Account Manager

• Identify and research potential clients through various channels.
• Generate new leads and opportunities through cold calling, networking, and other outreach methods.
• Collaborate with marketing teams to leverage inbound leads and campaigns.
• Conduct compelling presentations to showcase our products/services and highlight their value proposition.
• Effectively communicate the benefits of our solutions to potential clients.
• Understand clients' needs and tailor solutions to meet their specific requirements.
• Develop and execute a strategic sales plan to achieve and exceed sales targets.
• Negotiate terms and conditions with potential clients to secure new business.
• Work closely with cross-functional teams, including marketing, product development, and customer support, to ensure a seamless client experience.

Business Development Account Manager

Customer Success Manager

• Works closely with US based Customer Success Team, including Implementation Supervisors/Specialists and Success Enablement Supervisors to support new business wins and reduce churn
• Works on technology solution setups (e.g., ex. CampusShip, WorldShip, Quantum View Manage, My Choice for Business, Billing Center, etc.)
• Completes tasks within given SLAs accurately and efficiently
• Documents activities in various UPS systems
• Communicates task progress to appropriate parties for status visibility

Customer Success Specialist

Engineer

• Identify innovative, cost effective, solutions to solve operational inefficiencies while addressing regulatory requirements and other unique pharmaceutical challenges.
• Perform financial analysis to develop business cases to secure funding for project execution.
• Identify, quantify & Implement cost savings / continuous improvement / innovation projects to drive increased efficiencies (layout, processes, automation).
• Develop Work Measurement (WMT) standards around complex processes such as pack outs designed to protect fragile vaccines and other critical biologics with cold and frozen storage paired with a breadth of specialty solutions designed to meet quality, time, and temperature needs.
• Analyze data to determine optimal storage environment / design / layout including CRT, Cooler, Freezer, Ultra-low Temp, Cage, Vault, Hazmat, and Hold.
• Analyze data to determine optimal resources (Labor/Staffing and MHE) based on volume and WMT standards with pack outs and shipping documentation complexities including Dry Ice, Gel Brick, Hazmat, and mixed products.
• Analyze facility capacity and utilization trends for future planning needs.
• Utilize AutoCAD to develop layout (facility, storage, processing area) designs optimized for warehouse process efficiencies.

Industrial Engineer, Warehousing

Backend Engineer

• Applies the principles of software engineering to design, develop, maintain, test, and evaluate computer software that provide business capabilities, solutions, and/or product suites.
• Provides systems life cycle management to ensure delivery of technical solutions is on time and within budget.
• Researches and supports the integration of emerging technologies.
• Provides knowledge and support for applications’ development, integration, and maintenance.
• Develops program logic for new applications or analyzes and modifies logic in existing applications.
• Analyzes requirements, tests, and integrates application components.
• Ensures that system improvements are successfully implemented.
• May focus on web/internet applications specifically, using a variety of languages and platforms.
• Provides specific functional expertise that is theoretical and conceptual in nature.
• Solves complex problems related to own job discipline by taking a new perspective on existing solutions.

Senior Java Full-Stack Software Engineer

• Leads the research, evaluation, design, development, testing, operational maintenance, protection, and support of UPS technology assets through entire life cycle
• Leads the research, evaluation, design, testing, implementation, maintenance, performance and capacity tuning, and support of third-party infrastructures, applications, and appliances
• Leads the research, analysis, design, implementation, maintenance, and support of storage and back-up recovery solutions
• Responsible for the research, analysis, design, implementation, maintenance, and support of an Information Services (I.S.) security model for UPS
• Performs strategic planning, diagnoses risk and system issues, and takes corrective actions to ensure continuity of operations
• Leads disaster recovery tests
• Identifies and implements technologies and processes to improve the reliability, efficiency, and availability of the systems environment
• Coaches team members to provide the tools and knowledge required for further development
• Provides 24x7 support on a rotating basis

Lead Kafka Engineer

Account Executive

• Play a vital role in expanding UPS market share
• Responsible for all products and solutions that UPS has to offer
• Manage your own customer portfolio within Iberia
• Maximize our share of wallet with customers
• Responsible for the full conversion sales cycle
• Report and document activities in our CRM system
• Work closely together with peers in both outside- and inside sales teams across Europe
• Receive training and onboarding in UPS Small Package and Healthcare
• Continuously develop with sales- and industry related training

