Veeam Software

Accounts Receivable

• Support timely and accurate invoice generation in accordance with company policies and customer agreements.
• Review order details for completeness and escalate discrepancies as needed.
• Assist with credit memo processing and billing corrections when required.
• Apply customer payments accurately and timely within ERP systems.
• Perform account reconciliations and investigate unapplied cash or discrepancies.
• Maintain accurate customer account records and documentation.
• Assist with collections follow-ups via email in alignment with defined procedures.
• Track outstanding balances and update collection notes in the system.
• Escalate complex disputes or high-risk accounts to the Team Lead or Manager.
• Support monthly close activities related to AR, including reconciliations and reporting.
• Ensure completeness and accuracy of AR data for financial reporting purposes.
• Assist with documentation requests related to audits and internal control reviews.
• Follow established internal controls and documentation standards to support compliance and audit requirements.
• Ensure proper recordkeeping and data integrity in accordance with company policies.
• Identify process inconsistencies or data issues and escalate appropriately.
• Work closely with Sales, Order Management, and other Finance teams to resolve billing or payment issues.
• Provide professional communication to customers regarding billing and payment inquiries.

Accounts Receivable Specialist

Sales

• Own annual and quarterly ARR targets across all segments and delivery models
• Lead and coach the local sales team across both high-velocity (SMB) and complex enterprise sales cycles
• Drive direct enterprise relationships while enabling channel-led coverage for SMB and mid-market
• Align marketing activities (channel and end-user) with the overall GTM motion
• Build and scale a tiered partner ecosystem including VARs, MSPs, MSSPs, telcos, and cloud distributors
• Enable partners to sell and deliver across subscription, SaaS, and managed service models
• Develop service-provider and white-label agreements for BDR/DR-as-a-Service offerings
• Define and execute distribution strategy and co-sell motions with key partners
• Drive partner performance across revenue contribution, pipeline generation, and enablement metrics
• Hire, develop, and lead local teams across sales, presales, customer success, and marketing
• Own country-level OpEx, headcount planning, and forecasting
• Ensure strong CRM discipline and reporting across pipeline, forecast, and performance metrics
• Monitor and navigate the regulatory landscape (LFPDPPP, NOM, CNBV, IMSS/SAT data mandates)
• Track competitive dynamics across subscription, SaaS, and managed service models
• Represent the company at key industry events
• Provide ongoing market and competitive intelligence
• Ensure effective onboarding, adoption, and renewal processes across all delivery formats
• Drive NRR ≥ 110% through upsell, cross-sell, and service expansion
• Guide customers through transitions between delivery models (e.g., subscription to SaaS)
• Build and maintain executive relationships with strategic accounts

Director, Region Sales

Account Manager

• Achieve revenue-based sales targets through proactive business development.
• Drive business growth through focus on specific use cases like Office 365 backup, cloud backup, disaster recovery and Kubernetes workloads.
• Develop partner business plans encompassing sales, marketing and enablement. Actively track execution and goal achievement.
• Collaborate with the regional sales team and Systems Engineers to help qualify leads and close opportunities.
• Build and sustain high-level relationships with key stakeholders to drive engagement and support.
• Contribute to Veeam's industry presence by creating and presenting materials at partners and partner events.
• Maintain and update the Veeam CRM system to reflect channel sales activities and pipeline status.
• Gain and apply a thorough understanding of Veeam solutions and their benefits for the customers of Hybrid Resellers and Cloud Providers.

Partner Manager

Inside Sales

• Leads a team of 6-8 Inside Sales Representatives, and/ or Team Leads, driving overachievement and goals with coaching, performance management, engagement, and career development.
• Nurtures a positive team environment, in alignment with Veeam's Core Values.
• Manages team performance against quotas and sales forecasts, executes operating plans and ensures sales objectives are met.
• Drives revenue and contributes to the continued growth of Veeam through consistently achieving individual and team quotas.
• Monitors daily activity of sales representatives, including sales activities and use of Veeam's CRM (Salesforce.com).
• Drives metrics to measure performance of the inside sales activities; corrects deficiencies where necessary.
• Collaborates with inside sales management on territory division of labor and sales execution.

