WashU IT

Human Resources

• Provide complex HR support for schools, departments, and Senior Business Partners
• Partner with academic and administrative leaders to develop and implement people strategies
• Advise deans, department chairs, and managers on performance management, development, workforce planning, total rewards, organizational design, and engagement
• Anticipate workforce trends and lead initiatives addressing retention, engagement, and evolving skill requirements
• Oversee local implementation of performance management, talent reviews, and succession planning
• Plan and execute organizational changes, including reorganizations, realignments, and reductions in force
• Facilitate communication, adoption, and integration of institutional HR initiatives and strategic projects
• Liaise between assigned schools/departments, the HR Solutions Center, and Centers of Excellence
• Collaborate with Centers of Excellence to tailor and implement HR solutions
• Provide policy, program, and knowledge-base feedback to Centers of Excellence
• Align workforce and budget planning with Finance and administrative business officers
• Connect campus partners with appropriate HR expertise and resources
• Monitor and interpret HR metrics and dashboards
• Analyze HR data and provide actionable insights and recommendations
• Support HR policy, process, compliance, and continuous improvement efforts
• Lead communications and engagement strategies related to HR initiatives and policy updates
• Perform other duties as assigned

Senior HR Business Partner – Human Resources

Physician

• Provide overnight teleradiology coverage for BJC-affiliated hospitals across Illinois
• Work 7 consecutive nights from 11:00 PM–7:00 AM CT, followed by 14 nights off
• Provide work that is a minimum 80% of the radiologist’s subspecialty
• Evaluate, diagnose, and treat patients using evidence-based, compassionate clinical management
• Coordinate with nurses, advanced practitioners, specialists, case managers, and ancillary staff
• Develop and implement effective treatment plans
• Record patient encounters, orders, and follow-up information accurately in EPIC
• Maintain active licensure and privileges
• Comply with WashU Medicine policies and ethical, regulatory, and confidentiality requirements

General & Subspecialty Radiologist

Manager

• Lead the strategy and implementation of professional-credit programs
• Develop and implement strategies aligned with the school’s educational mission
• Gather learning needs, program requirements, timelines, and strategic outcomes from stakeholders
• Collaborate with subject matter experts to develop content and learning experiences across modalities
• Ensure course design and materials meet accessibility standards and best practices
• Address challenges involving course content, assessments, and learning activities
• Assess courses and instructors to ensure quality guidelines and learning outcomes are met
• Administer Canvas LMS subaccounts supporting subject matter experts, staff, and students
• Support Canvas, Panopto, Zoom, and other educational technology tools
• Research and recommend instructional design models and emerging technologies
• Oversee digital-resource training delivery and scalable learning solutions
• Manage Destiny One registration and reporting for professional-credit courses and certificates
• Oversee the learner portal for external registrations, payments, and account management
• Set up course sections, manage enrollments, and coordinate financial revenue distribution
• Generate and analyze reports on enrollment trends, revenue patterns, and program success
• Provide instructor training in platform use and course design
• Design and deliver technology workshops for internal and external audiences
• Develop and maintain training materials and documentation
• Collaborate across units to align strategies and learning initiatives
• Represent the school in university-wide and national discussions on online learning and workforce development
• Partner with IT and external vendors to maintain operational and integrated technology tools
• Perform other duties supporting CAPS leadership, staff, and students

Manager, Professional Credit Programs

Clinical Research

• Assist investigators as coordinator of complex clinical research studies
• Coordinate multiple research studies simultaneously when required
• Act as liaison with the school, sponsoring agency, community, and study participants
• Manage and record all phases of study protocols to ensure compliance
• Assist in developing research project plans and interpreting results
• Collaborate on manuscripts and grant proposals
• Assist with protocol amendments and study design modifications
• Coordinate forms, questionnaires, research techniques, and procedure manuals
• Review journals, abstracts, and scientific literature
• Implement and manage all study/protocol phases
• Establish record-keeping systems and assess participant progress
• Analyze, investigate, and report adverse events
• Determine when to notify physicians, stop participant inclusion, or adjust protocols
• Resolve protocol management issues and recommend corrective action
• Serve as liaison with funding or sponsoring agencies
• Evaluate and interpret clinical data
• Prepare presentations, reports, analyses, recommendations, and conclusions

