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Service Policy Analyst
Xcel EnergyService Policy Analyst interpreting electricity and natural gas tariffs for Xcel Energy. Maintaining policy documentation, resolving exceptions, and coordinating regulatory updates across Colorado operations.
Posted 8/4/2026full-timeDenver • Colorado • 🇺🇸 United StatesMid-LevelSenior💰 $73,700 - $104,633 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in service policy administration, regulatory compliance, and tariff interpretation, with a strong focus on collaboration across multiple departments. Proficient in problem resolution and policy development, ensuring adherence to standards and effective communication of changes.
Highest-signal resume keywords
Service Policy AdministrationRegulatory ComplianceTariff InterpretationPolicy DevelopmentProcess Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Policy DevelopmentProblem ResolutionTariff ChangesConstruction EngineeringDelivery Design
Soft Skills
CommunicationDecision Making
Tools & Technologies
SAPMicrosoft OfficeMadCapPower AutomateCopilot
Industry Keywords
Utility RatesService PoliciesRegulatory ComplianceInstallation StandardsCustomer Requirements
About the role
Key responsibilities & impact- Administer, clarify, and interpret service policies and tariffs for internal and external customers across multiple states
- Serve as the primary Service Policy resource for Distribution Design and Engineering, Construction, Legal, Regulatory, and Rates
- Propose tariff language changes influencing corporate policy and customer requirements
- Address escalated customer questions and ensure consistent policy and tariff interpretation
- Coordinate exception requests to the company's Standard for Installation and Use
- Recommend tariff changes while maintaining regulatory compliance and fairness
- Collaborate with Asset Management, Legal, Rates, Electric Meter, and Engineering
- Maintain and update service policy documentation, tools, and website content
- Provide and coordinate training on Service Policy procedures and tariff adherence
- Communicate tariff and policy changes internally and externally
Requirements
What you’ll need- Bachelor's degree in engineering, business administration, or related field OR equivalent combination of education and experience
- Five years' experience in construction, engineering, delivery design, process improvement, policy development, or a closely related field
- Demonstrated skills in problem resolution, communication, decision making, process improvement, and policy development
- Previous experience writing administrative policies and procedures preferred
- Previous experience with automation tools such as Copilot or Power Automate preferred
- Previous experience in utility rates preferred
- Previous experience with SAP, MadCap, Microsoft Office, and gas/electric tariffs preferred
Benefits
Comp & perks- Annual Incentive Program
- Medical/Pharmacy Plan
- Dental
- Vision
- Life Insurance
- Dependent Care Reimbursement Account
- Health Care Reimbursement Account
- Health Savings Account (HSA)
- Limited-Purpose FSA
- Transportation Reimbursement Account
- Short-term disability (STD)
- Long-term disability (LTD)
- Employee Assistance Program (EAP)
- Fitness Center Reimbursement
- Tuition reimbursement
- Transit programs
- Employee recognition program
- Pension
- 401(k) plan
- Paid time off (PTO)
- Holidays
- Volunteer Paid Time Off (VPTO)
- Parental Leave