Traba

Recruitment

• Source, attract, screen, interview, and place candidates for light industrial roles (full-cycle recruitment)
• Coordinate with Territory Operations Team to understand customer needs
• Communicate with users on the app to fill open positions
• Make high volume calls to workers across different time zones to ensure shift coverage
• Coordinate and schedule interviews between candidates and clients
• Provide timely and constructive feedback to candidates and the Territory Operations Team
• Perform repetitive tasks daily with consistency and attention to detail
• Be adaptable to be placed where there is demand, with little downtime
• Thrive in a fast-paced, results-driven environment and make quick decisions

Operations Specialist, Recruiter

• Conduct full-cycle recruitment: sourcing, screening, interviewing, and placing candidates for light industrial roles
• Work closely with the Territory Operations Team to understand each customer’s unique needs and coordinate hires
• Communicate with users on the app to effectively fill open positions
• Make a high volume of calls to workers across different time zones to ensure shift coverage
• Coordinate and schedule interviews between candidates and clients
• Provide timely and constructive feedback to candidates and Territory Operations Team
• Perform repetitive tasks daily with consistency and attention to detail
• Be adaptable to be placed where there is demand, with little downtime
• Thrive in a fast-paced, results-driven environment where quick decision-making and adaptability are crucial

Operations Specialist - Recruiter

• Conduct full-cycle recruitment: sourcing, screening, interviewing, and placing candidates for light industrial roles
• Coordinate with Territory Operations Team to understand customer needs
• Communicate with users on the app to fill open positions
• Make high volume calls to workers across different time zones to ensure shift coverage
• Coordinate and schedule interviews between candidates and clients
• Provide timely and constructive feedback to candidates and the Territory Operations Team
• Perform repetitive daily tasks consistently and with attention to detail
• Adapt to be placed where demand is highest with little downtime
• Thrive in a fast-paced, results-driven environment requiring quick decision-making

Operations Specialist – Recruiter

Operations

• Process payments and ensure accuracy and efficiency of invoicing processes for business clients
• Identify opportunities for process enhancements and implement improvements to streamline invoicing and reporting
• Process customer timesheets to accurately generate invoices for business clients
• Create and maintain custom reports related to invoicing, timesheets, and payroll adjustments
• Collaborate closely with the business operations team to improve administrative workflows and client experience
• Address and resolve support issues related to invoicing and timesheet discrepancies in a timely manner
• Ensure compliance with internal and customer systems and SOPs; assist with development of SOPs to streamline payment processes

Customer Operations Specialist

• Identify opportunities for process enhancements and implement improvements to streamline invoicing and reporting
• Process timesheets from customers to accurately generate invoices for business clients
• Create and maintain custom reports related to invoicing, timesheets, and payroll adjustments
• Collaborate closely with the business operations team to improve administrative workflows
• Address and resolve support issues related to invoicing and timesheet discrepancies in a timely manner
• Ensure compliance with internal and customer systems and standard operating procedures (SOPs)
• Assist with the development of SOPs to streamline internal payment processes and invoicing accuracy

• Monitor Traba's daily operations live and ensure shifts posted on the marketplace are executed flawlessly, troubleshooting in real-time
• Coordinate closely with Territory Operations Manager to understand each customer’s unique needs and shape the daily operations
• Ensure a positive and trusted experience for workers on the platform
• Provide excellent experience for workers before, during, and after their shifts
• Resolve support issues for workers in a timely manner to ensure customer satisfaction
• Communicate with and manage workers effectively to deliver the number of workers our clients require
• Ensure workers are clocked in and clocked out at the right times to ensure accurate payment
• Identify opportunities to improve processes, tooling, and product to be more efficient
• Support forward-filling or worker-vetting initiatives when needed
• Help build standard operating procedures and continuously improve upon them
• Learn and master multiple internal systems
• Help workers understand how to use the Traba app and handle sensitive, complex user-facing issues on the platform

Live Operations Specialist – Logistics Coordination

• Monitor Traba's daily operations live and make sure all shifts posted on our marketplace are executed flawlessly and prepare and troubleshoot in real-time
• Coordinate closely with Territory Operations Manager to understand each customer’s unique needs and shape daily operations
• Ensure a positive and trusted experience for our workers on the platform before, during, and after their shifts
• Provide excellent experience for our workers and resolve support issues in a timely manner to ensure customer satisfaction
• Communicate with and manage workers effectively to deliver required staffing levels
• Ensure workers are clocked in and clocked out at the right times to ensure accurate payment
• Identify opportunities to improve processes, tooling, and product for efficiency
• Support forward-filling or worker-vetting initiatives when needed
• Help build and continuously improve standard operating procedures
• Learn and master multiple internal systems and help workers use the Traba app and handle sensitive, complex user-facing issues on the platform

Sales Development Rep

• Entry-level client-facing Sales Development Representative role in Traba's NYC office
• Research and identify potential clients and understand their business needs
• Engage prospects via cold calling, emails, and social media to introduce Traba’s solutions
• Qualify leads and coordinate with sales team to schedule meetings or presentations
• Work closely with sales and marketing to develop and refine lead generation strategies
• Keep accurate records of customer interactions and transactions
• Opportunity to promote into leadership or move cross-functionally over time

