Vonage

Sales

• New Logo Acquisition & Pipeline Generation: Proactively source and qualify a robust pipeline of new business opportunities through cold-calling, networking, industry events, social selling, and leveraging existing professional networks.
• Executive Engagement: Establish and cultivate relationships with C-level and senior decision-makers (IT, Product, Digital Transformation) within target enterprise organizations to understand their complex business challenges.
• Complex Solution Selling: Articulate the nuanced value proposition of our CPaaS/SaaS solutions, demonstrating a deep understanding of how our technology integrates into and addresses complex, multi-faceted enterprise communication or business workflows.
• Deal Ownership & Negotiation: Lead the entire new logo sales cycle, including detailed discovery, tailored solution presentation, negotiation, and contract closure, consistently meeting or exceeding quarterly and annual revenue quotas.
• Strategic Go-to-Market: Collaborate closely with Marketing to refine account-based strategies and with Product Management to provide critical market feedback on competitor activity, product needs, and pricing to better position the company for wins.
• Forecasting and Reporting: Maintain impeccable pipeline hygiene, accurate forecasting, and detailed reporting within the CRM (e.g., Salesforce) for all new business activities.

Director of Sales, New Business

Sales Operations Manager

• Provide training support for Sales, Customer Success, Channel, Alliances, and Sales Development teams
• Facilitate instructor-led, virtual, and hybrid training sessions for new hires and tenured employees
• Create and maintain training schedules for onboarding, product releases and launches, and ongoing enablement
• Conduct needs assessments to identify skill gaps and recommend and build appropriate training solutions
• Design and develop blended learning programs, including instructor-led training (ILT), virtual instructor-led training (VILT), self-guided eLearning and microlearning
• Develop consistent and scalable training for new hires, experienced sellers, and partner audiences
• Prepare and distribute training materials such as presentations, job aids, exercises, and assessments
• Leverage AI tools and effective prompting techniques to accelerate content creation, personalize learning, and support rapid iteration of enablement assets
• Partner with Sales, Product, Marketing, and Operations to align training with business priorities
• Evaluate training effectiveness using learner feedback, performance data, and adoption metrics
• Use AI-assisted insights and analytics to continuously improve training content and delivery
• Represent Sales Enablement with internal stakeholders, partners, and cross-functional teams
• Support continuous improvement of enablement processes, tools, and best practices.
• Comfortable learning and teaching systems, such as Salesforce, Gong.io, Success 360
• Drive Salesforce hygiene & workflow adoption
• Build Gong scorecards & coaching frameworks
• Optimize Sales Navigator usage
• Support Success 360 / CS tools
• Translate tech into behavior change
• Work as a fully competent, collaborative member of the Sales Enablement team
• Define expected outcomes for training initiatives and track their impact on learner performance and adoption.

Sales Enablement Manager – Corporate Trainer

Backend Engineer

• Design and develop a wide-range of distributed, robust real-time and high-volume production applications for our Voice API platform, and develop prototypes.
• Choose the appropriate technologies based on the product needs.
• Develop and support software using best practices including aspects of documentation, testing, deployment and operations.
• Apply innovative thinking to all functions of development.
• Able to complete individual tasks end-to-end independently, while also working with a larger team to accomplish bigger objectives.

Senior Go Engineer

Designer

• Design and build consumer-facing Virtual Agents using Vonage AI’s no-code Studio
• Solve customer communication challenges using voice and text-based conversational interfaces
• Collaborate with product, solutions, and customer applications teams to ensure conversations are intelligent and intuitive
• Write and refine conversation scripts that reflect each customer’s brand voice and tone
• Lead copywriting for new dialogue, adapt existing content (FAQs, SOPs), and contribute to content library management
• Develop prototypes, mockups, conversation flows, and other design artifacts to communicate ideas clearly
• Work closely with engineering and technical partners to assess use cases, contexts, and user intents
• Manage multiple projects and stakeholders simultaneously, while thinking critically about design quality and user experience.