Clinical Research Coordinator II – Neurology

Accounting Manager

• Provide day-to-day operational accounting support for the Department of Pediatrics research operation
• Review lab requisitions routed for processing
• Enter requisitions into the Marketplace purchasing system and monitor purchasing processes
• Generate purchase orders for equipment and other items
• Contact vendors to adjust, obtain, or process contracts and invoices
• Initiate and review purchasing transactions eligible for blanket order processing
• Process and track blanket-order invoices and maintain activity and balance spreadsheets
• Process travel advances and travel check requests
• Review supporting documentation and submit approval-ready travel expense reports according to university and funding-agency guidelines
• Process internal, external, and inter-departmental invoices
• Obtain approvals, enter accounting codes, and track inter-departmental invoices
• Review reimbursement requests for appropriate university funding allocation and budget coding
• Advise on compliance issues and resolve them before processing
• Ensure transactions include supporting documentation and principal investigator or designee approval
• Monitor account balances and open encumbrances
• Process journals and budget adjustments
• Assist and provide backup support as requested
• Perform other duties as assigned

Accounting Coordinator – Pediatrics Central Administration

• Provide strategic oversight and coordination of WashU IT business operations, including finance, HR, supply chain, process improvement, and general administrative functions
• Partner with WashU IT leadership and central university offices on budget, forecasting, reporting, procurement, workforce, policy, and operational processes
• Own the quarterly IT Balanced Scorecard, operational calendars, training/compliance tracking, leadership reporting, and communications
• Standardize and document administrative workflows through SOPs and improve ServiceNow and Workday workflows
• Manage finance and HR approval processes with the COO and CFO
• Lead process-improvement efforts by mapping workflows and tracking cycle times, error rates, and improvement metrics
• Support benchmarking against peer institutions and frameworks including Gartner, AAMC, and EDUCAUSE
• Manage equipment/software asset inventory and work-location data
• Coordinate logistics for major meetings, engagement events, leadership forums, and disaster recovery/business continuity exercises
• Directly manage the administrative assistant team and coordinate contractor/consultant agreements
• Maintain internal policies and communication channels; serve as escalation point for administrative issues
• Manage IT contract inventory, renewal calendar, vendor performance, software license compliance, true-ups, vendor commitments, and procurement compliance
• Serve as primary IT liaison to Central Finance for finance structure, cost centers, chargebacks, budgeting, capitalization, and system access
• Direct financial functions of WashU IT related to WashU Medicine, including planning, budgeting, accounting, reporting, variance analysis, revenue modeling, cost/project accounting, and auditing
• Review and approve WashU Medicine IT financial transactions

IT Business Manager

Director

• Support development of decision-ready business cases, including opportunity sizing, volume and demand forecasting, pro forma financials, ROI/NPV/payback, and break-even analysis
• Own analytical mechanics of business cases, including baseline construction, driver-based models, scenario and sensitivity testing, and articulation of key assumptions and sources
• Source, validate, and integrate data across WashU enterprise systems, including financial, student, clinical, HR, and external benchmark or market data
• Reconcile data discrepancies before analysis reaches leadership
• Establish and maintain consistent assumption sets, modeling conventions, templates, and documentation standards
• Review and quality-check deliverables for accuracy, methodology, and defensibility
• Partner with academic, clinical, medical school, and administrative leaders to frame decision questions, define options, and identify decision metrics
• Translate technical analysis into concise materials and recommendations for enterprise councils, Cabinet, and Board discussions

Director, Enterprise Decision Support – Executive VC Administrative Offices

Associate

• Obtain insurance information and counsel patients on alternative financial assistance options
• Communicate with physicians and clinical staff regarding urgent or referred patient scheduling requests
• Schedule and register patients by phone or email, including demographic and insurance data collection
• Review and update new-patient schedules
• Call patients with appointment reminders and obtain insurance information and referral forms
• Process internal physician referrals for clinical care
• Explain billing processes to patients and staff
• Answer inquiries from patients and third-party payers
• Assist with basic account maintenance activities
• Assist patients with insurance questions regarding billing
• Send reminder cards and perform other scheduling duties
• Work with Relatient patient reminder system results and contact patients or make scheduling changes
• Make daily edits and temporary changes to provider scheduling templates based on physician input
• Perform other duties as assigned

