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IT ServiceNow Engineer
Xcel EnergyServiceNow Engineer developing ITSM, HRSD, workflow, and integration solutions for Xcel Energy, a major electricity and natural gas provider. Supporting platform operations, upgrades, and continuous improvement.
Posted 8/4/2026full-timeDenver • Colorado, Minnesota • 🇺🇸 United StatesSeniorLead💰 $97,600 - $138,600 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in designing and developing ServiceNow solutions, including custom applications, workflows, and integrations, while ensuring alignment with best practices and business needs. Proven ability to lead technical projects, manage the API lifecycle, and drive continuous improvement initiatives across the platform.
Highest-signal resume keywords
ServiceNow DevelopmentAPI Lifecycle ManagementITIL Operational ModelsAgile and Scrum MethodologiesTechnical Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ServiceNow Solutions DesignWorkflow AutomationREST API DevelopmentSOAP API DevelopmentIntegration HubFlow DesignerCustom Application DevelopmentTechnical Solution Lifecycle ManagementProblem-SolvingTroubleshooting
Soft Skills
Excellent Communication SkillsRelationship ManagementCollaboration SkillsAnalytical SkillsCross-Organizational Teamwork
Tools & Technologies
ServiceNowEmployee CenterKnowledge ManagementAI/Now AssistMiddleware
Certifications & Qualifications
ServiceNow Certified System Administrator (CSA)Certified Application Developer (CAD)HRSD Implementation SpecialistITSM Implementation Specialist
Industry Keywords
IT Service ManagementChange ManagementIncident ManagementTechnology ArchitectureInfrastructureNetworkingSecurity
Tech Stack
Tools & technologiesITSMServiceNowSOAP
About the role
Key responsibilities & impact- Design, develop, configure, test, and deploy ServiceNow solutions using platform best practices
- Develop and maintain custom applications, workflows, integrations, and platform enhancements
- Implement scalable and supportable solutions that minimize technical debt and maximize platform value
- Participate in architecture reviews, code reviews, and solution design activities
- Design and develop Service Catalog items, Record Producers, Knowledge workflows, and automated fulfillment processes
- Build workflow automation using Flow Designer, Integration Hub, and other ServiceNow capabilities
- Support Employee Center and self-service initiatives to improve employee experience
- Provide development support across ServiceNow products including ITSM, HRSD, SPM, Employee Center, Knowledge Management, and AI/Now Assist
- Design and support REST API, SOAP API, Integration Hub, middleware, and enterprise integrations
- Support API lifecycle management and reusable integration services
- Support production incidents, problem investigations, and root cause analysis
- Participate in platform upgrades, patches, release management, and operational support
- Monitor platform health, performance, reliability, and service availability
- Drive continuous improvement initiatives across the platform
- Provide technical guidance in partnership with architecture and cross-organizational stakeholders
- Consult with business managers, architecture, and security teams to align technology solutions with business needs
Requirements
What you’ll need- Seven years of related functional experience
- Bachelor's degree in Technology, Science, Business or related field, or 4 years of experience equivalent to the position
- Excellent communication skills across varying organizational levels and skill sets
- Relationship management and collaboration skills with a track record of cross-organizational teamwork
- Experience managing the lifecycle of technical solutions
- Deep subject matter expertise in relevant system domain products, platforms, processes, and architecture
- Broad knowledge of technology architecture, infrastructure, networking, security, and software principles and models
- Experience working with internal and external vendors
- Proven analytical, problem-solving, and troubleshooting skills
- Knowledge of future technology trends within the area of expertise
- Demonstrated leadership on technical aspects of large-scale projects
- Experience with Waterfall, Agile, and Scrum delivery methodologies
- Experience with ITIL operational models
- Understanding of core IT Service Management functions, including Change Management and Incident Management
- ServiceNow Certified System Administrator (CSA) certification preferred
- Certified Application Developer (CAD) certification preferred
- HRSD Implementation Specialist preferred
- ITSM Implementation Specialist preferred
- Experience with AI capabilities, including Now Assist, preferred
Benefits
Comp & perks- Annual Incentive Program
- Medical/Pharmacy Plan
- Dental
- Vision
- Life Insurance
- Dependent Care Reimbursement Account
- Health Care Reimbursement Account
- Health Savings Account (HSA) (if enrolled in eligible health plan)
- Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
- Transportation Reimbursement Account
- Short-term disability (STD)
- Long-term disability (LTD)
- Employee Assistance Program (EAP)
- Fitness Center Reimbursement (if enrolled in eligible health plan)
- Tuition reimbursement
- Transit programs
- Employee recognition program
- Pension
- 401(k) plan
- Paid time off (PTO)
- Holidays
- Volunteer Paid Time Off (VPTO)
- Parental Leave