Live Operations Specialist, Logistics Coordination
Traba
Swift
Live Operations Specialist – Logistics Coordination
Traba
full-time
Posted on:
Origin: • 🇵🇭 Philippines
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
Swift
About the role
- Monitor Traba's daily operations live and make sure all shifts posted on our marketplace are executed flawlessly and prepare and troubleshoot in real-time
- Coordinate closely with Territory Operations Manager to understand each customer’s unique needs and shape daily operations
- Ensure a positive and trusted experience for our workers on the platform before, during, and after their shifts
- Provide excellent experience for our workers and resolve support issues in a timely manner to ensure customer satisfaction
- Communicate with and manage workers effectively to deliver required staffing levels
- Ensure workers are clocked in and clocked out at the right times to ensure accurate payment
- Identify opportunities to improve processes, tooling, and product for efficiency
- Support forward-filling or worker-vetting initiatives when needed
- Help build and continuously improve standard operating procedures
- Learn and master multiple internal systems and help workers use the Traba app and handle sensitive, complex user-facing issues on the platform
Requirements
- 2+ years of professional experience at a fast-growth company in track & trace, logistics coordination or similar role
- Proven ability to balance multiple critical tasks, work under pressure, and consistently deliver against deadlines
- An ownership mentality and strong work ethic
- Enthusiastic and positive attitude with strong customer empathy and care for our workers
- Customer management skills, including problem-solving, setting customer expectations, and building customer relationships
- Grit and willingness to roll up your sleeves and tackle something hands-on
- Excellent communication skills, both verbal and written
- Attention to detail balanced with swift execution
- Ability to thrive in a fast-paced and ambiguous environment
- Excellent organization, time management, and prioritization skills
- Ability to work rotating shifts including early mornings, weekends, weeknights and weekdays
