Vonage

Designer

• Design and build complex, high-impact Virtual Agents using Vonage AI’s no-code Studio
• Lead the solution design for challenging customer use cases across voice and text channels
• Collaborate closely with product, solutions, and customer applications teams to shape intelligent, scalable conversations
• Own the quality and consistency of conversation scripts, ensuring alignment with customer brand voice and business goals
• Lead copywriting efforts for new dialogue flows, adapt existing content (FAQs, SOPs), and oversee content quality standards
• Create and review prototypes, mockups, and conversation flow diagrams to guide internal and client stakeholders
• Partner with engineering and technical teams to define conversation scope, anticipate user behavior, and resolve complex design challenges
• Drive process improvements that increase team efficiency, quality, and predictability of delivery
• Provide feedback, guidance, and mentorship to other Conversation Designers
• Manage multiple complex projects and senior stakeholders while maintaining a strategic, big-picture view

Professional Services Consultant – Conversational Design

SDET

• Design and maintain Python/SIPssert/SIPP-based test frameworks for voice platform validation
• Create CI/CD pipelines with GitHub Actions for continuous testing
• Write automated test suites for SIP protocols, call flows, and carrier integrations
• Develop monitoring automation with AWS and Grafana to catch issues early
• Improve test infrastructure—speed, reliability, and coverage
• Participate in early system design, providing valuable input on early architectural decisions phases
• Own, triage, investigate and help with resolution and validation of production defects or early stage malfunctions during development
• Manually validate complex voice scenarios and call quality
• Run exploratory and chaos testing to find edge cases
• Analyze SIP call flows using Wireshark, VoipMonitor etc
• Perform performance testing under real-world conditions
• Partner with developers on test strategies and code reviews
• Investigate production issues using logs, traces, and packet captures
• Champion quality best practices and shift-left testing
• Document findings and share knowledge with the team

VOIP QA Automation Engineer

Account Executive

• Applies talented sales techniques and strong interpersonal and communication skills to build, maintain and deepen customer relationships across an assigned territory.
• Provides face-to-face customer contact with a focus on understanding and developing creative solutions to business problems.
• Collaboratively partners across Vonage teams to ensure a unified and holistic approach to solution development, implementation and ongoing management.
• Assumes shared-ownership of customer satisfaction, account retention, renewal and revenue growth.
• Represents the entire range of company products and services to assigned customers, working with customers through the entire planning cycle to ensure their needs and expectations are met.

Senior Mid Market Account Executive

• Working collaboratively with our Sales Development team to establish healthy pipeline
• Leverage our tech stack to optimize your efficiency, logging all activities
• Create client demos/presentations, quotes/proposals for an efficient and customer centric experience
• Conduct high-level conversations with C-Level and VP-Level Executives to address business needs
• Employ solution-selling techniques to effectively guide sales process to close
• Utilize Salesforce CRM to provide timely and accurate sales activity tracking and status updates
• Work strategically with management to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions
• Forecast sales activity and revenue achievement while creating satisfied customers
• Resolve client issues in a timely and thorough manner; escalates issues to manager as appropriate
• Keep informed of product line, competition and industry trends that may impact client business activities

Inside Sales Account Executive – SMB

Operations

• Lead and mentor a global voice operations team focused on reliability, performance, and scalability
• Manage daily operations, including incident response and on-call coordination
• Configure, maintain, and troubleshoot SBCs, policy servers, and other voice infrastructure components
• Analyze SIP signaling and call flows to identify issues and implement fixes
• Collaborate with cross-functional partners (Network, Cloud, Security, Engineering) to deliver end-to-end voice solutions
• Partner with vendors like Ribbon for advanced troubleshooting, upgrades, and platform enhancements
• Strengthen our voice systems with automation, monitoring, and proactive performance improvements
• Ensure all systems align with cloud and enterprise security best practices

Manager, Voice Operations – Infrastructure

• Drive opportunities through the entire sales cycle from pipeline generation through to close and post-sales / up-sell. This is a 100% hunter role
• Employ a value & solution oriented sales methodology with a focus on customer engagement, authentication & end-user communication use-cases
• Build upon the growth & adoption of our communication & network APIs in the Mid-Market segment in the AMER region
• Own cross functional opportunity management from Pre-Sales through to working with Customer Success
• Drive a pipeline generation cadence to develop expansion opportunities and land new target accounts
• Lead compelling presentations of Vonage’s CPaaS product and vision to a broad range of audiences from c-level executives to individual contributors leveraging Vonage’s value-based sales methodology
• Provide timely and accurate forecasts and clear visibility on sales and revenue performance by actively handling your pipeline of opportunities on pre-committed revenue deals
• Leverage and coordinate cross-functional internal teams to efficiently navigate complex sales cycles (incl. Sales Development, Pre-Sales, Legal, Engineering, Security, Marketing, Product and Customer Success)

