WashU IT

Billing Specialist

• Perform insurance follow-up billing and collection duties on various financial classifications
• Review patient accounts to verify the accuracy of information
• Utilize Epic and payer websites for claim submission and status inquiries
• Make collection calls to insurance companies and patients
• Contact insurance companies for payment posting
• Support customer service unit with billing and collection questions
• Assist with training new staff
• Meet Quality Assurance standards for working invoices

Insurance Billing/Collection Assistant III – Cardiology

Technical Project Manager

• Provides technical leadership and oversight for the modernization of the Office of Technology Management’s (OTM) intellectual property database and reporting systems.
• Directs the full project lifecycle—from requirements definition to final implementation, ensuring that new systems align with OTM’s strategic goals while being delivered within scope, budget, and schedule.
• Builds consensus across a diverse stakeholder landscape and manages external vendor relationships to navigate complex technical transitions.
• Provides interim administrative support and functional oversight for the OTM Salesforce CRM environment.
• Leverages deep experience and independent judgment to provide structure to technical ambiguity, facilitate project execution across departments, and ensure long-term system continuity and data integrity.

IT Project Manager – Office of Technology Management

Medical Billing and Coding

• Reviews medical record documentation to determine appropriate billing codes
• Reviews the documentation in the record to identify all pertinent facts necessary to select comprehensive diagnoses and procedures
• Codes evaluation and management to appropriate CPT code and diagnosis to appropriate ICD-9 code
• Meets with physicians to review documentation, resolve coding, and secure signatures of unsigned dates of service
• Acts as lead person and assists coders with medical terminology and policy interpretation as required
• Assists with efforts to increase physician awareness of documentation requirements
• Prepares case reports and initiates follow-up for billing process
• Performs other duties as assigned

Certified Coder

Administrative Assistant

• Provides administrative assistance to multiple faculty members
• Maintains faculty calendars, schedules meetings both in person and virtual
• Assists with conference registration, travel arrangements and expense reimbursements according to guidelines
• Maintains physician curriculum vitae and Missouri/Illinois licensure
• Assists with physician re-credentialing of hospital privileges every two years
• Prepares correspondence as needed
• Assists physician in completing forms, scans and faxes documents, prepares copies as needed, maintains files (electronic and hard)
• Responds to EPIC tasks as needed
• Answers phone and greets visitors; responds to inquiries and provides information using established guidelines or refers to appropriate individual
• Receives, sorts and distributes mail
• Performs other duties as assigned

Administrative Assistant I – Otolaryngology

• Reviews medical record documentation to determine appropriate billing codes and necessary documentation
• Codes evaluation and management to appropriate CPT code and codes diagnosis to appropriate ICD-9 code
• Meets with physicians to review documentation and resolve coding issues
• Acts as lead person and assists coders with medical terminology and policy interpretation
• Prepares case reports and initiates follow-up for billing process

Coder Certified – Orthopedic Surgery

Bookkeeper

• Serve as the Accounting Department Representative for operational and support departments.
• Act as purchasing agent for OBS, understanding departmental needs, budget restrictions, and policies.
• Process financial transactions through Workday, including expense reports, purchase orders, and supplier invoices.
• Advise and resolve compliance issues related to financial transactions.
• Manage relationships with vendors and collaborate with departments.
• Conduct audits to ensure compliance with policies and procedures.
• Assist with budget preparation and reporting.

Accounting Assistant III - Olin Business

Accounting Manager

• Performs detailed analysis and prepares reports to support the department.
• Conducts modeling, forecasting, trending, variance analysis, and business case development.
• Provides research and statistical insights, and oversees invoice processing and accounts payable.
• Monitors, analyzes, and reports on financial activity and serves as department liaison to Accounting and Purchasing.
• Consults with department heads on budget performance and reconciliations.
• Prepares analyses to support operational and strategic planning.
• Supervises accounting staff, providing guidance, oversight, and support.

Supervisor, Accounting – Otolaryngology

Manager

• Supports a full range of administrative and human resources functions for the Office of Education
• Assists in defining components of mission-based efforts, including participation in the assessment of required human capital
• Manages the Office of Education's Human Capital Management (HCM) functions
• Oversees payroll, stipend payments, data modifications, reporting, and other HCM-related tasks
• Coordinates recruitment processes with hiring managers
• Enhances efficiency of internal and external HCM processes
• Collaborates with the Director of Finance to conduct cost allocation audits
• Provides leadership to committees and projects related to OE initiatives
• Manages project tasks crucial to success

Manager, Administrative Services – Office of Education

Financial Planning and Analysis

• Develop, analyze, monitor and present budgets and financial reports.
• Prepare and deliver monthly budget analysis reports.
• Analyze income, expenses and investigate issues related to budgets.
• Provide guidance and training to department personnel.
• Work with University Central Finance on financial issues.

