IT Business Manager

WashU IT

IT Business Manager overseeing finance, procurement, HR, and operations for Washington University’s medical and academic IT organization. Improving workflows, budgets, vendor management, and administrative execution.

Posted 9/3/2026full-timeSaint Louis • Montana • 🇺🇸 United StatesMid-LevelSenior💰 $84,200 - $148,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing business operations, finance, and procurement processes while leading process improvement initiatives. Capable of coordinating across multiple stakeholder groups and ensuring compliance with internal policies and operational standards.

Highest-signal resume keywords

Financial ManagementProcess ImprovementStakeholder EngagementSupervisionOperational Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

BudgetingForecastingProcurementWorkflow MappingCycle Time TrackingError Rate AnalysisSOP DocumentationFinancial ReportingCost AccountingVendor Management

Soft Skills

LeadershipCommunicationCollaborationProblem SolvingTeam Management

Tools & Technologies

ServiceNowWorkday

Industry Keywords

Administrative FunctionsIT Business OperationsBenchmarkingGartnerAAMCEDUCAUSEDisaster RecoveryBusiness ContinuityIT Contract ManagementVendor Performance

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Provide strategic oversight and coordination of WashU IT business operations, including finance, HR, supply chain, process improvement, and general administrative functions
Partner with WashU IT leadership and central university offices on budget, forecasting, reporting, procurement, workforce, policy, and operational processes
Own the quarterly IT Balanced Scorecard, operational calendars, training/compliance tracking, leadership reporting, and communications
Standardize and document administrative workflows through SOPs and improve ServiceNow and Workday workflows
Manage finance and HR approval processes with the COO and CFO
Lead process-improvement efforts by mapping workflows and tracking cycle times, error rates, and improvement metrics
Support benchmarking against peer institutions and frameworks including Gartner, AAMC, and EDUCAUSE
Manage equipment/software asset inventory and work-location data
Coordinate logistics for major meetings, engagement events, leadership forums, and disaster recovery/business continuity exercises
Directly manage the administrative assistant team and coordinate contractor/consultant agreements
Maintain internal policies and communication channels; serve as escalation point for administrative issues
Manage IT contract inventory, renewal calendar, vendor performance, software license compliance, true-ups, vendor commitments, and procurement compliance
Serve as primary IT liaison to Central Finance for finance structure, cost centers, chargebacks, budgeting, capitalization, and system access
Direct financial functions of WashU IT related to WashU Medicine, including planning, budgeting, accounting, reporting, variance analysis, revenue modeling, cost/project accounting, and auditing
Review and approve WashU Medicine IT financial transactions

Requirements

What you’ll need

Master’s degree or combination of education and/or experience may substitute for minimum education
Experience managing business operations, finance, procurement, administrative functions, and process improvement initiatives
Experience working across multiple stakeholder groups and business functions
Financial Management
Supervision
No specific certification/professional license is required
No specific work experience is required for the position
Driver’s license is not required

Benefits

Comp & perks

Up to 22 days of vacation
10 recognized holidays
Sick time
Competitive health insurance packages with priority appointments and lower copays/coinsurance
Free Metro transit U-Pass for eligible employees
Defined contribution 403(b) Retirement Savings Plan with employee and university contributions starting at 7%
Wellness challenges
Annual health screenings
Mental health resources
Mindfulness programs and courses
Employee assistance program (EAP)
Financial resources
Access to dietitians
4 weeks of caregiver leave to bond with your new child
Family care resources for childcare needs
Adult care resources
Tuition coverage for employees and their families, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years