Manager, Residential Customer Solutions

Xcel Energy

Manager leading customer energy solutions for Xcel Energy, a major electricity and natural gas provider. Driving targeted efficiency programs, product strategy, stakeholder engagement and team performance.

Posted 8/4/2026full-timeDenver • Colorado, Minnesota • 🇺🇸 United StatesSeniorLead💰 $112,200 - $147,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in marketing product management and business analytics within regulated utility environments, focusing on strategic planning, customer management, and data analytics. Proven ability to lead teams, manage stakeholder relationships, and drive continuous improvement in business processes.

Highest-signal resume keywords

Marketing Product ManagementBusiness AnalyticsRegulated Utility ExperienceTeam LeadershipAnalytical Acumen

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalyticsStrategic PlanningCustomer ManagementBudget ManagementCost-Benefit AnalysisUtility Regulatory RequirementsMarket Information AnalysisAdvertising and Promotion PlanningOperations ManagementProduct Launch Management

Soft Skills

Collaborative Problem SolvingPrioritizationCoaching and DevelopmentRelationship ManagementComfort in High-Pressure Settings

Industry Keywords

Utility Regulatory FrameworksStakeholder EngagementNatural Gas ManagementElectricity Use ReductionContested Stakeholder Meetings

About the role

Key responsibilities & impact

Deliver projects, solutions and objectives to meet goals
Lead, set priorities and assign work to direct reports for maximum efficiency and goal attainment
Obtain resources and foster positive relationships with internal and external clients
Ensure effective application of business processes and guide continuous improvements
Finalize goals and plans with direct reports
Provide expertise across target markets, product launches, advertising and promotion plans, customer management, pricing, channels, strategic planning, data analytics, operations, and/or budget management
Drive and champion business needs
Manage the group to provide requirements and market information for business cases
Hire, develop, train, coach, counsel and reward professional employees
Track and report customer product goal attainment
Represent the Company in stakeholder and regulatory proceedings as needed
Lead customer offerings for geographically targeted programs reducing natural gas and/or electricity use and helping avoid costly system upgrades

Requirements

What you’ll need

College degree, preferably in business, marketing or a related field
Seven years of experience in marketing product management and/or business analytics
Three years' experience in a regulated utility
Ability to prioritize multiple competing needs with finesse
Proven results
Management/supervisory experience strongly preferred
Experience leading teams to deliver customer programs preferred
Understanding of utility regulatory requirements and frameworks preferred
Strong analytical acumen and familiarity with utility potential studies and cost-benefit analyses preferred
Comfort in high-pressure settings, including contested stakeholder meetings, executive presentations and acting as a witness in regulatory proceedings preferred
Collaborative approach to creative problem solving and managing third-party relationships preferred

Benefits

Comp & perks

Annual Incentive Program
Medical/Pharmacy Plan
Dental
Vision
Life Insurance
Dependent Care Reimbursement Account
Health Care Reimbursement Account
Health Savings Account (HSA) (if enrolled in eligible health plan)
Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
Transportation Reimbursement Account
Short-term disability (STD)
Long-term disability (LTD)
Employee Assistance Program (EAP)
Fitness Center Reimbursement (if enrolled in eligible health plan)
Tuition reimbursement
Transit programs
Employee recognition program
Pension
401(k) plan
Paid time off (PTO)
Holidays
Volunteer Paid Time Off (VPTO)
Parental Leave