Vonage

Manager

• Provide insight and transparency across the portfolio
• Ensure portfolio is prioritized for maximum value
• Lead rigorous pipeline reviews with Initiative Owners (IOs)
• Act as Subject Matter Expert (SME) for transformation best practices
• Own the Level 2 (L2) risk log and chair monthly reviews

PMO Manager

Full-stack Engineer

• Provide technical leadership and vision for the design and development of highly concurrent, distributed backend systems;
• Drive and own significant architectural decisions, ensuring scalability, reliability and maintainability across the platform;
• Lead performance optimisation initiatives and resolve the most complex system-level challenges;
• Set the standard for testing practices, including Unit, Integration and Smoke tests, enabling fully automated promotion of code to production;
• Define, evolve and enforce coding standards and engineering best practices across the team;
• Act as a technical mentor and leader, supporting the growth of engineers at all levels;
• Collaborate closely with product and engineering leadership to align technical strategy with business goals;
• Provide out-of-hours support as part of an on-call rota.

Staff Software Engineer

• Develop and maintain highly concurrent and distributed backend services;
• Contribute to architectural discussions and help shape technical decisions within the team;
• Design, develop and test new features with a strong focus on quality and reliability;
• Profile and optimise system performance, diagnosing and resolving issues proactively;
• Support the release and documentation of developed features;
• Estimate effort required to develop and implement solutions;
• Contribute to coding standards and development processes;
• Provide out-of-hours support as part of an on-call rota.

Software Engineer III

• Design and develop highly concurrent, distributed backend services with a focus on high availability;
• Take solid ownership of architectural contributions, driving technical decisions within and across teams;
• Lead performance optimisation efforts and proactively diagnose complex system issues;
• Design, develop and test new features, setting a high bar for quality and reliability;
• Support the release and documentation of developed features;
• Define and champion coding standards and development processes;
• Mentor and support more junior engineers within the team;
• Provide out-of-hours support as part of an on-call rota.

Senior Software Engineer

Scrum Master

• Train, mentor, and support teams to introduce and follow agile values, principles, and practices.
• Use a data driven approach to help teams monitor their performance and drive a culture of continuous improvement.
• Encourage open communication and active participation within and between teams.
• Identify and address impediments that could hinder the team's progress or productivity. Collaborate to find solutions and eliminate obstacles.
• Foster effective communication between team members and stakeholders. Ensure information flows smoothly and that everyone is aligned with the team’s goals and priorities.
• Support the Release Train Engineers with planning for and running SAFe events such as PI planning.

Junior Scrum Master

• Liaise between partners, customers and cross-functional internal teams to ensure timely and successful delivery of Vonage solutions according to customer need
• Drive and manage successful sales / channel marketing campaigns and events
• Set up and deliver product and/or service presentations and other actions to increase sales effectiveness
• Cross-sell and up-sell based on understanding of customer and business need
• Develop new channels beyond their immediate goals and open opportunities for Vonage and the Contact Center and Unified Communications space overall
• Assist with and facilitate closing opportunities, sales training, field sales support and post-sale customer follow-up
• Drive activity to enlist new agent partners for Vonage (i.e. value-added resellers, MSPs, telco agents) through cold calling, networking, referrals and telemarketing
• Own the indirect sales process from beginning of relationship through install
• Assist current partners with revenue generating activities, including webinars, conference calls and lunch-and-learns. Recruit new partners in your market through various sales activities, events, webinars, etc.
• Handle move, add, change and disconnect service requests; address issues escalated from fellow team members
• Apply established metrics and dashboards to report on the effectiveness of channel marketing / sales executions, new product introductions and performance
• Develop progress and communications project status reports for management
• Track daily activity and monthly results, meeting assigned minimum sales quotas
• May provide informal support to less experienced team members

Regional Channel Manager

Platform Engineer

• Lead multiple initiatives end-to-end - from early refinement through to production deployment - owning reliability, performance, and long-term maintainability
• Contribute to architectural decisions that shape the future of the platform, representing the team in cross-team design discussions and architecture forums
• Drive technical excellence: set the standard for code quality, test coverage, and engineering best practices across the team
• Actively care about the product and its users - contributing to improvement beyond code implementation
• Collaborate cross-functionally with Product, UX, and other engineering teams, representing the team's technical perspective and influencing delivery outcomes
• Be a key player in the team's strategy, with significant influence on project outcomes and the team's ability to move fast and deliver value
• Mentor and coach less experienced engineers through pairing, code reviews, and knowledge-sharing sessions
• Contribute to the team's engineering culture - participating in working groups, hackathons, and community initiatives across the wider VCC engineering organization.

