Business Operations Specialist, Customer Success

Traba

full-time

Posted on: 9/3/2025

Origin: • 🇵🇭 Philippines

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Junior

About the role

Traba empowers businesses and workers by connecting light industrial businesses with reliable talent through a technology-driven marketplace.
Provide rapid and responsive assistance to businesses on time-sensitive workforce issues, delivering a seamless high-touch experience.
Monitor daily activities to ensure smooth scheduling and shift management, proactively resolving issues.
Act as trusted point of contact for businesses, providing solutions that align with customer needs.
Collaborate with internal teams to identify process improvements, develop SOPs, and enhance efficiency.
Resolve standard customer requests (about 80% of tickets) and escalate complex scenarios to Biz Ops (20%).
Use internal systems to monitor requests, troubleshoot issues, and support platform navigation.
Work rotating schedules including early mornings, late nights, weekends, and holidays to support 24x7 coverage.

Customer-Focused: strong empathy and ability to build relationships and resolve issues.
Process-Oriented: identify inefficiencies and implement effective workflow solutions.
Adaptable: excel in fast-paced, ambiguous environments and balance multiple tasks under pressure.
Resilient Problem-Solver: growth mindset, learns from experience and shows grit.
Exceptional Communicator: excellent verbal and written communication skills.
1+ years of professional experience in customer success, business support, or similar role within a fast-growing company.
Proven ability to manage multiple priorities while meeting tight deadlines.
Strong organizational skills and attention to detail, with the ability to execute swiftly.
Proactive approach to problem-solving and ownership mentality in tasks.
Enthusiastic attitude and commitment to delivering exceptional customer experiences.