Customer & Tech Trainer – Conversational Design

Product Adoption Specialist

• Analyze existing business workflows for inefficiencies and deploy AI-driven automation solutions
• Build functional AI-powered solutions using low-code/no-code tools
• Lead the end-to-end deployment of AI platforms
• Drive user engagement by developing adoption strategies
• Partner with stakeholders to identify high-ROI use cases and establish KPI frameworks
• Ensure AI deployments adhere to data governance and compliance requirements
• Collaborate with Data, ML, Analytics, and Engineering teams

AI Technology Adoption Specialist – Glean, Enterprise AI

SDET

• Design, develop, and maintain scalable automated test frameworks using Python and TypeScript (Playwright)
• Build and execute end-to-end, API, integration, and regression test suites
• Lead performance, load, stress, scalability testing, and chaos engineering across high-availability telecom platforms
• Validate real-time communication systems and event-driven architectures
• Test and verify cloud-native applications deployed within AWS environments
• Ensure systems meet performance, resilience, scalability, and availability standards
• Integrate automated testing into CI/CD pipelines to enable continuous delivery
• Collaborate with Engineering, DevOps, and Product teams within Agile ceremonies
• Identify performance bottlenecks, architectural risks, and quality gaps early
• Contribute to the continuous improvement of QA processes and engineering standards

Lead SDET – Telecom Performance, Scalability

Account Executive

• Working collaboratively with our Sales Development team to establish healthy pipeline
• Leverage our tech stack to optimize your efficiency, logging all activities
• Create client demos/presentations, quotes/proposals for an efficient and customer centric experience
• Conduct high-level conversations with C-Level and VP -Level Executives to address business needs
• Employ solution-selling techniques to effectively guide sales process to close
• Utilize Salesforce CRM to provide timely and accurate sales activity tracking and status updates
• Work strategically with management to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions
• Forecast sales activity and revenue achievement while creating satisfied customers
• Resolve client issues in a timely and thorough manner; escalates issues to manager as appropriate
• Keep informed of product line, competition and industry trends that may impact client business activities

Inside Sales Account Executive, SMB Central

• Own a dedicated overlay revenue quota aligned to strategic BU targets.
• Drive incremental pipeline creation, deal progression, and close velocity through joint selling with core sales teams.
• Identify, qualify, and prioritize high-value use cases and lighthouse customers aligned to BU strategy.
• Lead commercial strategy for complex, multi-stakeholder deals, including pricing, packaging, and value articulation.
• Partner with core Account Executives, Regional Sales Leaders, and Channel teams to embed BU solutions into active sales motions.
• Act as the subject-matter expert for the NWPS solutions, differentiation, and business outcomes.
• Coach and enable sales teams on use-case selling, ROI narratives, and customer value propositions.
• Ensure consistent positioning and messaging across regions and verticals.
• Translate BU strategy into field-executable GTM motions, including vertical plays, bundles, and offers.
• Provide direct feedback to Product and GTM teams on customer requirements, objections, and competitive dynamics.
• Support development of sales assets, playbooks, and reference architectures to drive repeatability.
• Maintain accurate pipeline visibility and forecasting for overlay-owned opportunities.
• Track leading indicators such as pipeline coverage, conversion rates, deal cycle time, and attach rates.
• Ensure deals meet margin, scalability, and strategic fit criteria.
• Serve as the primary commercial interface between Sales, Product, Engineering, Marketing, and Customer Success for BU opportunities.
• Support executive-level customer engagements, workshops, and strategic reviews.
• Champion a culture of collaboration, accountability, and outcome-driven execution.

Strategic Sales Manager – Network API

Full-stack Engineer

• Lead and mentor a global voice operations team focused on reliability, performance, and scalability.
• Manage daily operations, including incident response and on-call coordination.
• Configure, maintain, and troubleshoot SBCs, policy servers, and other voice infrastructure components.
• Analyze SIP signaling and call flows to identify issues and implement fixes.
• Collaborate with cross-functional partners (Network, Cloud, Security, Engineering) to deliver end-to-end voice solutions.
• Partner with vendors like Ribbon for advanced troubleshooting, upgrades, and platform enhancements.
• Strengthen our voice systems with automation, monitoring, and proactive performance improvements.
• Ensure all systems align with cloud and enterprise security best practices.

