Customer Success Account Manager – Signature

UPS

UPS customer success supervisor managing high-volume SMB accounts across Northern California territories. Driving retention, product adoption, customer satisfaction, and scalable account growth.

Posted 8/20/2026full-timeRocklin • California • 🇺🇸 United StatesMid-LevelSenior💰 $70,260 - $123,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success and account management, focusing on upselling, cross-selling, and customer engagement strategies. Proficient in monitoring customer health metrics and utilizing data-driven insights to enhance customer satisfaction and retention.

Highest-signal resume keywords

Customer Success ManagementSMB Account ManagementData-Driven MindsetExcellent Written CommunicationOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Tools & Technologies

UPS DRIVE

Industry Keywords

Customer EngagementChurn PreventionUpselling StrategiesCross-Selling StrategiesCustomer Health Metrics

About the role

Key responsibilities & impact

Serve as the primary point of contact and advocate for assigned accounts
Handle routine customer inquiries with standardized solutions and escalate complex issues as needed
Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions
Proactively engage existing customers to enhance value and prevent churn
Conduct periodic, mostly virtual customer check-ins and performance reviews
Identify low-touch upsell opportunities and guide customers to resources for additional value
Develop upselling and cross-selling strategies to drive account growth
Drive product adoption and educate customers on products and services
Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability
Monitor customer health metrics to measure satisfaction and prevent churn
Update UPS DRIVE with retention data and plan next steps for churn prevention and growth

Requirements

What you’ll need

0–4 years in customer success, support, or related customer-facing roles
SMB account management experience
Ability to manage multiple customer engagements through strong organizational skills
Data-driven mindset
Excellent written communication skills
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer

Benefits

Comp & perks

Medical/prescription drug coverage
Dental & Vision Benefits
Flexible Spending Account
Health Savings Account
Dependent Care Flexible Spending Account
Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
Disability Income Protection Plan
Employee Assistance Program
Educational Assistance Program
401(k) retirement program
Vacation
Paid Holidays and Personal time
Paid Sick/Family and Medical Leave time as required by law
Discounted Employee Stock Purchase Program
Sales incentive plan
Annual management incentive plan