Healthcare Inside Sales Executive

Product Manager

• Develop and implement the Product & Platform Operating Model, organizing technology teams around products and persistent capabilities with a focus on user personas.
• Strengthen collaboration between business and technology teams to ensure technology initiatives support organizational goals.
• Align intake and solutioning processes with Program Increment cycles for seamless delivery.
• Apply Lean-Agile methodologies to drive execution, provide leadership with insights on team capacity, and optimize resource allocation.
• Institutionalize capacity-based funding models, ensuring transparency in operational and growth expenditures.
• Lead change initiatives by fostering awareness, desire, knowledge, action, and reinforcement to support product transformation.
• Advance skills and training programs to support the transition to a product operating model.
• Ensure consistent, transparent messaging regarding Digital Transformation across the organization.
• Mobilize product lines and large-scale pods to accelerate innovation and support organizational objectives.
• Lead role-based capability development to ensure teams possess the necessary skills for successful product management.
• Drive team performance, establish measurable standards, and implement best practices for software development efficiency by tracking metrics to measure effectiveness and impact.
• Design and implement Communities of Practice (CoP) and Centers of Excellence (CoE) to foster collaboration and knowledge sharing.

Senior Director, Product Management

Software Engineer

• This position provides input, support, and performs full systems life cycle management activities (e.g., analyses, technical requirements, design, coding, testing, implementation of systems and applications software, etc.)
• He/She participates in component and data architecture design, technology planning, and testing for Applications Development (AD) initiatives to meet business requirements.
• This position provides input to applications development project plans and integrations.
• He/She collaborates with teams and supports emerging technologies to ensure effective communication and achievement of objectives.
• This position provides knowledge and support for applications development, integration, and maintenance.
• He/She provides input to department and project teams on decisions supporting projects.

Senior Applications Developer – FLEX

Human Resources

• Enters data into Human Resources database.
• Composes competent memos to employees to effectively communicate policy and procedural changes.
• Assists in the construction and improvement of company policies and procedures.
• Reviews resumes in online database to recruit qualified individuals for specific open positions.
• Maintains applications, and applicant flow logs in accordance with standard company procedures.
• Assists in recruitment activities and special projects as needed.
• Files documents and answer phone calls.

Seasonal HR Representative

Consultant

• Supports franchisees within a designated territory throughout their franchise lifecycle.
• Optimize revenue by collaborating with franchisees to develop quarterly/annual business plans.
• Conduct quarterly store evaluations to ensure compliance with brand standards and operational procedures.
• Build relationships, provide training, coaching, and communication to franchisees to enhance customer experience and drive growth.
• Assist with franchise renewals, ownership transfers, relocations, new buildouts, remodels, store placements, merchandising and business transitions.
• Plan convention style networking meetings to educate, set direction, foster engagement, and share best practices.

Franchise Consultant

Vice President

• Serve as the senior executive liaison to key enterprise accounts, developing multi-level stakeholder relationships including C-suite and board-level executives.
• Facilitate strategic executive business reviews and ongoing alignment conversations to reinforce long-term value.
• Act as a strategic advisor to the customer, identifying new opportunities to support their growth and transformation agenda.
• Build and manage joint strategic plans aligned to customer goals, industry shifts, and mutual business value.
• Lead co-innovation, product alignment, and go-to-market collaboration initiatives where applicable.
• Expand the footprint of the partnership through upsell, renewal, and multi-year expansion planning.
• Partner with internal teams—Sales, Product, Customer Success, Marketing, and Support—to deliver on customer commitments and ensure a unified customer experience.
• Drive internal accountability around service delivery, program milestones, and key success metrics.
• Anticipate risks and proactively manage escalations to protect the relationship and brand integrity.
• Define and track success metrics including customer satisfaction, NPS, renewal rates, and revenue contribution.
• Deliver executive-level reporting and insights to both internal leadership and the customer.
• Provide voice-of-customer insights to help shape the company’s product, service, and growth strategies.
• Establish and lead formal governance structures for each enterprise account (e.g., steering committees, quarterly reviews, executive sponsors).
• Ensure compliance with all contractual obligations, regulatory requirements, and service-level agreements.

