Vonage

Pricing Analyst

• Take ownership of the Default Pricing and Pre-approved Pricing frameworks
• Provide analysis around trends in customer requests and pricing. Take action on trends revealed, driving changes in pricing and costs
• Streamline and improve business practices, including tools, templates and processes, to increase the efficiency of the Deal Desk & Pricing team
• Collaborate with Sales and Product teams to improve product performance and operational efficiency
• Define and manage projects to deliver further operational efficiencies
• Support the Product team to define, develop and implement the Pricing Strategy of new products.

Commercial Pricing Analyst

Human Resources

• Work with HR and business leadership in a global organization to establish functional strategic direction.
• Work with senior leadership to identify and develop strategically focused HR objectives and priorities.
• Engage with HR leaders and teams to ensure programs, initiatives and processes are well-integrated.
• Participate as a key contributor / influencer in HR program development.
• Support the development, engagement and retention of our critical and emerging talent.
• Work with HR Centers of Excellence to determine effective functional reward strategies.
• Partner with Talent Acquisition on workforce planning to ensure attraction of key talent.
• Coach leaders and employees towards high performance.
• Act as a change agent to support leaders in advancing corporate and functional culture.
• Participate in developing functional goals, objectives and people-related management systems.
• Participate and provide advice in annual compensation programs.
• Analyze trends and metrics to support the development of innovative people solutions.

HR Business Partner

Manager

• Drive Vonage's channel business for the region.
• Actively develop and nurture relationships with distributors and channel partners.
• Align Vonage's sales team with their referral partners on pipeline development and active opportunities.
• Own and execute field events with the partner community including partner facing and customer facing events.
• Nurture and maintain strong positive working relationships cross-functionally within Vonage and with partner account teams and senior-level executives.
• Establish regular interlocks across internal and partner resources on alliance strategy, milestones and projected results.
• Drive Vonage's channel partner go-to-market strategies within region.
• Develop and deliver training / education for Sales, Product, Professional Services, Customer Support and other departments on Salesforce and the Salesforce ecosystem.
• Promote the Vonage brand and partnership value with customers, with industry contacts and at relevant industry events.
• Manage business and technical escalations and communicate with stakeholders to maintain momentum and ensure success.
• Execute against established relationship / sales / revenue goals.
• Recommend and support implementation of recommendations to streamline, enhance and make Channel Partnership Management more efficient and effective.

Regional Channel Manager, SMB East

Strategy

• Quarterback high-priority, high-impact marketing initiatives to ensure quality and timely execution and business impact.
• Develop high-impact, executive-level content, for internal stakeholders and external audiences - including presentations, speeches, and more.
• Manage and grow executive social media presence through strategic planning, compelling content, and engagement.
• Sourcing and/or identifying key quantitative and qualitative data and provide a synthesized analysis
• As a Subject Matter Expert, partner with the marketing leadership team and cross-functionally to assess complex challenges and provide clear outputs that balance strategic objectives, marketing criteria, and operational considerations.

Senior Strategic Initiatives Manager

Full-stack Engineer

• Join our Connectors Engineering team and help enhance Vonage Connectors Collection.
• Contribute to both new feature development and production improvements, with a strong focus on quality, fault tolerance, and performance.
• Gain hands-on experience with real-time communications and event-driven systems.
• Develop both frontend and backend solutions.
• Take part in enhancing our range of connectors and services.
• Collaborate with the other team members, product manager and other teams to deliver world-class products across multiple platforms.

Full Stack Software Engineer

• Lead end-to-end project and change management for HR system transformations, including HRIS migrations (SuccessFactors), automation initiatives, and self-service enablement
• Support Vonage's culture transformation roadmap by partnering with Culture Champions, HRBPs, and cross-functional stakeholders to embed culture behaviors into HR processes
• Design and deliver multi-modal training programs, manager toolkits, and support structures (workshops, office hours, guides, videos) tailored to diverse user groups
• Develop and execute comprehensive communication strategies that create compelling change narratives connecting transformation to business outcomes and employee experience
• Conduct change impact assessments, facilitate pilot programs, and implement tiered rollouts to minimize change fatigue and maximize adoption
• Define and track success metrics (adoption rates, sentiment, business impact) and provide data-driven insights to leadership on transformation progress
• Lead change management for the integration of AI-powered HR solutions (e.g., predictive analytics, intelligent automation) into the employee experience
• Serve as trusted advisor to HR Leadership on change management best practices, facilitating stakeholder alignment and decision-making

Project & Change Manager – HR Systems, Culture Transformation

Support Engineer

• Supporting Existing Customers
• Review and catalog the network(s) for clients and confirm they are VoIP equipped
• Ensure phone and feature setups are working properly
• Provide recommendations on future enhancements
• VIP Customer Escalations
• Assist the Retention Team in resolving escalated customer problems
• Provide high-level support as a contributor to Partner Support
• Ability to balance inbound calls and emails, as well as assisting the Partner Support Team in a scheduled environment
• Handle escalated issues sent to you by management and executive leadership
• Provide customer-focused support using clear and descriptive methods
• Manage and complete projects on time
• Work within multiple scheduling and ticketing programs
• Coordinate with various departments to provide internal education and assistance
• Advise customer on network topology and configuration
• Determine the source of customer issues (hardware, software, user access, other)
• Document resolutions for future reference

Partner Support Technician

• Join the Connectors Engineering team and help enhance Vonage Connectors Collection.
• Contribute to both new feature development and production improvements.
• Focus on quality, fault tolerance, and performance.
• Gain hands-on experience with real-time communications and event-driven systems.
• Develop both frontend and backend solutions.
• Enhance a range of connectors and services.
• Collaborate with team members and product manager to deliver world-class products across multiple platforms.

