Billing/Scheduling Associate II – Orthopedic Surgery

WashU IT

Billing and scheduling associate supporting orthopedic surgery patients at Washington University in St. Louis.

Posted 9/3/2026full-timeCreve Coeur • Montana • 🇺🇸 United StatesJuniorMid-Level💰 $18 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient scheduling, insurance information acquisition, and financial assistance counseling. Proficient in utilizing billing systems and EHR tools to enhance patient care and administrative efficiency.

Highest-signal resume keywords

Patient SchedulingInsurance Information AcquisitionBilling SystemsEpic EHRCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationInsurance VerificationFinancial Assistance CounselingDemographic Data CollectionAppointment RemindersReferral ProcessingAccount MaintenanceScheduling EditsThird Party ClaimsBilling Processes

Soft Skills

CommunicationInterpersonal SkillsProblem-SolvingAttention to DetailCustomer Support

Tools & Technologies

Microsoft ExcelMicrosoft OfficeMicrosoft WordRelatient Patient Reminder System

Industry Keywords

Medical Office SupportFinancial InformationInsurance

About the role

Key responsibilities & impact

Obtain insurance information and counsel patients on alternative financial assistance options
Communicate with physicians and clinical staff regarding urgent or referred patient scheduling requests
Schedule and register patients by phone or email, including demographic and insurance data collection
Review and update new-patient schedules
Call patients with appointment reminders and obtain insurance information and referral forms
Process internal physician referrals for clinical care
Explain billing processes to patients and staff
Answer inquiries from patients and third-party payers
Assist with basic account maintenance activities
Assist patients with insurance questions regarding billing
Send reminder cards and perform other scheduling duties
Work with Relatient patient reminder system results and contact patients or make scheduling changes
Make daily edits and temporary changes to provider scheduling templates based on physician input
Perform other duties as assigned

Requirements

What you’ll need

High school diploma or equivalent high school certification or combination of education and/or experience
3 years of relevant experience
No specific certification/professional license is required
A driver's license is not required
Ability to obtain insurance information and referral forms
Ability to counsel patients regarding financial assistance and insurance questions
Ability to schedule and register patients by phone or email
Billing Systems
Customer Service
Epic EHR
Financial Information
Insurance
Medical Office Support
Microsoft Excel
Microsoft Office
Microsoft Word
Scheduling
Third Party Claims

Benefits

Comp & perks

Up to 22 days of vacation
10 recognized holidays
Sick time
Competitive health insurance packages with priority appointments and lower copays/coinsurance
Free Metro transit U-Pass for eligible employees
Defined contribution 403(b) Retirement Savings Plan with employee and university contributions starting at 7%
Wellness challenges
Annual health screenings
Mental health resources
Mindfulness programs and courses
Employee assistance program (EAP)
Financial resources
Access to dietitians
4 weeks of caregiver leave to bond with your new child
Family care resources for continued childcare needs
Adult care resources
Tuition coverage for employees and family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years