Solutions Engineer

• Design and build 3D simulation models to represent facilities simulation layout and process simulation
• Conduct "what-if" scenario testing to identify operational constraints, evaluate the impact of volume surges, and determine optimal equipment utilization rates to maximize total facility throughput
• Provide data-driven justifications for large-scale infrastructure investments by demonstrating projected Return on Investment (ROI) and efficiency gains through simulated trials of new layouts or automation technologies
• Translate technical simulation results into actionable business insights and executive-level presentations, bridging the gap between engineering technicalities and operational requirements
• Assists in the development of project proposals to help articulate customer needs and solution requirements, and to sell the value of Customer Solutions
• Manages full project lifecycles by developing detailed project plans—including scope, resources, schedules, milestones, and work breakdown structures—and assigning tasks to ensure successful initiation, design, implementation, and on‑time delivery according to specifications

Solutions Engineering, Simulation Supervisor

Account Executive

• Territory consists of ORLANDO and JACKSONVILLE, FL.
• The International Account Executive is responsible for driving new business acquisition and expanding UPS’s international services through strategic prospecting, relationship building, and solution-based selling.
• This role collaborates with Domestic Business Development and Customer Success teams, Customer Solutions, and other internal teams to develop account strategies, analyze market trends, and position UPS solutions competitively.
• The position requires strong business acumen, logistics expertise, and the ability to deliver tailored solutions that meet customer needs while ensuring compliance with international regulations.
• Identify and research potential clients through various channels, including artificial intelligence.
• Generate new leads via cold calling, networking, and outreach methods.
• Collaborate with marketing teams to leverage inbound leads and campaigns.
• Develop and execute strategic sales plans to achieve and exceed targets.
• Research existing UPS account history to prioritize top targets.
• Analyze market trends, competitor activities, and customer needs to identify opportunities.
• Conduct compelling presentations to showcase UPS solutions and value propositions.
• Negotiate terms and conditions with potential clients to secure new business.
• Work closely with cross-functional teams (BD, CS, ASM, Brokerage, Pricing) to ensure seamless execution.
• Support customs compliance regulations through brokerage collaboration.

International Account Executive

Account Manager

• The UPS Healthcare Global Enterprise Account Manager leads a global, cross‑functional team responsible for managing the commercial relationship with some of UPS Healthcare’s largest pharmaceutical manufacturing customers.
• This role has full accountability for driving growth across regions and business units by developing and executing a coordinated global account strategy.
• He/She serves as the primary commercial leader for these Enterprise Accounts as part of the Global Partnership Group (GPG), ensuring alignment across international stakeholders and delivering a unified customer experience.
• This position oversees service and sales activity across UPS's full healthcare portfolio — including Package, Forwarding, and Distribution — while championing collaboration across operational, commercial, and senior leadership teams worldwide.
• The Global Enterprise Account Manager drives global business growth through strategic solution development, executive‑level customer engagement, value creation, contract and pricing strategy, opportunity pipeline management, and long‑term partnership planning.
• The role requires an ability to influence across a matrixed organization, anticipate customer needs in a complex pharmaceutical supply chain, and deliver differentiated solutions that accelerate UPS Healthcare’s presence and performance across global markets.

Healthcare Global Enterprise Account Manager

• Facilitates virtual meetings with customers and solution experts to address project implementation challenges and modifications and demonstrate solution functionality, solicit feedback, and address questions.
• Maintains customer relationships to ensure solutions meet customers’ needs and expectations.
• Documents and reports account activity (e.g., virtual customer visits and phone calls, training, etc.) to ensure account team members are informed of customer activity.
• Documents solutions in the project management tool (i.e., TEAMS) and logs customer calls and virtual meetings on the account management system to report account activity and ensure account team members are informed of customer activity.
• Conducts formal and information training (i.e., technology solutions) to ensure the sales force remains current with UPS solutions and enhancements.
• Prepares and presents reports (e.g., trends, technology initiatives, etc.) to provide relevant and current information to the district sales staff.
• Registers customers for products and delivers product training to ensure customers have the education and information to effectively use UPS's products.

Customer Solutions Consultant

Customer Support

• Assist in evaluating current business processes to identify inefficiencies, gaps, and improvement opportunities
• Gather, organize, and validate data required for process mapping, workflow redesign, and project analysis
• Support the BPI Supervisor in building “as‑is” and “to‑be” process maps
• Assist with system testing, validation, and configuration tasks, including CargoWise and other technology tools
• Participate in implementation activities: UAT testing, system walkthroughs, documentation updates, and user feedback tracking
• Support automation initiatives by validating logic, preparing datasets, and assisting with tool rollout
• Build and maintain Excel reports, dashboards, and KPI tracking tools with a high degree of accuracy
• Perform data cleaning, reconciliation, and trend analysis to support improvement initiatives
• Provide daily/weekly reporting updates as assigned
• Draft clear and user-friendly SOPs, process maps, job aids, training materials, and reference documentation
• Support change management activities, including communication drafts and training coordination
• Assist with updating project trackers, documentation repositories, and shared libraries
• Complete assigned tasks from the BPI Supervisor on time and with high quality
• Help coordinate project activities, follow-ups, and cross-functional meetings
• Provide administrative and technical support across improvement initiatives as needed

Brokerage Process Support Specialist

Customer Success Manager

• Support a multi-state territory across Virginia and North Carolina
• Cultivate strong client relationships and drive retention
• Identify upsell opportunities by ensuring satisfaction
• Manage a high volume of accounts contributing to scalable retention and revenue growth

Customer Success Manager – Platinum

Manager

• Responsible for air & ground handling operations; safety, compliance, training, regional-wide coordination and office administration
• Supervises gateway team & vendors on flight, ramp, import & export operations
• Monitor & control work performance
• Protect the airline’s interest
• Compile daily report accurately and legibly to provide information to management for service improvement and operation analysis
• Coordinate UPS Air Operations with compliance to procedures, methods & safety
• Organize gateway's resources, workload and handles training
• On Time Performance, Aircraft Utilization, Payload Maximization, Flight Safety, Audit Standards

Gateway Assistant Manager

Software Engineer

• Coordinate for improvement of planning efficiency for Hub cost, productivity and on-time performance
• Hub service initiative & cost plan; Hub planning worksheet maintenance, holiday plan and volume projection
• Set up procedure, KPI; Work with cross function for procedure and initiative deployment
• Coordinate with APAC Air group and foreign gateways
• Work with Air, Brokage and region partner to set up procedure to improve Hub operation performance
• Hub MOP development and maintenance, data flow maintenance and update
• Plan and regularly revisit Air operations and Hub Sort staffing

Industrial Engineering Assistant Manager

• Responsible for Cargo terminal operations safety, compliance, training, regional-wide coordination, office administration
• Supervise cargo terminal teams & vendors on import & export, shipment audits, export tender & build-up, payload maximization, import breakdown & release, scanning, documentation, transit customs declaration, warehousing, ULD serviceability and ULD control

Cargo Terminal Assistant Manager

Operations

• Lead gateway, cargo and ramp operations to ensure smooth daily operations
• Investigate and resolve operational disruptions, delays or service failures
• Ensure ramp, cargo and flight operations comply with safety standards
• Manage ground handling vendors to meet safety and efficiency requirements
• Identify process improvements to increase operational efficiency

Air OPS Manager

• Manages air hub sort and load activities for Intra Asia volume and long-haul operations to and from worldwide.
• Ensures accurate package sorting and proper loading aligned with daily flight plans and network service requirements.
• Supervises Hub Sort teams and vendor partners to maintain safety, service, and productivity standards that support aircraft departure reliability/utilization.
• Works closely with Air Operations, Feeder, Dispatch, and hub teams to execute operational plans that protect service commitments.
• Partners with HR, TSG, Base Operations, and Air Operations to ensure workforce readiness, equipment availability, facility preparedness, and overall operational safety.
• Leads initiatives to achieve zero safety incidents and full compliance with regulatory and company procedures.
• Reviews and analyzes daily operational reports to manage service performance, productivity, and adherence to flight schedules.
• Conducts hub presort briefings to communicate aircraft requirements, dispatch updates, coordination items, and operational priorities.
• Manages cost performance and ensures CPP cost per piece targets are achieved.
• Identifies efficiency opportunities in labor, vendor utilization, equipment use, and process improvements to optimize cost while sustaining service quality.
• Oversees contingency planning and makes real time decisions during disruptions such as weather events, absence spikes, or air traffic restrictions.
• Coordinates with regional and global network control teams to minimize service impact and maintain operational continuity.
• Supports special sort activities, volume surges, and peak season plans across APAC while ensuring safety, service, and productivity commitments.

Hub Sort Manager

• Searches and develops potential clients to meet monthly sales targets.
• Makes contact by telephone or email to get the initial information about the potential customer, and setting an appointment.
• Analyzes customer needs and presents UPS services.
• Prepares bids.
• Focuses on retaining and penetrating active clients in portfolio.
• Completes maintenance, problem resolution, and sales management of client portfolio.
• Monitors sales through the drafting and updating of reports and internal systems.

Human Resources

• Act as an approachable advisor for employees and a high-quality consultant for management on complex Employee Relations (ER), Talent Management, and Recruitment.
• Support both internal and external recruitment processes immediately, from screening to final document checks, ensuring strict Right to Work compliance.
• Manage the full employee lifecycle, including end-to-end ER issues, attending meetings, note-taking, and drafting complex outcome letters.
• Maintain strict standards for Disciplinary, Grievance, and Long-Term Sickness reviews. Conduct regular audits to ensure operational excellence across all departments.
• Successfully manage your own workload and travel schedule to provide comprehensive support across all assigned sites.

HR Specialist

• Supports the movement and growth opportunities for inbound and outbound cargo for freight forwarding customers.
• Ensures that freight is processed in compliance with governmental regulations.
• Collaborates with vendors, customers, commercial airline carriers, ocean freightliners, and other internal support groups.
• Provides specific functional expertise that is theoretical and conceptual in nature.
• May have responsibility for supervising others in the capacity of a “player coach.”
• Applies working knowledge of theories, practices, and/or procedures within job discipline.
• Broadens capabilities and understanding of the company processes and customers.
• Performs mostly routine assignments and resolves common issues.

Analyst, Freight Forwarding Operations – Ocean

Business Operations

• Evaluate current business workflows to identify bottlenecks, redundancies, and inefficiencies.
• Identify opportunities to implement technology solutions to streamline operations and enhance productivity.
• Design, sustain, and analyze dashboards and KPI boards to surface performance issues and validate process improvements.
• Supervise and mentor direct reports, reviewing their work and supporting their professional development.
• Create user-friendly SOPs, process maps, and training materials. Lead cross-functional teams through change, ensuring user adoption.