Growth Operations Analyst, SDR

• Client-facing entry-level Sales Development role to scale Traba and unlock revenue opportunities
• Research and identify potential clients, understanding their business needs
• Engage with prospects via cold calling, emails, and social media introducing Traba’s innovative solutions
• Qualify leads and coordinate with the sales team to schedule meetings or presentations
• Work closely with sales and marketing teams to develop and refine lead generation strategies
• Keep accurate records of customer interactions and transactions, recording details of inquiries, comments, and complaints
• Start in sales with goal of promotion into leadership or cross-functional moves over time; on-site in NYC office 5 days a week

Sales Development Representative

• Conduct full-cycle recruitment: sourcing, screening, interviewing, and placing candidates for light industrial roles
• Coordinate with Territory Operations Team to understand customer needs
• Communicate with users on the app to fill open positions
• Make high volume calls to workers across different time zones to ensure shift coverage
• Coordinate and schedule interviews between candidates and clients
• Provide timely and constructive feedback to candidates and the Territory Operations Team
• Perform repetitive tasks daily with consistency and attention to detail
• Be adaptable to be placed where there is demand with little downtime
• Thrive in a fast-paced, results-driven environment requiring quick decision-making

• Conduct full-cycle recruitment, including sourcing, screening, interviewing, and placing candidates for light industrial roles.
• Work closely with the Territory Operations Team to understand each customer’s unique needs.
• Communicate with users on the app to effectively fill open positions.
• Make a high volume of calls to workers across different time zones to ensure shift coverage.
• Coordinate and schedule interviews between candidates and clients.
• Provide timely and constructive feedback to candidates and Territory Operations Team.
• Perform repetitive tasks daily with consistency and attention to detail.
• Be adaptable to be placed where there is demand, with little downtime.
• Thrive in a fast-paced, results-driven environment where quick decision-making and adaptability are crucial.

• Conduct full-cycle recruitment: sourcing, screening, interviewing, and placing candidates for light industrial roles
• Coordinate with the Territory Operations Team to understand each customer’s unique needs
• Communicate with users on the app to fill open positions
• Make a high volume of calls to workers across different time zones to ensure shift coverage
• Coordinate and schedule interviews between candidates and clients
• Provide timely and constructive feedback to candidates and the Territory Operations Team
• Perform repetitive tasks daily with consistency and attention to detail
• Be adaptable to be placed where there is demand, with little downtime
• Thrive in a fast-paced, results-driven environment and make quick decisions

Business Operations

• Traba empowers businesses and workers by connecting light industrial businesses with reliable talent through a technology-driven marketplace.
• Provide rapid and responsive assistance to businesses on time-sensitive workforce issues, delivering a seamless high-touch experience.
• Monitor daily activities to ensure smooth scheduling and shift management, proactively resolving issues.
• Act as trusted point of contact for businesses, providing solutions that align with customer needs.
• Collaborate with internal teams to identify process improvements, develop SOPs, and enhance efficiency.
• Resolve standard customer requests (about 80% of tickets) and escalate complex scenarios to Biz Ops (20%).
• Use internal systems to monitor requests, troubleshoot issues, and support platform navigation.
• Work rotating schedules including early mornings, late nights, weekends, and holidays to support 24x7 coverage.

Business Operations Specialist, Customer Success

• Traba’s mission: empower businesses and workers via a marketplace connecting light industrial businesses with reliable talent
• Monitor Traba's daily operations live and make sure all shifts posted on our marketplace are executed flawlessly and prepare and troubleshoot in real-time
• Coordinate closely with Territory Operations Manager to understand each customer’s unique needs to shape the daily operations to meet those needs
• Ensure a positive and trusted experience for our workers on our platform
• Provide excellent experience for our workers before, during, and after their shifts
• Resolve support issues for workers in a timely manner to ensure customer satisfaction
• Communicate with and manage our workers effectively to deliver the number of workers our clients require to run their businesses
• Ensure workers are clocked in and clocked out at the right times to ensure accurate payment
• Identify opportunities to improve our processes, tooling, and product to be more efficient
• Support with forward-filling or worker-vetting initiatives when needed
• Help us build standard operating procedures and continuously improve upon them
• Learn and master multiple internal systems
• Help workers understand how to use the Traba app and handle sensitive, complex user-facing issues on the platform

Live Operations Specialist, Logistics Coordination

Traba’s mission is to empower businesses and workers to reach their full productivity and potential. Traba is a technology company that is revolutionizing the broken staffing industry through a marketplace that connects light industrial businesses with reliable talent while providing workers with flexible and meaningful opportunities. By connecting both, new levels of productivity, earning potential, and avenues for growth are unlocked.
We're looking for an entrepreneurial and motivated Business Operations Specialist to join our team and help us ensure our daily operations run on point as we work to achieve our mission of empowering workers and businesses alike.
• Monitor Traba's daily operations live and make sure all shifts posted on our marketplace are executed flawlessly and prepare and troubleshoot in real-time in order to do so
• Coordinate closely with Territory Operations Manager to understand each customer’s unique needs to shape the daily operations to meet those needs
• Ensure a positive and trusted experience for our workers on our platform
• Provide excellent experience for our workers before, during, and after their shifts
• Resolve support issues for workers in a timely manner to ensure customer satisfaction
• Communicate with and manage our workers effectively to deliver the number of workers our clients require to run their businesses
• Ensure workers are clocked in and clocked out at the right times to ensure accurate payment
• Identify opportunities to improve our processes, tooling, and product to be more efficient
• Support with forward-filling or worker-vetting initiatives when needed
• Help us build standard operating procedures and continuously improve upon them
• Learn and master multiple internal systems
• Help workers understand how to use the Traba app and handle sensitive, complex user-facing issues on the platform