Mid-Market Account Executive, New Business – API/CPaaS

• Develop and drive sales strategies, discuss industry trends with strong focus on new logo opportunity creation and prospecting mindset. This is a 100% hunter role
• Analyze assigned account base to determine focus accounts for prospecting and creation of opportunities
• Create and present sales and revenue forecasts
• Develop and execute business development plans to drive revenue and profits.
• Collaborate across the sales organization to ensure timely and accurate quote provision and order processing.
• Work with engineering and technical teams on project scope, managing and reconciling demands across diverse functional teams to achieve desired results for the benefit of the client.
• Support implementation through ongoing and supportive customer contact, ensuring a smooth transition to customer success management post-implementation.

Enterprise Account Director, New Business – API/CPaaS

ServiceNow

• Drive Servicenow referral business
• Build, nurture, and manage relationships with Servicenow teams and ecosystem partners
• Align Vonage’s sales reps with their Servicenow counterparts to generate pipeline and close opportunities
• Own executive alignment and sales engagement—position Vonage as Servicenow’s top communication partner
• Plan and lead joint field events with Servicenow (both partner-facing and customer-facing)
• Collaborate cross-functionally within Vonage to maintain momentum on partner strategy and joint outcomes
• Coordinate and run interlocks, milestone tracking, and strategy sessions with partners and internal stakeholders
• Drive execution of regional go-to-market strategies with Servicenow and other alliance partners
• Deliver internal training sessions to equip Sales, Product, Services, and Support teams on partner ecosystem updates
• Represent Vonage at industry events, promoting our brand and ecosystem value
• Manage technical and business escalations to maintain partner success and deal velocity
• Execute against established revenue, activity, and relationship goals
• Support ongoing optimization of alliance processes to enhance partner program impact

ServiceNow Alliance Executive

Data Scientist

• Own the customer value narrative: Build and maintain the infrastructure that lets every customer (and our sales team) articulate Verify's ROI in dollars and percentages
• Ship production ML systems: From feature engineering through deployment, monitoring, and iteration
• Create reliable, self-serve data products: Dashboards, APIs, and datasets that scale without manual intervention
• Drive pricing and packaging decisions: Provide the quantitative foundation for how we charge and what we bundle
• Partner across the organization: Work with Product, Engineering, Finance, Sales, and Customer Success to embed data into every decision
• Report to leadership: Own KPI narratives on margin drivers, growth levers, and competitive positioning

Senior Data Scientist

Analyst

• Work with the Sales Teams in building price quotes for customers, including our largest and most strategic accounts
• Analyze deal margins and competitive positioning to ensure we are winning deals and market share without sacrificing long-term financial health.
• Actively collaborate with Operations, Finance, Legal, Product and Pricing teams to optimize the on-boarding experience of customers
• Help drive the adoption of CPQ, the Sales self-service quoting tool in SFDC.
• Transform raw deal data into actionable insights, identifying pricing trends and competitive shifts to influence Vonage’s global pricing strategy.
• Streamline and improve business practices, including tools, templates and processes, to increase the efficiency of the Deal Desk team
• Train and advise Sales and any other stakeholders on pricing, quoting, on-boarding process and commercial best practices
• Define and manage projects to deliver further operational efficiencies and deal velocity.

Deal Desk Analyst

Administrative Assistant

• Provide administrative support for day-to-day activities, including calendar management, meeting coordination, and scheduling support.
• Prioritize incoming requests and help resolve scheduling conflicts in a timely and professional manner.
• Manage travel and travel associated planning and arrangements
• Provide effective support with the preparation, execution and follow-up of meetings
• Plan and organize internal & customer special events
• Coordinate meetings including staff meetings, special events, training, and workshops which includes creating the agenda, making travel arrangements, preparing, and disseminating meeting materials and information
• Support daily operations with use of administrative tools & other general tools.
• Drive improvement and implementation of administrative processes and routines
• Partner, network, and communicate effectively with other assistants within and outside the organization