Senior Software Engineer – Contact Centre Platform, CCaaS

Business Development Rep

• Execute strategic, research-driven outbound prospecting through phone/video calls, emails, LinkedIn Sales Navigator, and other channels, delivering 30-50 highly personalized touches per day to Fortune 500 enterprises and key decision-makers.
• Discover and develop new leads through creative internet research, social media monitoring, and CRM-documented outreach to build a qualified, measurable pipeline.
• Lead multi-call consultative discovery processes that assess both business and technical requirements, qualifying opportunities based on solution fit, ROI, stakeholder mapping, and technical environment.
• Create Healthcare industry-specific messaging and use-case-driven outreach with quantified business impact.
• Maintain strong working knowledge of Vonage's API product suites — specifically our Video API — to accurately qualify prospects and articulate technical capabilities and competitive differentiation.
• Deliver fully sales-ready opportunities with comprehensive profiles (use case details, technical environment, business context, and stakeholder maps) that enable Account Executives and Solutions Engineers to move directly to solution design.
• Partner closely with Solutions Engineers, Account Executives, and Account Managers in a collaborative team-selling model, supporting opportunity transitions and maintaining engagement for continuity post-handoff.
• Collaborate cross-functionally with Marketing, Product Management, and Sales Leadership to optimize performance, support marketing campaigns, and provide active market intelligence including competitive insights and feature gap feedback.

Solutions Business Development Representative – Healthcare Vertical

Project Manager

• Define project scope, objectives, and deliverables in alignment with the business project sponsor and senior stakeholders.
• Independently develop and maintain comprehensive project plans, timelines, and roadmaps for complex, cross-functional initiatives.
• Drive projects autonomously in critical phases, proactively managing risks and resolving issues to ensure timely delivery.
• Track and report on key project milestones, status, risks, and budget considerations, providing clear visibility to all stakeholders.
• Select, combine, and tailor project delivery approaches (Agile, Scrum, Waterfall, hybrid) to best fit the needs of each initiative.
• Lead project retrospectives, capture lessons learned, and drive continuous improvement across the project lifecycle.
• Build strong, trusted relationships with senior stakeholders across different departments, establishing non-formal authority through credibility and consistent delivery.
• Navigate and resolve conflicts between stakeholders with competing interests, facilitating alignment and consensus on complex issues.
• Craft and deliver persuasive, clearly structured communications to gain buy-in from functional leads and business leadership.
• Clearly articulate project purpose, business rationale, and value to the team, stakeholders, and leadership.
• Align project execution with the company's governance framework, ensuring compliance with PMO standards, tools, and processes.

Senior Project Manager

Sales Development Rep

• Perform outbound prospecting activities, and contact potential clients through phone/video calls, emails, LinkedIn or other channels
• Discover new leads through creative internet research and social media monitoring/messaging, using LinkedIn Navigator and other sales tools
• Qualify customers based on a thorough knowledge of Vonage API platform products
• Keep meticulous and detailed notes updated in our CRM system
• Schedule qualified meetings and demos for our Account Managers
• Collaborate with marketing, account managers, and sales leadership to optimize performance
• Achieve monthly targets number of qualified Appointments & new sales Opportunities
• Develop and maintain territory plan with Account Managers from your assigned geography
• Have strong working product knowledge of Vonage’s API product suites
• Support Vonage API marketing efforts by assisting in online and other marketing campaigns

Sales Development Representative – API/CPaaS, Portuguese Speaking

• Perform outbound prospecting activities, and contact potential clients through phone/video calls, emails, LinkedIn or other channels
• Discover new leads through creative internet research and social media monitoring/messaging, using LinkedIn Navigator and other sales tools
• Qualify customers based on a thorough knowledge of Vonage API platform products
• Keep meticulous and detailed notes updated in our CRM system
• Schedule qualified meetings and demos for our Enterprise Account Managers
• Collaborate with marketing, account managers, and sales leadership to optimize performance
• Achieve monthly targets number of qualified Appointments & new sales Opportunities
• Develop and maintain territory plan with Enterprise Account Managers from your assigned geography
• Have strong working product knowledge of Vonage’s API product suites
• Support Vonage API marketing efforts by assisting in online and other marketing campaigns

Sales Development Representative – API, CPaaS

• Provide insight and transparency across the portfolio
• Ensure delivery against the plan
• Responsible for prioritizing the portfolio for maximum value
• Mitigate risks before they become issues
• Ensure delivery remains on track

