirement determinations, fuel clause adjustment administration, and related projects ensuring consistency and accuracy of results.
• Consolidate, document, develop and audit specific components necessary to prepare jurisdictional cost of service studies, revenue requirement determinations, fuel clause adjustment filings and other related information and schedules.
• Develop and provide revenue analysis information necessary to support a wide variety of miscellaneous regulatory filings.
• Work with Sr. Analysts and Principal Analysts to assist in the development and implementation of revenue analysis strategies that will meet cost recovery objectives to ensure electric, gas and thermal energy rates are competitive, profitable, and within regulatory guidelines.
• Analyze other companies' rate filings and results to increase expertise and keep abreast of regulatory matters.
• Facilitate interveners and Commission staff data request responses and auditing functions on technical issues during general rate filings and other filed petitions.
• Maintain effective communication between Revenue Analysis unit and other Xcel departments.
• Provide technical support to other departments concerning revenue analysis information and issues.
• Work with Sr. Analysts and Principal Analysts to assist in the development, enhancement and maintenance of the area's various information systems to meet the regulatory information needs of the Company and improve the information process.
• Work with Sr. Analysts and Principal Analysts to increase technical knowledge and efficiency in the areas of revenue requirement methodologies, information management, processing and reporting; utilizing the latest information processing tools and technology.

Rate Analyst, Senior Rate Analyst, Principal Rate Analyst

• Responsible for managing the modeling and analysis functions for the Transmission, Distribution or Gas planning area.
• Supervise the development and maintenance of the Company's planning models.
• Supervise the use and maintenance of the Company's models to construct risk-assessed and reliable plans.
• Review modeling results for accuracy and provide adequate documentation of assumptions, analysis, and decisions.
• Provide strategic guidance and direction to leadership to improve the effectiveness of the team.
• Manage the development, maintenance and use of Synergi Electric, Synergi Gas or PSSE/PSLF planning models.
• Ensure that the models accurately represent the current system portfolios and operating profiles.
• Prepare models for capacity needs, analyzing portfolio options and evaluating scenarios.
• Oversee and validate frequent updates to model input files and operating data.
• Publish and ensure the accuracy of base models and data contained in the models.
• Collaborate with peers and other modeling areas to identify and implement model enhancements.

Manager, Energy Transportation Delivery Modeling

Business Analyst

• Partner with talent management team to develop and deploy processes, programs, and materials using a range of delivery methods and technologies.
• Serve as an internal consultant to the talent management team on design and user experience, translating draft concepts into polished, user‑centered final products.
• Stay current on emerging technologies and learning modalities (e.g., digital, mobile, video, social learning) and apply them appropriately.
• Support the execution of talent management programs and initiatives, including coordination of meetings, communications, logistics, reporting and analysis.
• Lead projects and workstreams to completion, managing timelines, deliverables, and budget considerations.
• Track progress and key performance indicators, identifying opportunities to improve program administration, operational processes and user experience.
• Provide support for program offerings, including scheduling and facilitation logistics.
• Serve as the primary administrator for the Viva GLINT platform to support engagement, 360 feedback, lifecycle and ad-hoc surveys.
• Configure surveys, support data administration, and ensure accurate deployment across employee populations.
• Partner with Talent Management and HR stakeholders to support survey launches, reporting readiness, and operational execution.
• Ensure platform usage aligns with established governance, data standards, and listening strategy.
• Manage ongoing relationships with select external vendors supporting talent management and employee listening solutions.
• Serve as the day‑to‑day contract and vendor liaison, tracking renewals, deliverables, and service performance.
• Partner with internal stakeholders to ensure vendor solutions meet business needs and contractual commitments in alignment with approved vendor strategy and procurement requirements.
• Design, lead, and execute the content management process for the Talent Management team.
• Ensure all published content is reviewed, refreshed, and maintained on a regular cycle to support accuracy, clarity, and usability.
• Establish standards and processes to improve consistency and ease of access to talent management resources.

Senior Talent Management Analyst

Mechanical Engineer

• Uses and applies technical standards, principles, theories, concepts, and techniques to perform activities/assignments of limited scope.
• Supports the development of technical documentation (including but not limited to designs, testing, calculations, reports, standards, etc.)
• Provides ongoing technical support for project activities within areas such as Operations, Maintenance, Testing/diagnostics, Regulatory, etc.
• May provide field engineering oversight for activities such as commissioning, testing, inspections etc. under direct supervision.
• Coordinates/leads projects or portions of projects (including phases such as research, design, equipment selection, procurement support, installation and commissioning), under the direction of a higher-level engineer or supervisor.
• Responsible for continuous self-development of technical skills and competencies.
• May perform activities such as budgeting, estimating, forecasting, accounting, work order management, in support of engineering projects.

Power Plant Mechanical Engineer, Entry, Staff, Senior

Data Scientist

• Advising and providing mentorship and guidance to junior data analysts.
• Advocating for best-in-class processes and techniques for statistical analysis, modeling, and Big Data capabilities.
• Fostering effective working relationships and data-fueled solutions that drive the business toward its goals.
• Ensuring statistical integrity, accuracy, and adequacy within the department.
• Innovating, exploring, and practicing the art of ‘the possible’ to uncover valuable data science opportunities and bring them to fruition.
• Conducting research, designing, implementing, and deploying scalable data analytics and machine learning solutions.
• Dissecting complex problems and finding data-driven solutions; addressing various business issues by leveraging diverse data sources.
• Developing and maintaining an analytics infrastructure for widespread use.
• Delivering advance AI and GenAI models to enable desired business outcomes.
• Performing development at all stages in the data science lifecycle; working autonomously and taking ownership of projects and driving them forward.
• Clearly communicating findings to technical and non-technical enterprise stakeholders in addition to various levels of organizational leadership.

Principal Data Scientist

• Ensure proper training of all field staff and uphold safety standards.
• Takes immediate steps to resolve any unsafe working conditions.
• Collaborate with office and field staff on route schedules, invoicing, errors, training, payroll, employee status changes, and other employee-related issues.
• Verify that all routes are completed, ensuring quality and timeliness.
• Schedule re-reads, shut-offs, and other special consideration for customers as needed.
• Track daily completions, labor hours, etc.
• Run reports and supply production information as requested by Director, Corporate, or Customer.
• Perform staff management functions including monitor and resolve on-the-job problems, set appropriate performance standards, analyze staffing levels, interview and select new employees; facilitate staff training, coaching, cross-training and mentoring; perform performance evaluations, resolve employee concerns; perform disciplinary counseling, and perform terminations with Human Resources assistance.
• Maintain a strong working relationship with customers, keeping them informed on a regular basis.
• Work with Regional Manager to introduce the client to Olameter Corporation additional services and grow the business.
• Manage and maintain the project budget.
• Review operating costs and become familiar with project revenue projections and contract.
• Keep records, track project performance and produce reports as requested.
• May perform route-related project duties as needed if qualified.
• All other duties as assigned.