Human Resources

• Provide executive leadership across the full HR Operations portfolio, including Compliance & Process, Employee Lifecycle, and Total Rewards, while setting the strategic direction for global service delivery
• Develop and execute total rewards philosophy and strategy aligned with business objectives and market competitiveness, including annual compensation cycles (salary review, merit, bonus, equity grants, and Key Contributor Awards)
• Ensure pay equity and compliance with pay transparency requirements (US state laws and EU Pay Transparency Directive), and partner with HR Business Partners on compensation cycles, promotions, and total rewards communication
• Own the strategy and governance for all global employee lifecycle processes — onboarding, offboarding, probation, background checks, and employment documentation — driving standardisation and local adaptation
• Lead HR systems integration, optimisation, and modernisation, including integration with Ericsson's technology stack (SuccessFactors, Degreed), and drive adoption of self-service tools among employees and managers
• Drive global standardisation, audit integrity, and remediation across all compliance areas, ensuring adherence to country-specific labour laws, data management standards, and regulatory requirements
• Own and continuously improve Vonage's tiered HR service delivery model, clarifying escalation pathways, knowledge management, and channel strategy
• Lead and develop a global team across regions, fostering a culture of operational excellence, accountability, and data-driven decision-making
• Partner with HR Business Partners, Finance, Legal, IT, and Ericsson Global People Services teams to ensure cross-functional alignment

Vice President – Total Rewards and HR Operations

• Provide executive leadership across the full HR Operations portfolio, including Compliance & Process, Employee Lifecycle, and Total Rewards, while setting the strategic direction for global service delivery
• Develop and execute total rewards philosophy and strategy aligned with business objectives and market competitiveness, including annual compensation cycles (salary review, merit, bonus, equity grants, and Key Contributor Awards)
• Ensure pay equity and compliance with pay transparency requirements (US state laws and EU Pay Transparency Directive), and partner with HR Business Partners on compensation cycles, promotions, and total rewards communication
• Own the strategy and governance for all global employee lifecycle processes — onboarding, offboarding, probation, background checks, and employment documentation — driving standardisation and local adaptation
• Lead HR systems integration, optimisation, and modernisation, including integration with Ericsson's technology stack (SuccessFactors, Degreed), and drive adoption of self-service tools among employees and managers
• Drive global standardisation, audit integrity, and remediation across all compliance areas, ensuring adherence to country-specific labour laws, data management standards, and regulatory requirements
• Own and continuously improve Vonage's tiered HR service delivery model, clarifying escalation pathways, knowledge management, and channel strategy
• Lead and develop a global team across regions, fostering a culture of operational excellence, accountability, and data-driven decision-making
• Partner with HR Business Partners, Finance, Legal, IT, and Ericsson Global People Services teams to ensure cross-functional alignment and integration

Vice President, Total Rewards, HR Operations

Content Writer

• Own the development of high-impact, long-form thought leadership content across formats including white papers, research reports, executive bylines, contributed articles, deep-dive guides, and point-of-view essays
• Independently conduct research to surface cutting-edge topics, emerging trends, and market shifts — synthesizing industry data, analyst reports, and primary sources into compelling, original narratives
• Keep a pulse on competitor and market trends to identify content whitespace and ensure Vonage's thought leadership is genuinely differentiated
• Develop and maintain a deep understanding of how mobile network evolution — including 5G, network APIs, AI, and cloud-native infrastructure — is reshaping enterprise tech stacks, digital services, and business operations — and translate that understanding into content that resonates with senior decision-makers across both enterprise and service operator/CSP audiences
• Write for distinct audiences — with a particular focus on C-Suite enterprise readers (Chief Executive Officers, Chief Information Officers, Chief Digital Officers) and senior operator/CSP stakeholders including those responsible for network strategy, product development, and enterprise services
• Partner closely across Marketing and subject matter experts to ensure content reflects Vonage's most current positioning and strategic narrative
• Bring a journalist's instinct to every assignment — pursuing original angles, conducting interviews and background research, and building arguments grounded in evidence
• Contribute to Vonage's overall content strategy by identifying new thought leadership opportunities and advocating for the ideas, formats, and publishing channels that will drive the greatest impact

Senior Mobile Networks Writer

• Own the development of high-impact, long-form thought leadership content across multiple formats including white papers, research reports, executive bylines, contributed articles, deep-dive guides, and point-of-view essays
• Independently conduct research to surface cutting-edge topics, emerging trends, and market shifts — synthesizing industry data, analyst reports, and primary sources into compelling, original narratives
• Keep a pulse on competitor activity and market trends to identify content whitespace and ensure Vonage's thought leadership is genuinely differentiated
• Develop and maintain a deep understanding of how AI is reshaping enterprise communications, customer experience, and business operations — and translate that understanding into content that resonates with senior decision-makers
• Write for distinct enterprise audiences — with a particular focus on C-Suite readers including Chief Executive Officers, Chief Information Officers, Chief Digital Officers, and other executive stakeholders
• Partner closely with subject matter experts to ensure content reflects Vonage's most current positioning and strategic narrative
• Bring a journalist's instinct to every assignment — pursuing original angles, conducting interviews and background research, and building arguments grounded in evidence
• Contribute to Vonage's overall content strategy by identifying new thought leadership opportunities and advocating for the ideas, formats, and publishing channels that will drive the greatest impact