Solutions Engineer

• Act as the technical authority for overlay-led opportunities from qualification through close.
• Lead customer discussion to understand challenges and problems, solution discovery, architecture definition, and technical validation for complex deals.
• Ensure proposed solutions align with product roadmap, reference architectures, and scalability principles.
• Gather and translate customer business requirements into clear, executable solution designs.
• Partner tightly with Sales Overlay Leads to support solution-led selling and value articulation.
• Participate in customer workshops, technical deep dives, and executive briefings.
• Help frame technical capabilities into business outcomes, ROI, and differentiation narratives.
• Support pricing, packaging, and scope definition by ensuring solution feasibility and margin discipline.
• Define and maintain reference architectures, solution patterns, and deployment blueprints for priority use cases and verticals.
• Identify opportunities to productize or templatize custom solutions to drive repeatable revenue.
• Reduce bespoke implementations by promoting modular, platform-based designs.
• Identify technical, operational, and integration risks early in the sales cycle.
• Partner with Product, Engineering, and Customer Success to validate feasibility, dependencies, and delivery timelines.
• Ensure handoff readiness from sales to delivery, including documentation, assumptions, and success criteria.
• Act as the technical bridge between Sales, Product, Engineering, Security, Legal, and Operations.
• Provide structured feedback from the field into product roadmap, feature gaps, and integration priorities.
• Support internal enablement through training, playbooks, and solution walkthroughs.

Strategic Solution Architect – Network Powered Solution

Engineering Manager

• Build systems to add features across our messaging platform, which runs on Kubernetes and Nomad in AWS.
• Provide direction to a team of software engineers, creating scalable microservices that will help support our impressive growth.
• Work with product managers and customers to understand use cases and business requirements.
• Lead team members in the planning and delivery of product / solution releases.
• Assign, manage and perform project work, including scope, schedule, resource allocation and cost estimation.
• Ensure delivery of secure, high quality, well-tested and scalable software to meet customer and business requirements.
• Assist with maintenance and prioritization of the product development backlog.
• Ensure team activities align with and support broader organizational goals and objectives.

Product Manager

• (Primary) Own SDK strategy and roadmap for Verify. Lead mobile app definition and delivery to support verification services.
• (Secondary) Drive roadmap for Silent Auth, SMS, Voice, WhatsApp, RCS, Email OTP, and carrier APIs. Partner with engineering to enhance APIs for evolving security and operator integration.
• Gather requirements, conduct user research, and analyze CIAM and carrier identity trends. Identify opportunities in AI‑powered fraud prevention.
• Work with developer experience, UX/UI, engineering, security, compliance, and carrier relations to ensure standards, usability, and operator partnerships.
• Monitor CPaaS/IAM landscape, AI/ML applications, and regulatory changes. Contribute to product positioning and messaging.

Senior Product Manager – Verify

• Communicate clearly and professionally with customers and teammates via phone and email in a high-volume call center environment
• Meet performance metrics while handling inbound/outbound calls and ensuring customer satisfaction
• Accurately document customer issues, troubleshooting updates, resolutions, and follow-ups to meet Vonage SLOs
• Process Move/Add/Change/Delete (MACD) requests and other billable changes efficiently
• Configure customer call flows as requested and ensure proper documentation within cases
• Escalate large-scale service impairments to leadership as needed based on customer impact
• Adhere to all Vonage call center procedures, internal knowledge base (IKB) processes, and handle a variety of technical issues across multiple platforms and services

Technical Support Agent

Customer Support

• Logging, prioritisation and escalation of support issues and requests
• Develop and maintain good working relationships with clients to promote a high level of customer service
• Resolution of 1st line support issues and requests via telephone and remote support
• Analysis of Network trace information
• Manage individual workstreams using Salesforce (CRM)
• Shift model of work

Customer Support Specialist

Sales

• New Logo Acquisition & Pipeline Generation: Proactively source and qualify a robust pipeline of new business opportunities through cold-calling, networking, industry events, social selling, and leveraging existing professional networks.
• Executive Engagement: Establish and cultivate relationships with C-level and senior decision-makers (IT, Product, Digital Transformation) within target enterprise organizations to understand their complex business challenges.
• Complex Solution Selling: Articulate the nuanced value proposition of our CPaaS/SaaS solutions, demonstrating a deep understanding of how our technology integrates into and addresses complex, multi-faceted enterprise communication or business workflows.
• Deal Ownership & Negotiation: Lead the entire new logo sales cycle, including detailed discovery, tailored solution presentation, negotiation, and contract closure, consistently meeting or exceeding quarterly and annual revenue quotas.
• Strategic Go-to-Market: Collaborate closely with Marketing to refine account-based strategies and with Product Management to provide critical market feedback on competitor activity, product needs, and pricing to better position the company for wins.
• Forecasting and Reporting: Maintain impeccable pipeline hygiene, accurate forecasting, and detailed reporting within the CRM (e.g., Salesforce) for all new business activities.

Commercial Pricing Analyst

HR Business Partner

Regional Channel Manager, SMB East

Senior Strategic Initiatives Manager

Full Stack Software Engineer

Project & Change Manager – HR Systems, Culture Transformation

Partner Support Technician

Full Stack Software Engineer

Strategic Solution Architect – Network Powered Solution

Engineering Manager

Senior Product Manager – Verify

Pricing Analyst

Technical Support Agent

Customer Support Specialist

Director of Sales, New Business