Director, Business Operations
Pfizer
Senior Quality Analyst – Business Process, Service Excellence
EXL
full-time
Posted on:
Location Type: Hybrid
Location: 🇵🇭 Philippines
Visit company websiteJob Level
Senior
About the role
- Conduct evaluations and data analysis to ensure quality standards are met **
- Collaborate effectively with cross-functional teams to identify areas for process improvement **
- Assist in developing and implementing action plans to enhance organizational processes **
- Participate in client discussions, providing insights and clarifications as needed **
- Support ongoing operational improvements to increase efficiency and effectiveness **
- Ensure all reports and documentation are accurate, timely, and compliant with policies **
- Work diligently to complete all assigned tasks, including overtime when necessary **
- Uphold strong work ethics, punctuality, and attendance standards **
- Use critical thinking to reason out issues based on process policies rather than emotions **
- Maintain a keen eye for detail to identify discrepancies or areas of concern **
- Communicate effectively with team members and clients, fostering a collaborative environment **
- Stay updated on organizational processes and quality assurance best practices **
- Contribute to a positive team environment with a people-oriented approach
Requirements
- Relevant experience in quality assurance or related fields (preferred) **
- Familiarity with organizational processes and strong communication skills (preferred) **
- Quality experience or SME experience is a plus **
- Willingness to work overtime to complete assigned tasks **
- Rational approach aligned with process policies, not based on emotions **
- Dependability, punctuality, and no attendance issues **
- People-oriented with a collaborative mindset **
- Keen attention to detail and willingness to engage in client discussions **
- Proactive attitude toward operational improvements
Benefits
- EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
collaborationcritical thinkingattention to detailcommunicationdependabilitypunctualitypeople-orientedproactive attitude