Vice President, Strategic Accounts

• Serve as the senior executive liaison to key enterprise accounts, developing multi-level stakeholder relationships including C-suite and board-level executives.
• Facilitate strategic executive business reviews and ongoing alignment conversations to reinforce long-term value.
• Act as a strategic advisor to the customer, identifying new opportunities to support their growth and transformation agendas.
• Build and manage joint strategic plans aligned to customer goals, industry shifts, and mutual business value.
• Lead co-innovation, product alignment, and go-to-market collaboration initiatives where applicable.
• Expand the footprint of the partnership through upsell, renewal, and multi-year expansion planning.
• Partner with internal teams—Sales, Product, Customer Success, Marketing, and Support—to deliver on customer commitments and ensure a unified customer experience.
• Drive internal accountability around service delivery, program milestones, and key success metrics.
• Anticipate risks and proactively manage escalations to protect the relationship and brand integrity.
• Define and track success metrics including customer satisfaction, NPS, renewal rates, and revenue contribution.
• Deliver executive-level reporting and insights to both internal leadership and the customer.
• Provide voice-of-customer insights to help shape the company’s product, service, and growth strategies.
• Establish and lead formal governance structures for each enterprise account (e.g., steering committees, quarterly reviews, executive sponsors).
• Ensure compliance with all contractual obligations, regulatory requirements, and service-level agreements.

Strategic Accounts Vice President

Manager

• Develop and maintain web applications using modern technologies
• Collaborate with cross-functional teams to deliver high-quality software
• Participate in code reviews and contribute to technical architecture decisions
• Mentor junior developers and share best practices

F&A Systems Manager – Blackline

Business Development Rep

• Meet or exceed goals for assigned accounts, territory or area.
• Focus on growth of existing business and new customer sales by working to meet business goals set by management.
• Build upon and maintain Marken’s existing customer base through Customer Service, frequent client interaction and technical expertise
• Lead and provide business support to client specific team(s) of Project Managers and Project Coordinators to ensure end-to-end customer satisfaction and accuracy of all jobs pertaining to clients’ accounts assigned.
• Lead, develop and provide innovative services and technical solutions to clients
• Manage quote requests and client special requests
• Facilitate, track and communicate job win / loss ratios & pursuit metrics for all assigned accounts by using Marken internal systems
• Identify and recommend solutions to address client loss scenarios
• Monitor and communicate client pipelines to senior management
• Conduct market research and trend analysis reporting for all assigned and prospective accounts
• Coordinate client projects with Operations
• Share market information (trends, competitor information, etc) with Marketing and Senior Management
• Assist in managing audits & site visits
• Assist in addressing complaints with QA / CAPA
• Attend trade shows / exhibitions, workshops and seminars
• Arrange client visits, dinners, outings and quarterly Meetings
• Arrange and coordinate with appropriate parties, including Client Services and management staff as appropriate, company related travel to insure frequent client contact and visibility
• Apply Good Manufacturing Principles in all areas of responsibility.
• Demonstrate and drive the Marken – Integrity, Intensity, Involvement and Innovation (The Four I’s).client contracts, CDA’s, MSA’s and Technical Agreements

Business Development Manager

Inside Sales

• Cold calling; making multiple outbound calls to potential clients
• Understanding client needs and offering solutions and support
• Researching potential leads from business directories, web searches, or digital resources
• Qualifying leads from digital campaigns, conferences, references, tradeshows, etc.
• Creating and maintaining a list/database of prospect clients
• Presenting and delivering information to potential clients
• Answering potential client questions and follow-up call questions
• Working with sales team when closing sale
• Tracking weekly, monthly, and quarterly performance and sales metrics
• Building pipelines with channel partners and team members to close sales
• Maintaining database (Salesforce, CRM, Excel, etc.) of prospective client information
• Closing sales and working with client through closing process

Inside Sales Associate

Analyst

• Supports North & South Asia District Freight Forwarding Operations Director in managing SCS operations in countries to achieve both financial and operational goals
• Assists in improving operations by ensuring operational processes are standardized and initiative execution are aligned across countries
• Assists in gateway and operational support measurements to monitor and improve processes and business results
• Assists in establishing and monitoring the Key Performance Indicators (including business results tracking, productivity, cost management) to ensure improvement of KPI’s
• Assists in pre-audit preparation and self-assessment to ensure countries work according to standard and comply way
• Makes recommendations for changes to resolve supply chain or operational issues
• Assists in the generation and distribution of performance reports to concerned parties to ensure performance awareness and improvement
• Produces statistical and analytical reports for management to determine lane activity and growth opportunities
• Conducts data analysis to identify issues and action plans for continuous improvement
• Evaluates IAF cost and sell rate input by country. Routing and mark up details to drive pricing competitiveness initiatives and margin improvement activities
• Gathers and conducts research on market intelligence
• Works closely with countries on identifying root causes of recurring issues and develops solutions to improve freight forwarding operations
• Prepares weekly and monthly report and forecasts for district management and operations

