Vonage

Solutions Engineer

• Act as the technical authority for overlay-led opportunities from qualification through close.
• Lead customer discussion to understand challenges and problems, solution discovery, architecture definition, and technical validation for complex deals.
• Ensure proposed solutions align with product roadmap, reference architectures, and scalability principles.
• Gather and translate customer business requirements into clear, executable solution designs.
• Partner tightly with Sales Overlay Leads to support solution-led selling and value articulation.
• Participate in customer workshops, technical deep dives, and executive briefings.
• Help frame technical capabilities into business outcomes, ROI, and differentiation narratives.
• Support pricing, packaging, and scope definition by ensuring solution feasibility and margin discipline.
• Define and maintain reference architectures, solution patterns, and deployment blueprints for priority use cases and verticals.
• Identify opportunities to productize or templatize custom solutions to drive repeatable revenue.
• Reduce bespoke implementations by promoting modular, platform-based designs.
• Identify technical, operational, and integration risks early in the sales cycle.
• Partner with Product, Engineering, and Customer Success to validate feasibility, dependencies, and delivery timelines.
• Ensure handoff readiness from sales to delivery, including documentation, assumptions, and success criteria.
• Act as the technical bridge between Sales, Product, Engineering, Security, Legal, and Operations.
• Provide structured feedback from the field into product roadmap, feature gaps, and integration priorities.
• Support internal enablement through training, playbooks, and solution walkthroughs.

Strategic Solution Architect – Network Powered Solution

Engineering Manager

• Build systems to add features across our messaging platform, which runs on Kubernetes and Nomad in AWS.
• Provide direction to a team of software engineers, creating scalable microservices that will help support our impressive growth.
• Work with product managers and customers to understand use cases and business requirements.
• Lead team members in the planning and delivery of product / solution releases.
• Assign, manage and perform project work, including scope, schedule, resource allocation and cost estimation.
• Ensure delivery of secure, high quality, well-tested and scalable software to meet customer and business requirements.
• Assist with maintenance and prioritization of the product development backlog.
• Ensure team activities align with and support broader organizational goals and objectives.

Product Manager

• (Primary) Own SDK strategy and roadmap for Verify. Lead mobile app definition and delivery to support verification services.
• (Secondary) Drive roadmap for Silent Auth, SMS, Voice, WhatsApp, RCS, Email OTP, and carrier APIs. Partner with engineering to enhance APIs for evolving security and operator integration.
• Gather requirements, conduct user research, and analyze CIAM and carrier identity trends. Identify opportunities in AI‑powered fraud prevention.
• Work with developer experience, UX/UI, engineering, security, compliance, and carrier relations to ensure standards, usability, and operator partnerships.
• Monitor CPaaS/IAM landscape, AI/ML applications, and regulatory changes. Contribute to product positioning and messaging.

Senior Product Manager – Verify

Pricing Analyst

• Take ownership of the Default Pricing and Pre-approved Pricing frameworks
• Provide analysis around trends in customer requests and pricing. Take action on trends revealed, driving changes in pricing and costs
• Streamline and improve business practices, including tools, templates and processes, to increase the efficiency of the Deal Desk & Pricing team
• Collaborate with Sales and Product teams to improve product performance and operational efficiency
• Define and manage projects to deliver further operational efficiencies
• Support the Product team to define, develop and implement the Pricing Strategy of new products.

Support Engineer

• Communicate clearly and professionally with customers and teammates via phone and email in a high-volume call center environment
• Meet performance metrics while handling inbound/outbound calls and ensuring customer satisfaction
• Accurately document customer issues, troubleshooting updates, resolutions, and follow-ups to meet Vonage SLOs
• Process Move/Add/Change/Delete (MACD) requests and other billable changes efficiently
• Configure customer call flows as requested and ensure proper documentation within cases
• Escalate large-scale service impairments to leadership as needed based on customer impact
• Adhere to all Vonage call center procedures, internal knowledge base (IKB) processes, and handle a variety of technical issues across multiple platforms and services

Technical Support Agent

Customer Support

• Logging, prioritisation and escalation of support issues and requests
• Develop and maintain good working relationships with clients to promote a high level of customer service
• Resolution of 1st line support issues and requests via telephone and remote support
• Analysis of Network trace information
• Manage individual workstreams using Salesforce (CRM)
• Shift model of work