Manager, Inside Sales

Growth Marketing

• Support high impact, enterprise level projects focused on career development and learning enablement across Veeam
• Participate in onboarding with the UR team that will set you up for success in your role
• Benefit from professional development sessions, networking, and social events provided by the Internship Program
• Think creatively about how AI and digital tools can enhance career development experiences, improve clarity for employees, and scale learning and growth solutions
• Partner closely with members of the Talent Growth & Inclusion team, People Partners, and subject matter experts from across the business to help bring some of our most strategic People & Culture priorities to life.

Talent Growth & Inclusion Intern

Operations

• Identify and optimize end‑to‑end “Land” processes to reduce sales cycle time, increase win and conversion rates, and raise average selling price
• Improve cross‑functional collaboration across sales and support teams by refining workflows, integrating tools, and removing manual hand‑offs
• Recommend and implement best practices across discovery, proposal, negotiation, and closing to accelerate new customer acquisition
• Gather insights from field, inside sales, channel, and renewals leaders to ensure automation efforts address real-world operational needs

Revenue Intelligence Operations Manager, Sales

Analytics Engineer

• Design scalable and reliable data marts and transformation processes that support analytics and reporting needs
• Collaborate with data analysts, data scientists, and business stakeholders to understand data requirements and translate them into efficient data solutions
• Develop optimized data models and schemas that enable efficient storage, retrieval, and analysis of large datasets
• Build ETL and ELT pipelines that transform raw data from multiple sources into structured datasets for analytics and reporting
• Partner with data, architecture, and DevOps teams to ensure the scalability, performance, and reliability of data systems
• Monitor data pipelines and systems to troubleshoot issues and identify opportunities for improvement
• Document data architectures, data flows, and processes to support transparency, collaboration, and maintainability

Data Analytics Engineer

Technical Customer Success

• Configure customer accounts; customize backup policies and storage; facilitate onboarding; orient stakeholders; walk through admin portals; introduce support channels.
• Identify migration opportunities; analyze usage and environment; conduct success planning and strategy sessions; align business outcomes with product adoption.
• Conduct assessments; build protection plans; recommend software products and architectures across the Veeam Data Platform.
• Run recovery simulations; apply the Veeam Data Resilience Maturity Model (DRMM) to track and report resilience posture; deliver quarterly resilience reports.
• Monitor signals to detect churn risk early; define mitigation plans; partner on renewal strategy with actionable technical insights.
• Build business cases; define TCO; articulate value propositions for expansion; schedule checkpoint reviews with stakeholders.
• Engage CISO/CIO stakeholders with clear risk, status, and opportunity updates; support context for executive discussions and roadmap alignment.
• Collaborate on marketing-informed campaigns and plays to drive adoption and expansion.
• Operate with a long-term account assignment model tied to ARR and growth potential, typically covering 5–50 Enterprise and Commercial-Named accounts with $100K+ ARR.
• Own the technical success plan and adoption roadmap; influence pricing, commercial terms, and renewal terms in partnership with Sales and CS leadership

Customer Success Engineer

Systems Engineer

• Lead complex enterprise pre-sales engagements, including discovery, solution design, architecture validation, and technical closure
• Translate business objectives into secure, scalable, and resilient technical architectures for enterprise customers
• Deliver high-impact technical demonstrations and executive-level presentations focused on business value and cyber risk reduction
• Design, manage, and execute proof-of-concepts (POCs) aligned to customer success criteria and operational realities
• Collaborate with sales teams, partners, product management, and engineering to influence solution architecture and customer outcomes

Senior Systems Engineer

General Counsel

• Provide day-to-day legal counseling to HR, management, and other stakeholders on global employment matters, including hiring, classification, accommodations, leaves, discipline, and terminations.
• Draft, review, and negotiate employment-related agreements and documents, including offer terms, separation and settlement agreements, and policies/templates. Develop templates and guides.
• Manage employment-related claims, charges, and litigation (including pre-litigation demands), setting strategy and partnering with internal stakeholders; supervise outside counsel through resolution.
• Partner with HR and business leaders to support employee relations matters and workplace investigations, including advising on process, privilege, findings, and recommended corrective actions.
• Manage outside counsel on immigration matters.