Operations

• Own end-to-end commission management for the API Business Unit - calculation, processing, plan transitions, and UAT testing in Xactly Incent
• Maintain HR commission file weekly - new joiners, LOAs, promotions, transfers, and terminations
• Support quota planning and management - quota assignments by region and rep, adjustments, and ramp-up configurations
• Prepare and distribute reports and analytics - commission payouts, attainment summaries, and budget vs. actuals for Sales and Finance leadership
• Act as primary point of contact for Sales, Finance, and HR on all commission and quota matters; drive process improvements and ensure compliance

Senior Sales Operations Consultant

• Lead and develop the global tax strategy, evaluating the tax implications of business initiatives and driving decisions that optimize value.
• Serve as a trusted advisor to executive leadership on tax matters related to strategic planning, mergers and acquisitions, restructuring activities, financing transactions, and business expansion initiatives.
• Partner closely with Finance, Legal, Treasury, HR, and business leaders to integrate tax considerations into key business decisions and operational processes.
• Build, mentor, and develop a high-performing global tax organization, fostering a collaborative, accountable, and growth-oriented culture.
• Oversee all aspects of global tax compliance, including U.S. federal, state, and international income tax filings, indirect taxes, withholding taxes, and other regulatory requirements.
• Lead the worldwide tax accounting function, including IFRS income tax provision, uncertain tax positions, tax reserves, and related financial statement disclosures.
• Manage and support the analysis of valuation allowances, deferred tax assets and liabilities, and other complex tax accounting matters.
• Ensure compliance with U.S. GAAP, SOX requirements, and applicable domestic and international tax laws and regulations.
• Direct global tax audits, examinations, and controversy matters, effectively managing tax risk and relationships with tax authorities.
• Develop, implement, and continuously enhance the Company's global transfer pricing strategy, policies, and supporting documentation.
• Partner with international business operations to address local tax matters, including corporate income tax, VAT/GST, withholding tax, and other indirect tax obligations.
• Evaluate international tax structures and planning opportunities to support global growth while maintaining compliance and managing risk.
• Drive the modernization and digital transformation of the tax function through process optimization, automation, and technology-enabled solutions.
• Establish and enhance tax processes, controls, and governance frameworks to improve efficiency, scalability, and compliance.
• Monitor legislative and regulatory developments, assessing potential impacts and proactively implementing required changes.

Vice President, Tax

Account Manager

• Design the Blueprint: Build the global operational framework for Vonage’s high-velocity VAR program, including tiered incentive models, margin/discount structures, and strict rules of engagement to eliminate channel conflict with existing enterprise and telco teams.
• Productize the API Portfolio: Collaborate with Product and Marketing to package Vonage’s 3 core API frameworks into repeatable, "SKU-ified" offerings that VARs can independently quote, position, deploy and commercialize.
• Infrastructure Automation: Partner with revenue operations to optimize automation platforms (e.g., Salesforce PRM) for seamless click-through onboarding, self-service technical enablement, and automated deal registration.
• Targeted Recruitment: Identify, profile, and recruit high-volume regional VARs, boutique system integrators, and managed service providers (MSPs) who already wrap services around major cloud ecosystems (AWS, Salesforce, Microsoft).
• Drive Activation (TTFD): Own the "Time-to-First-Deal" metric. Build "Campaign-in-a-Box" enablement toolkits to ensure newly onboarded VARs register and close their first mid-market transaction within 60–90 days.
• Geographic Pilot Ownership: Execute an initial, ring-fenced regional pilot to validate unit economics, tracking volume velocity and partner activation rates before scaling the framework globally (from Silicon Valley to Singapore).
• Build the Channel Team: Once we have proven the model, there is an expectation that you will recruit, lead, and mentor a specialized pod of Channel Account Managers (CAMs) dedicated strictly to programmatic, high-volume reseller portfolios.
• Data-Driven Reporting: Establish channel dashboards to monitor recruitment funnels, pipeline velocity, transaction frequency, and programmatic MDF ROI for executive leadership.

PMO Manager

Staff Software Engineer

Software Engineer III

Senior Software Engineer

Junior Scrum Master

Regional Channel Manager

Senior Software Engineer – Contact Centre Platform, CCaaS

Solutions Business Development Representative – Healthcare Vertical

Senior Project Manager

Sales Development Representative – API/CPaaS, Portuguese Speaking

Sales Development Representative – API, CPaaS

PMO Manager

Senior Sales Operations Consultant

Vice President, Tax

Director of US Channel – VAR Partnerships, API, CPaaS