Customer Support Specialist

Sales

• New Logo Acquisition & Pipeline Generation: Proactively source and qualify a robust pipeline of new business opportunities through cold-calling, networking, industry events, social selling, and leveraging existing professional networks.
• Executive Engagement: Establish and cultivate relationships with C-level and senior decision-makers (IT, Product, Digital Transformation) within target enterprise organizations to understand their complex business challenges.
• Complex Solution Selling: Articulate the nuanced value proposition of our CPaaS/SaaS solutions, demonstrating a deep understanding of how our technology integrates into and addresses complex, multi-faceted enterprise communication or business workflows.
• Deal Ownership & Negotiation: Lead the entire new logo sales cycle, including detailed discovery, tailored solution presentation, negotiation, and contract closure, consistently meeting or exceeding quarterly and annual revenue quotas.
• Strategic Go-to-Market: Collaborate closely with Marketing to refine account-based strategies and with Product Management to provide critical market feedback on competitor activity, product needs, and pricing to better position the company for wins.
• Forecasting and Reporting: Maintain impeccable pipeline hygiene, accurate forecasting, and detailed reporting within the CRM (e.g., Salesforce) for all new business activities.

Director of Sales, New Business

Sales Operations Manager

• Provide training support for Sales, Customer Success, Channel, Alliances, and Sales Development teams
• Facilitate instructor-led, virtual, and hybrid training sessions for new hires and tenured employees
• Create and maintain training schedules for onboarding, product releases and launches, and ongoing enablement
• Conduct needs assessments to identify skill gaps and recommend and build appropriate training solutions
• Design and develop blended learning programs, including instructor-led training (ILT), virtual instructor-led training (VILT), self-guided eLearning and microlearning
• Develop consistent and scalable training for new hires, experienced sellers, and partner audiences
• Prepare and distribute training materials such as presentations, job aids, exercises, and assessments
• Leverage AI tools and effective prompting techniques to accelerate content creation, personalize learning, and support rapid iteration of enablement assets
• Partner with Sales, Product, Marketing, and Operations to align training with business priorities
• Evaluate training effectiveness using learner feedback, performance data, and adoption metrics
• Use AI-assisted insights and analytics to continuously improve training content and delivery
• Represent Sales Enablement with internal stakeholders, partners, and cross-functional teams
• Support continuous improvement of enablement processes, tools, and best practices.
• Comfortable learning and teaching systems, such as Salesforce, Gong.io, Success 360
• Drive Salesforce hygiene & workflow adoption
• Build Gong scorecards & coaching frameworks
• Optimize Sales Navigator usage
• Support Success 360 / CS tools
• Translate tech into behavior change
• Work as a fully competent, collaborative member of the Sales Enablement team
• Define expected outcomes for training initiatives and track their impact on learner performance and adoption.

Sales Enablement Manager – Corporate Trainer

Backend Engineer

• Design and develop a wide-range of distributed, robust real-time and high-volume production applications for our Voice API platform, and develop prototypes.
• Choose the appropriate technologies based on the product needs.
• Develop and support software using best practices including aspects of documentation, testing, deployment and operations.
• Apply innovative thinking to all functions of development.
• Able to complete individual tasks end-to-end independently, while also working with a larger team to accomplish bigger objectives.

Senior Go Engineer

Designer

• Design and build consumer-facing Virtual Agents using Vonage AI’s no-code Studio
• Solve customer communication challenges using voice and text-based conversational interfaces
• Collaborate with product, solutions, and customer applications teams to ensure conversations are intelligent and intuitive
• Write and refine conversation scripts that reflect each customer’s brand voice and tone
• Lead copywriting for new dialogue, adapt existing content (FAQs, SOPs), and contribute to content library management
• Develop prototypes, mockups, conversation flows, and other design artifacts to communicate ideas clearly
• Work closely with engineering and technical partners to assess use cases, contexts, and user intents
• Manage multiple projects and stakeholders simultaneously, while thinking critically about design quality and user experience.