Counsel – Employment Law

• Lead complex pre-sales engagements, including discovery, architecture design, solution positioning, and technical validation.
• Act as a trusted advisor to IT practitioners, engineers, architects, and senior leaders by translating business objectives into secure, resilient, and scalable architectures.
• Deliver compelling technical demonstrations and executive-level presentations that clearly articulate business value, cyber risk reduction, and operational outcomes.
• Demonstrate Veeam Proof-of-Value (POV) to organizations, aligned to customer success criteria and driving positive business outcomes.
• Collaborate with customers and partners to define architectural strategies supporting data resilience, ransomware recovery, compliance, and hybrid-cloud adoption.
• Create tailored proposals and contribute to enterprise-scale RFP and RFx responses.
• Maintain strong awareness of industry trends, emerging threats, and competitive positioning to effectively represent Veeam in enterprise discussions.
• Partner closely with sales, product management, engineering, and ecosystem partners to influence solution architecture and product direction.

Sales Systems Engineer

Engineer

• Performing troubleshooting and analysis, including log file investigation
• Acting as a technical focal point in relationships to fellow IT Professionals
• Taking ownership of the customer problem or issue from the beginning of a support case through resolution, troubleshooting on our end (in Veeam) as well as in 3rd party components from Microsoft and Vmware, checking if the issue is known or unknown if it’s a defect if it’s caused by misconfiguration, correcting it as break/fix scenario and educating the customer by explaining for the process and interaction works
• Documenting of all customer interactions accurately and within SLA in our CRM tool

Virtualization Backup Engineer, French Speaker

• Draft, review, and negotiate commercial agreements, including:
• Support contract lifecycle management and internal approval processes
• Assist senior legal counsel with ongoing commercial and regulatory matters
• Identify legal risks and suggest practical, business-focused solutions
• Work closely with sales, product, and business teams

Junior Legal Counsel

Manager

• Oversee and manage all efforts to expand channel-sourced and channel-accelerated pipeline through close relationships with partner sales teams
• Drive new ARR opportunities through channel-sourced and channel-accelerated initiatives
• Expand Veeam's reach into new markets and sectors by leveraging partner relationships
• Focus on geographical and industry/vertical expansion, especially in regions and sectors where Veeam lacks existing sales coverage
• Support GTM activities to execute joint marketing plans with cloud providers and track generated opportunities
• Leverage partners' industry recognition to amplify Veeam's message and voice through press releases, joint announcements, case studies, and geographic sales events
• Ensure all partner engagements are aligned with Veeam's principles of customer-centricity, strategic alignment, mutual growth, performance measurement, and trust
• Establish metrics for regular performance evaluation and ensure trust and transparency in all partner interactions

Cloud Alliance Manager

• Build and lead a high-performing Americas specialist sales team
• Achieve regional revenue targets for Kasten
• Develop comprehensive territory plans and execute New, Expand, and Cross-sell strategies
• Own forecast accuracy, pipeline development, and deal qualification with rigor and discipline
• Partner with Solution Engineering, Product, and Marketing to maximize sales effectiveness and competitive positioning
• Drive sales fundamentals: pipeline coverage, deal qualification, win rates, and forecast accuracy
• Provide weekly forecasts with detailed deal analysis and rigorous qualification
• Ensure strategic and high-value deals have the appropriate pursuit strategies and organizational alignment
• Develop talent through coaching, mentoring, and enablement
• Engage directly with strategic customers and complex enterprise deals
• Lead regular business reviews with regional sales teams
• Represent Kasten at industry events to build brand awareness and generate pipeline
• Partner cross-functionally with engineering, product, and deal operations teams on major deals