Engineering Team Lead – Core Voice Platform

• Build systems to add features across our Network API Platform
• Create scalable microservices that will help support our impressive growth
• Write efficient and scalable code, in well-tested systems
• Develop on a public cloud infrastructure

Software Engineer – Java, Kotlin

Software Engineer

• Drive opportunities through the entire sales cycle from pipeline generation through to close and post-sales / up-sell
• Employ a value & solution oriented sales methodology with a focus on customer engagement, authentication & end-user communication use-cases
• Build upon the growth & adoption of our communication & network APIs in the Mid-Market segment in the AMER region
• Own cross functional opportunity management from Pre-Sales through to working with Customer Success
• Drive a pipeline generation cadence to develop expansion opportunities and land new target accounts
• Lead compelling presentations of Vonage’s CPaaS product and vision to a broad range of audiences from c-level executives to individual contributors leveraging Vonage’s value-based sales methodology
• Provide timely and accurate forecasts and clear visibility on sales and revenue performance by actively handling your pipeline of opportunities on pre-committed revenue deals
• Leverage and coordinate cross-functional internal teams to efficiently navigate complex sales cycles (incl. Sales Development, Pre-Sales, Legal, Engineering, Security, Marketing, Product and Customer Success)

Mid-Market Account Executive – API/CPaaS

Engineering Manager

• Lead one of our engineering tribes, comprising multiple squads.
• Provide technical and people leadership across the full development lifecycle.
• Ensure the consistent delivery of high-quality products and services.
• Act as a trusted advisor to the Director of Engineering.
• Contribute to and help drive the ongoing transformation of the org.
• Manage and optimize our data and billing pipelines.

Senior Engineering Manager

Consultant

• Lead end-to-end transformation initiatives - from discovery and business case development through implementation, change management, and benefits realization across people, process, systems, product, and cost-focused programs.
• Apply strong commercial judgment and financial acumen to shape, assess, and evolve business cases, ensuring every initiative delivers tangible value and aligns with enterprise priorities.
• Collaborate cross-functionally with Product, Finance, Technology, Operations, and GTM teams to align initiatives with strategic objectives and remove delivery barriers.
• Drive business performance by redesigning processes, embedding best practices, and enabling scalable, data-driven decision making.
• Develop, coach, and hire top-tier talent - building transformation capability across the organization and fostering a culture of high standards, accountability, and continuous improvement.
• Champion excellence and raise the bar in delivery quality, analytical rigor, and execution discipline, ensuring initiatives set a new standard for impact and pace.
• Execute robust change management and communication strategies to drive adoption, sustain new ways of working, and ensure lasting behavioral change.
• Measure what matters - track benefits realization, monitor KPIs, and report results to senior stakeholders with transparency and precision.
• Identify and manage risks and interdependencies, anticipating challenges early and problem-solving to maintain momentum and delivery confidence.
• Stay ahead of the curve by leveraging market insights, emerging technologies, and transformation best practices to shape future waves of change.

Business Transformation Consultant

Manager

• Liaise between partners, customers and cross-functional internal teams to ensure timely and successful delivery of Vonage solutions according to customer need
• Drive and manage successful sales / channel marketing campaigns and events
• Set up and deliver product and/or service presentations and other actions to increase sales effectiveness
• Cross-sell and up-sell based on understanding of customer and business need
• Develop new channels beyond their immediate goals and open opportunities for Vonage and the Contact Center and Unified Communications space overall
• Assist with and facilitate closing opportunities, sales training, field sales support and post-sale customer follow-up
• Drive activity to enlist new agent partners for Vonage (i.e. value-added resellers, MSPs, telco agents) through cold calling, networking, referrals and telemarketing
• Own the indirect sales process from beginning of relationship through install
• Assist current partners with revenue generating activities, including webinars, conference calls and lunch-and-learns. Recruit new partners in your market through various sales activities, events, webinars, etc.
• Handle move, add, change and disconnect service requests; address issues escalated from fellow team members
• Apply established metrics and dashboards to report on the effectiveness of channel marketing / sales executions, new product introductions and performance
• Develop progress and communications project status reports for management
• Track daily activity and monthly results, meeting assigned minimum sales quotas
• May provide informal support to less experienced team members