Freight Analyst, North & South Asia

Threat Intelligence Specialist

• Identify, track, monitor, contain and mitigate information security threats
• Perform analysis of endpoint and network data utilizing established processes and tools
• Responsible for documentation of security events and their resolution
• Communicate with and educate clients and asset owners

Cyber Intelligence Analyst

• Piloter la relation client
• Suivre la performance commerciale
• Exploiter les données & insights
• Améliorer la qualité de service
• Veille concurrentielle
• Piloter le développement business
• Manager les équipes
• Développer les talents

Country Manager – Healthcare

• Develops and manages a portfolio of assigned Business-to-Business clients within a specific geographical area
• Searches and develops potential clients to meet monthly sales targets
• Contacts prospects via telephone or email to gather information and set appointments
• Analyzes customer needs, prepares bids, and presents UPS services
• Focuses on retaining and penetrating active clients in portfolio
• Completes maintenance, problem resolution, and sales management of client portfolio
• Monitors sales through drafting and updating reports and internal systems

District Account Executive

Systems Engineer

• Maintenance activities performed to keep a UPS package handling facility operating efficiently and effectively
• Troubleshooting, adjusting, and replacing AC and DC electrical equipment such as batteries, control stations, fuses, motor starters, relays, switches, timers, servo driven equipment, photo electrical devices, transducers, Variable Frequency Drives (VFD’s) and encoders
• Inspecting, troubleshooting, repairing, and/or replacing mechanical components such as motors, reducers, drive chains, sprockets, sheaves, pulleys, rollers, conveyor belts, bearings, and transfer plates
• Inspecting, troubleshooting, repairing, and/or replacing pneumatic equipment such as diverters, lubricators, hoses, and coils
• Inspecting, troubleshooting, repairing, and/or replacing hydraulic equipment such as hoses, fittings, cylinders, and pumps
• Welding equipment such as handrails, conveyor supports, package handling equipment, carts, and grating as defined by scope of work
• Performing preventive maintenance inspections of plant equipment such as conveyors, bulk carts, and power industrial equipment

Building and Systems Mechanic

Full-stack Engineer

• Cloud Architecture: Design, build, and deploy scalable, highly available, and fault-tolerant systems on Google Cloud Platform and Microsoft Azure.
• Platform Engineering: Improve developer experiences and self-service capabilities by creating and managing an internal developer platform that helps developers be more efficient, secure, and scalable.
• Kubernetes Expertise: Manage and optimize Kubernetes clusters for deploying and scaling applications.
• Enterprise Application Development: Able to design systems with the enterprise application developer in mind.
• Oversee the development and implementation of enterprise solutions which align with business strategies and software engineering needs.
• Infrastructure as Code (IaC): Utilize Terraform to automate the provisioning of cloud resources, ensuring consistency, repeatability, security, and traceability.
• Security: Implement and manage security measures to protect cloud infrastructure and applications, including compliance with industry standards and best practices.
• Collaboration: Work closely with various departments, including IT, security, and application development teams, to ensure seamless integration and operation of platform services.
• Partner with product, security, and engineering teams to align platform capabilities with business goals.
• Documentation and Training: Create comprehensive documentation and functional training sessions, workshops, and lunch-and-learn events to share knowledge and best practices.

Software Development Engineer II

• Develops User Stories to ensure features are aligned with UPS's corporate strategy
• Performs cost-benefit analysis to ensure effective use of UPS resources for maximum ROI
• Works with stakeholders to ensure clarity on features and requirements
• Conducts meetings with stakeholders to provide updates on features and status
• Probes, isolates, and troubleshoots business and/or operational problems for supported application
• Develop/Create and maintain the backlog for the developing, support and enhancement of the application using the agile principles
• Review functional designs to understand how the applications will be design and perform
• Monitor and validate all applications are functioning as designed in a production environment
• Researching standards that apply to the program
• First point of contact for the business for all system support issues and questions
• Qualifications: Experience with Lean/SAFe/Agile and Azure DevOps (ADO) framework - Preferred
• Experience with Adobe Analytics, Power BI, and Quantum Metrics - Preferred
• Critical thinking/analysis skills with ability to understand complex business problems
• Understands the application of technology to solve business problems
• Ability to learn new systems and keep up with existing systems as they evolve
• Effective communicator, both written and verbal
• Must have experience with customer facing applications
• Must have experience bringing in feature capabilities from discovery through deployment and every phase in between.
• Must have experience tracking product metrics