Billing/Scheduling Associate II – Orthopedic Surgery

Systems Engineer

• Design, implement, and provide engineering support for technology solutions
• Focus on vulnerability remediation for cloud resources, servers, and workstations
• Research and analyze technology, consult vendors, and apply best practices to design technical solutions
• Consult with users to determine hardware, software, or system functional specifications
• Validate, test, and implement new products and services
• Respond to and resolve incidents escalated from operational teams
• Handle performance tuning requests using critical thinking
• Create and maintain design documentation for services, solutions, and interfaces
• Review security alerts in Orca Security and Tenable
• Coordinate with cloud subscription and system owners to remediate vulnerabilities, risky configurations, and other information security issues
• Work with technical staff within WashU IT to align services with university research, teaching, patient care, and administrative objectives
• Perform other duties as assigned

Systems Engineer I – Cloud and Endpoint Security

• Assist investigators with moderately complex clinical research and social science research studies
• Assist with enrollments for Pediatric Hematology/Oncology and vascular anomalies clinical research
• Assist with data collection, management, and analysis
• Support research compliance needs
• Participate in qualitative and quantitative data analysis
• Conduct literature reviews
• Assist with grant and manuscript preparations
• Assist with technical assistance requests
• Support other study activities as needed

Clinical Research Study Assistant II – Pediatrics Hematology, Oncology

Nurse

• Support surgical oncology patients through coordination of care, patient education, and multidisciplinary communication
• Coordinate surgery scheduling and clinical workflows
• Educate patients about what to expect before and after procedures
• Follow up with patients requiring additional support
• Respond to patient questions in the InBasket
• Prepare charts for future appointments
• Coordinate care tasks and maintain communication with the surgical team
• Provide direct patient care, including assessment, planning, implementation, and evaluation
• Complete health histories and physical examinations and convey findings to physicians
• Coordinate patient care and order diagnostic tests
• Convey diagnostic findings to physicians
• Attend inpatient rounds
• Coordinate patient appointments and assist with outside referrals
• Assist physicians with examinations, procedures, and other direct patient care processes
• Perform nursing administrative duties related to environmental safety, infection control, and quality assurance
• Facilitate communication and coordination of care among patients, families, and health team members
• Explain routines and procedures to patients and coordinate patient care information with appropriate sources

RN Clinical Nurse Coordinator – Surgical Oncology

• Serve as support for all HR operations service center inquiries
• Provide oversight, guidance and resolution for operational processes in ServiceNow
• Interface with multiple levels of support to resolve tickets
• Follow documentation and process improvements for functional support, emphasizing customer excellence and process improvement
• Focus on ticket-resolution metrics for ongoing distribution and resolution status
• Perform additional duties as assigned

Service Delivery Coordinator – HR Operations

Project Manager

• Provide project management, facilitation and coordination for activities supporting IT project, program and portfolio management.
• Serve as a liaison to other departments.
• Assist in program development, coordination, and planning with the department.
• Coordinate program implementation and logistics effectively and efficiently.
• Provide ideas for management and operational improvement.
• Serve as a development resource for program planning, implementation, and closeout.
• May oversee program budgets and finances.
• Perform other duties as assigned.

Project Coordinator I – Faculty Practice Plan

• Provide direct patient care, including assessment, planning, implementation, and evaluation
• Convey patient findings and recommendations to providers
• Coordinate patient care and assist providers with entering treatment/therapy plans in EMR
• Order diagnostic testing and convey findings to providers
• Coordinate patient appointments and assist with outside referrals
• Assist providers with examinations, procedures, and other direct patient-care processes
• Perform nursing administrative duties related to environmental safety, infection control, and quality assurance
• Facilitate communication and coordination of care among patients, families, and healthcare team members
• Educate patients and families about medications, procedures, and care continuity, including possible initial chemotherapy teaching
• Onboard new coordinators
• Review EPIC treatment plans for new order sets and clinical trials
• Serve as Epic Trainer
• Perform other duties as assigned
• Travel to various on- and off-campus locations as needed

RN Clinical Nurse Coordinator II – OB/GYN, REI

Billing Specialist

• Perform insurance follow-up billing and collection duties across financial classifications to ensure timely and accurate payment of physician charges
• Review patient accounts for accurate insurance, eligibility, invoice resolution, correspondence, remittances, additional information requests, and appropriate handling
• Use Epic, system tools, and payer websites for claim submission, claim status, attachments, eligibility, and authorization/referral inquiries
• Meet Quality Assurance and meaningful efficiency standards for daily invoice/account work
• Follow departmental best practices for one-touch resolution
• Interact with management and staff to discuss issues
• Perform other duties assigned by the supervisor and/or manager