Financial Analyst III

• Manages account posting and/or receivable and collection activities of department to maximize income from services rendered.
• Provides reporting on accounts reimbursement and/or A/R activity, income budget forecasting.
• Develops and maintains systems for account management, data entry, collections and general operations of Accounts Receivable (A/R).
• Develops income projections and long-range plans for obtaining them.
• Provides monthly income, cost center and ad hoc reporting to Business Manager.
• Maintains environment and training opportunity compatible with growth and development of staff.
• Oversees office staffing, ensuring appropriate staffing levels.
• Provides managerial guidance to assistant managers to meet monthly/annual goals.
• Maintains and updates master fee schedule.
• Prepares and monitors patient accounts annual income and expense budget under direction of Business Manager.
• Serves as liaison to third-party payers, vendors, medical center personnel, patients and/or their families in problem situations when necessary.
• Assists with the development of A/R charge and collection policies.
• Assists with contract negotiations with third-party payers.
• Assists supervisors in recruiting personnel needed.

Manager, Patient Accounts – Physician Billing Services

Therapist

• Complete insurance verification
• Examination and tracking of insurance authorizations
• Validation of referral record accuracy
• Enter demographic and insurance/referral information into patient medical record
• Perform varied professional services to ensure therapy services are reviewed and completed efficiently
• Ensure maximum reimbursement with all payers by securing necessary authorizations
• Complete insurance verifications and updates in Epic EMR database
• Perform specialized duties with minimal supervision
• Copying and faxing medical records as required
• Contact necessary insurance companies for benefit verification and pre-certification of therapy procedures
• Notify coding staff for missing or inaccurate coded services
• Work with referring physician offices to provide updated orders
• Verify ICD-10 diagnosis application with review of Epic database for follow-up visits
• Collect data for internal/external requests
• Attend applicable meetings and report results
• Maintain open communication with providers and referring physicians
• Maintain log of pre-certifications in process
• Document and notify necessary parties of pre-certification when received
• Review, follow-up, and reconciliation of pre-arrival, patient, and financial work queues

Insurance Billing/Collections Assistant II – Program in Physical Therapy

• Provide leadership, analysis, planning, organization, communication and management necessary to support all aspects of a Shared Infrastructure Functional Area
• Coordinate service delivery for their assigned Shared Infrastructure Functional Area
• Provide Solution Engineering, process analysis, system design, implementation and ongoing support of systems
• Ensure integrity and security of these systems
• Participate in management discussions and planning at the department level to ensure adequate resources are available
• Provide technical and advisory leadership and recruitment and development of professional staff
• Provide disciplined project management methodology including documentation and implementation standards required to meet project milestones
• Oversee validation, testing and implementation of new products and services
• Review documentation related to services, solutions and interfaces

Manager, Shared Infrastructure

• Reviews Pathology reports in Epic Beaker for charges received via various interfaces
• Identifies pertinent facts to assign the most comprehensive diagnosis and procedure codes
• Assigns CPT and ICD-10 codes
• Communicates with physicians to assure documentation supports services performed
• Assists other coders and IBC staff with medical terminology and policy interpretation
• Codes reports for IBC staff to be sent to various payers for reimbursement
• Assists with efforts to increase physician awareness of documentation requirements

Certified Coder – Pathology, Immunology

Human Resources

• Oversees configuration, implementation, and ongoing optimization of Epic Beacon, Epic Research, and Genomics modules
• Leads and mentors a team of Epic analysts
• Partners with oncology, research, pathology, and genomics stakeholders
• Ensures the integration of genomic data and external laboratory interfaces
• Manages project timelines, budgets, and deliverables
• Serves as product manager for Epic Research and Beacon functionalities
• Drives initiatives related to precision medicine and clinical trial management
• Collaborates with data governance and analytics teams
• Maintains expert knowledge of Epic software development lifecycle

Manager, Epic EHR Software Configuration, Beacon/Research

Clinical Research

• Assists in developing plans for research projects and discusses the interpretation of results
• Collaborates in the preparation of manuscripts for publications and preparing grant proposals
• Assists in preparation of amendments to protocols and/or modifications to study design
• Coordinates the development of forms, questionnaires and application of research techniques
• Implements and manages all phases of study/protocol ensuring compliance with guidelines
• Analyzes, investigates and reports adverse events; makes decisions on participant inclusion and protocol adjustments