Senior Software Engineer – Contact Centre Platform, CCaaS

Vonage

Senior Software Engineer developing critical services for cloud contact center platform. Leading architectural decisions and mentoring engineering team in a dynamic environment.

Posted 7/3/2026full-timeRemote • 🇬🇧 United KingdomSeniorWebsite

Tech Stack

Tools & technologies

AWSCloudDistributed SystemsJavaScriptKafkaMySQL.NETRedisTerraformTypeScript

About the role

Key responsibilities & impact

Lead multiple initiatives end-to-end - from early refinement through to production deployment - owning reliability, performance, and long-term maintainability
Contribute to architectural decisions that shape the future of the platform, representing the team in cross-team design discussions and architecture forums
Drive technical excellence: set the standard for code quality, test coverage, and engineering best practices across the team
Actively care about the product and its users - contributing to improvement beyond code implementation
Collaborate cross-functionally with Product, UX, and other engineering teams, representing the team's technical perspective and influencing delivery outcomes
Be a key player in the team's strategy, with significant influence on project outcomes and the team's ability to move fast and deliver value
Mentor and coach less experienced engineers through pairing, code reviews, and knowledge-sharing sessions
Contribute to the team's engineering culture - participating in working groups, hackathons, and community initiatives across the wider VCC engineering organization.

Requirements

What you’ll need

5+ years of relevant software development experience, with a track record of leading projects and delivering complex solutions independently
Strong proficiency in TypeScript/JavaScript and modern front-end frameworks
Solid experience with C# and back-end service development on .NET Core
Familiarity with cloud technologies (AWS) and distributed systems, including messaging mechanisms (Kafka / SNS / SQS)
Understanding of data management and caching layers (Redis, Aurora / MySQL, Parameter Store)
Excellent communication skills - written, verbal, and listening - to collaborate effectively with both technical and non-technical stakeholders
A degree in Computer Science, Electrical Engineering, or a related field - or equivalent practical experience
Hands-on experience with end-to-end and UI test automation frameworks (e.g. Playwright) is a plus
Experience with CI/CD pipelines and infrastructure-as-code tools (e.g. Terraform, GitHub Actions) is a plus
Ability to responsibly utilize AI tools to enhance development productivity and quality.

Benefits

Comp & perks

Legal & General Pension
Life Assurance
Income Protection
Private Medical & Dental Insurance
Eligible for Free Eye Tests
Shopping Discounts
Optum Employee Assistance Programme
Unlimited Discretionary Time Off
Three Paid Volunteer Days a Year
Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process.

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Hard Skills & Tools

TypeScriptJavaScriptC#.NET CoreAWSKafkaSNSSQSRedisMySQL

Soft Skills

Excellent Communication SkillsMentoringCollaboration