Renewals Advocacy Manager

Veeam Software

Renewals Advocacy Manager leading strategic customer advocacy initiatives and executive engagement at Veeam Software. Focused on improving customer experience and retention outcomes.

Posted 7/28/2026full-timeRemote • 🇺🇸 United StatesSeniorLead💰 $127,200 - $325,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in executive engagement and customer relationship management, with a strong focus on driving accountability and strategic initiatives that enhance customer retention and experience. Proficient in leveraging customer insights and data to influence business priorities and ensure cross-functional alignment.

Highest-signal resume keywords

Executive EngagementCustomer Relationship ManagementData-Driven Decision MakingCross-Functional AlignmentRenewals Strategy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Enterprise SaaS ExperienceCustomer Retention StrategiesAnalytical SkillsNPS AnalysisBusiness Metrics Utilization

Soft Skills

Exceptional Communication SkillsPresentation SkillsRelationship ManagementAccountabilityInitiative Management

Industry Keywords

RenewalsCustomer SuccessCustomer AdvocacyExecutive Business ReviewsStrategic Customer Meetings

About the role

Key responsibilities & impact

Own executive engagement for Renewals: partner with the VP of Global Renewals on strategic customer meetings, Executive Business Reviews (EBRs), executive sponsor engagements, and renewal strategy discussions.
Drive accountability and follow-through: capture customer commitments, executive decisions, risks, and action items, ensuring cross-functional ownership, timely follow-through, and executive visibility.
Coordinate executive engagement plans: for strategic enterprise accounts and monitor progress against agreed objectives, driving accountability across internal stakeholders so customer commitments are fulfilled and communicated effectively.
Lead executive-ready communications: prepare executive customer briefings, business reviews, presentations, and leadership communications supporting customer initiatives and strategic priorities.
Own the Renewals Voice of the Customer: collect, analyze, and communicate customer feedback, insights, and executive input to influence business priorities at renewal time.
Convert feedback into measurable action: partner with Product, Support, Customer Success, Sales, and Renewals leadership to ensure customer feedback at Renewals results in measurable action, continuous improvement, and an enhanced customer experience.
Institutionalize tracking and visibility: track customer advocacy initiatives, ensure commitments made to customers are delivered, and maintain executive-level visibility into customer sentiment, advocacy initiatives, and strategic customer priorities.
Drive strategic initiatives: that improve customer retention, customer experience, and operational excellence across the Renewals motion.

Requirements

What you’ll need

8–12 years of experience in enterprise SaaS or software.
Experience partnering with executive leadership (VP level and above).
Strong customer-facing experience managing enterprise and strategic customer relationships, ideally in a renewals, retention, or account management context.
Exceptional executive communication, presentation, and relationship management skills.
Strong commercial acumen with a solid understanding of enterprise software business models and customer retention strategies.
Highly analytical and data-driven, with experience leveraging customer insights, NPS, and business metrics to influence decision-making.
Demonstrated ability to independently drive initiatives, manage competing priorities, and consistently deliver results in a fast-paced environment.
Prior experience in a Renewals, Customer Success, or Customer Advocacy organization with direct exposure to renewal-cycle dynamics.
Track record driving cross-functional alignment (Sales, Product, Marketing, Finance) on shared definitions of customer health, success criteria, and accountability.

Benefits

Comp & perks

Unlimited paid time off, 12 paid holidays including 4 global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents
Medical, dental, and vision coverage starting on your first day
Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program
401(k) retirement plan with company matching contributions
Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time
AirVet: 24/7 virtual veterinary care at no cost
Legal services, identity protection, and supplemental health insurance options
Tax-advantaged spending accounts for healthcare, dependent care, and commuting
Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning