Program Manager

• Conduct short- and medium-term project management
• Provide client advocacy and critical issue resolution
• Support compliance collaboration, risk mitigation, process improvement, and other value-added service
• Oversee standard operating procedures (SOPs), manage statements of work (SOWs), and support other operational and technical engagements
• Coordinate and deliver regular reporting
• Drive quantified value for our customers
• Facilitate internal and external meetings
• Understand UPS Healthcare offerings, products and services

Program Manager II

Customer Success Manager

• Serve as the primary point of contact and advocate for assigned accounts
• Handle routine customer inquiries with standardized solutions, escalating complex issues as needed
• Coordinate with sales, support teams, UPS operations, and Care & Service Control to deliver supply chain solutions and resolve critical issues
• Conduct frequent business reviews, either in-person or virtually, to provide insights and recommendations to enhance customer experience
• Develop and execute tailored success plans, driving adoption and maximizing ROI
• Create strategies for upselling / cross-selling opportunities to drive account growth
• Assess the customers’ business objectives, challenges, and success metrics to ensure UPS alignment to customer needs

Engineer

• Creates business cases and collaborates with various functions and leads reviews with key stakeholders.
• Works with cross-functional teams to conduct feasibility studies and financial analyses (ROIC, IRR, Payback).
• Evaluates projects for procedural compliance and accuracy, while reviewing requirements and discrepancies with project owners.
• Submits and presents project alternatives and makes recommendations to the Capital Committee.
• Balances multiple projects to meet stakeholder goals and expectations.
• Monitor and track monthly capital expenditures, prepare and distribute reports, analyze data for trends and discrepancies, reconcile reports with budgets.
• Develop AI driven solutions to improve efficiency, automate workflows, and improve customer experience.
• Drive measurable business impact through AI innovation.

Industrial Engineer I – Healthcare

Compliance

• Ensure end‑to‑end regulatory compliance across UPS Customs Brokerage operations.
• Support internal stakeholders and external customers on customs and trade compliance matters.
• Research, evaluate, and interpret complex U.S. Customs and Border Protection (CBP) regulations and Participating Government Agency (PGA) requirements.
• Proactively communicate compliance guidance to brokerage leadership, operations teams, and customers.
• Conduct, lead, and coordinate compliance audits, including entry accuracy reviews and process assessments.
• Develop and oversee corrective action plans to address compliance gaps.
• Partner with brokerage operations to identify, mitigate, and prevent compliance risks.
• Ensure consistent application of compliant procedures across all modes and operational locations.
• Monitor and analyze legislative and regulatory changes to identify emerging risks and opportunities.
• Provide timely, practical responses to compliance inquiries from customers, operations, legal teams, and government authorities.
• Serve as a subject matter expert on customs brokerage compliance issues.
• Act as a trusted compliance advisor for customers, providing guidance on classification, valuation, admissibility, FTAs, and recordkeeping to ensure compliant and efficient clearance.
• Support customer onboarding, audits, escalations, and regulatory inquiries.
• Assist customers in navigating complex regulatory requirements while minimizing supply chain risk and disruption.
• Serve as a liaison with CBP, PGAs, and internal government relations partners on audits, enforcement actions, and policy interpretation.
• Actively participate in industry associations, working groups, and trade forums.
• Represent UPS interests and stay informed of evolving regulatory and enforcement trends.
• Develop, maintain, and issue work instructions, standard operating procedures (SOPs), and compliance guidelines.
• Create and deliver training materials to support consistent, timely, and compliant brokerage operations.
• Promote a culture of compliance awareness and continuous improvement across the organization.

Customs Brokerage Compliance Manager

Solutions Engineer

• The Solutions Design and Implementation (SOLDI) Supervisor works within the Supply Chain Optimization (SCO) practice area as a Supply Chain Consultant.
• Develops and implements solutions related to a customer’s overall supply chain.
• Optimizes customer’s warehousing, transportation, and distribution networks.
• Manages various types of supply chain and distribution analysis projects, engineering projects, provides subject matter expertise, and interfaces with SCO team members and customer-facing counterparts.
• Leverages Digital Twin Simulation technology to create virtual replicas of complex supply chain environments.
• Gathers and analyzes granular operational data to simulate "what-if" scenarios.
• Responsible for presenting simulated solutions to stakeholders.
• Manages the entire simulation project lifecycle from data ingestion to deployment of optimized workflows.
• Assists in developing advanced sales strategies that highlight our predictive modeling capabilities.

Solutions Engineering, Simulation Supervisor

• As a Customer Success Supervisor, you will be responsible for cultivating strong relationships with our clients, ensuring their ongoing satisfaction, and identifying opportunities for upselling and cross-selling.
• Your role is pivotal in driving customer loyalty and maximizing revenue from existing accounts.
• Guide clients through the onboarding process, ensuring a smooth and positive experience.
• Collaborate with cross-functional teams to ensure the successful implementation of our solutions.
• Establish and maintain strong relationships with key stakeholders.
• Conduct regular check-ins to understand clients' evolving needs and challenges.
• Develop and implement strategies to increase customer retention rates.
• Proactively address potential issues and resolve customer concerns promptly.
• Identify opportunities to upsell additional products or services based on client needs.
• Collaborate with the sales team to explore cross-selling possibilities.
• Cultivate customer advocates by identifying satisfied clients willing to provide testimonials or participate in case studies.
• Collect and analyze customer feedback to identify areas for improvement.
• Work with product development teams to relay customer feedback for continuous product enhancements.

Senior Customer Success Supervisor

Account Executive

• Identify and research potential clients through various channels including artificial intelligence.
• Generate new leads via cold calling, networking, and outreach methods.
• Collaborate with marketing teams to leverage inbound leads and campaigns.
• Develop and execute strategic sales plans to achieve and exceed targets.
• Analyze market trends, competitor activities, and customer needs to identify opportunities.
• Conduct compelling presentations to showcase UPS solutions and value propositions.
• Negotiate terms and conditions with potential clients to secure new business.
• Work closely with cross-functional teams (BDM, CSM, ASM, Brokerage, Pricing) to ensure seamless execution.
• Support customs compliance regulations through brokerage collaboration.
• Visit customer warehouses and distribution centers to understand customers’ global supply chain and business needs.

International Account Executive

• Serve as the primary point of contact and advocate for assigned accounts
• Handle routine customer inquiries with standardized solutions, escalating complex issues as needed
• Coordinate with sales, support teams, UPS operations, and Care & Service Control to deliver supply chain solutions and resolve critical issues
• Proactively engage existing customers to identify and mitigate risks to ensure customer satisfaction and retention and prevent churn
• Conduct frequent business reviews, either in-person or virtually, to provide insights and recommendations to enhance the customer experience
• Develop and execute tailored success plans, driving adoption and maximizing ROI
• Create strategies for upselling / cross-selling opportunities to drive account growth
• Engage as needed with HIA to ensure customers trust and value service delivery
• Regularly create QBRs/QVPs for customers
• Analyze customer mix and performance metrics to support balanced retention efforts
• Stay informed on the customer’s industry trends to provide strategic guidance through UPS offerings

Customer Success Manager – Platinum

Account Manager

• Identify and research potential clients through various channels.
• Generate new leads and opportunities through cold calling, networking, and other outreach methods.
• Collaborate with marketing teams to leverage inbound leads and campaigns.
• Conduct compelling presentations to showcase our products/services and highlight their value proposition.
• Effectively communicate the benefits of our solutions to potential clients.
• Tailor solutions to meet clients' specific requirements.
• Develop and execute a strategic sales plan to achieve and exceed sales targets.
• Negotiate terms and conditions with potential clients.

Business Development Account Manager

• Identify and develop potential customers to achieve monthly sales targets
• Analyze customer needs and offer targeted UPS services
• Maintain active customer relationships — including account management, problem resolution, and portfolio sales management

Administration

• General administrative tasks
• Resolving customer queries regarding package deliveries
• Dealing with customer complaints via phones or e-mails

ERN Administrator, German

Human Resources

• Act as a strategic partner to leadership, supporting people-management decisions and initiatives
• Support the management of organizational change and employee engagement initiatives
• Contribute to organizational effectiveness and cultural integration
• Identify opportunities for automation, digitization and HRBP process improvements
• Develop and monitor indicators (KPIs), reports and management dashboards
• Prepare executive presentations and strategic materials for stakeholders
• Support the implementation and continuous improvement of HR policies and programs
• Build close relationships with leaders and business areas
• Partner with regional and global Human Resources teams
• Use digital and analytical tools to generate insights and support decision-making

LATAM HRBP Specialist

• Develop, manage, and grow relationships with key national accounts
• Analyze customer’s business needs and identify opportunities to increase volume and profitability
• Design and implement strategic account plans
• Negotiate commercial agreements and ensure sustainable margins
• Monitor performance metrics and drive continuous improvement
• Collaborate cross-functionally to deliver high-volume solutions
• Stay informed on market trends and competitive landscape

National Account Executive

• This position retains and grows customer business of UPS' Enterprise Accounts.
• He/She uses available resources to learn customers’ businesses, identify business needs, and proactively contact customers to position UPS’s products and services to meet their needs.
• This position is responsible for prioritizing customer opportunities, focusing attention on accounts with the greatest opportunity and likelihood of success, creating contacts, monitoring contractual compliance, and answering customer questions.
• He/She works with Sales Managers, Account Executives (AEs), and Sales Support Representatives (SSRs) to coordinate account strategies and contract agreements and provide appropriate account alignment.

Enterprise Inside Sales Representative

Business Development Rep

• Support a territory including Nicholasville, KY, Frankfort KY, Louisville, KY and Shepherdsville, KY.
• Identify and research potential clients through various channels.
• Generate new leads and opportunities through cold calling, networking, and other outreach methods.
• Conduct compelling presentations to showcase our products/services and highlight their value proposition.
• Communicate the benefits of our solutions to potential clients.
• Understand clients' needs and tailor solutions to meet their specific requirements.
• Develop and execute a strategic sales plan to achieve and exceed sales targets.
• Negotiate terms and conditions with potential clients to secure new business.
• Work closely with cross-functional teams, including marketing, product development, and customer support.