Customer & Tech Trainer – Conversational Design

Product Adoption Specialist

• Analyze existing business workflows for inefficiencies and deploy AI-driven automation solutions
• Build functional AI-powered solutions using low-code/no-code tools
• Lead the end-to-end deployment of AI platforms
• Drive user engagement by developing adoption strategies
• Partner with stakeholders to identify high-ROI use cases and establish KPI frameworks
• Ensure AI deployments adhere to data governance and compliance requirements
• Collaborate with Data, ML, Analytics, and Engineering teams

AI Technology Adoption Specialist – Glean, Enterprise AI

SDET

• Design, develop, and maintain scalable automated test frameworks using Python and TypeScript (Playwright)
• Build and execute end-to-end, API, integration, and regression test suites
• Lead performance, load, stress, scalability testing, and chaos engineering across high-availability telecom platforms
• Validate real-time communication systems and event-driven architectures
• Test and verify cloud-native applications deployed within AWS environments
• Ensure systems meet performance, resilience, scalability, and availability standards
• Integrate automated testing into CI/CD pipelines to enable continuous delivery
• Collaborate with Engineering, DevOps, and Product teams within Agile ceremonies
• Identify performance bottlenecks, architectural risks, and quality gaps early
• Contribute to the continuous improvement of QA processes and engineering standards

Lead SDET – Telecom Performance, Scalability

Account Executive

• Working collaboratively with our Sales Development team to establish healthy pipeline
• Leverage our tech stack to optimize your efficiency, logging all activities
• Create client demos/presentations, quotes/proposals for an efficient and customer centric experience
• Conduct high-level conversations with C-Level and VP -Level Executives to address business needs
• Employ solution-selling techniques to effectively guide sales process to close
• Utilize Salesforce CRM to provide timely and accurate sales activity tracking and status updates
• Work strategically with management to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions
• Forecast sales activity and revenue achievement while creating satisfied customers
• Resolve client issues in a timely and thorough manner; escalates issues to manager as appropriate
• Keep informed of product line, competition and industry trends that may impact client business activities

Inside Sales Account Executive, SMB Central

• Own a dedicated overlay revenue quota aligned to strategic BU targets.
• Drive incremental pipeline creation, deal progression, and close velocity through joint selling with core sales teams.
• Identify, qualify, and prioritize high-value use cases and lighthouse customers aligned to BU strategy.
• Lead commercial strategy for complex, multi-stakeholder deals, including pricing, packaging, and value articulation.
• Partner with core Account Executives, Regional Sales Leaders, and Channel teams to embed BU solutions into active sales motions.
• Act as the subject-matter expert for the NWPS solutions, differentiation, and business outcomes.
• Coach and enable sales teams on use-case selling, ROI narratives, and customer value propositions.
• Ensure consistent positioning and messaging across regions and verticals.
• Translate BU strategy into field-executable GTM motions, including vertical plays, bundles, and offers.
• Provide direct feedback to Product and GTM teams on customer requirements, objections, and competitive dynamics.
• Support development of sales assets, playbooks, and reference architectures to drive repeatability.
• Maintain accurate pipeline visibility and forecasting for overlay-owned opportunities.
• Track leading indicators such as pipeline coverage, conversion rates, deal cycle time, and attach rates.
• Ensure deals meet margin, scalability, and strategic fit criteria.
• Serve as the primary commercial interface between Sales, Product, Engineering, Marketing, and Customer Success for BU opportunities.
• Support executive-level customer engagements, workshops, and strategic reviews.
• Champion a culture of collaboration, accountability, and outcome-driven execution.

Strategic Sales Manager – Network API

Full-stack Engineer

• Lead and mentor a global voice operations team focused on reliability, performance, and scalability.
• Manage daily operations, including incident response and on-call coordination.
• Configure, maintain, and troubleshoot SBCs, policy servers, and other voice infrastructure components.
• Analyze SIP signaling and call flows to identify issues and implement fixes.
• Collaborate with cross-functional partners (Network, Cloud, Security, Engineering) to deliver end-to-end voice solutions.
• Partner with vendors like Ribbon for advanced troubleshooting, upgrades, and platform enhancements.
• Strengthen our voice systems with automation, monitoring, and proactive performance improvements.
• Ensure all systems align with cloud and enterprise security best practices.