Sales Manager
OpenLoop
Business Operations Manager
Sprout Solutions
full-time
Posted on:
Origin: • 🇵🇭 Philippines
Visit company websiteJob Level
SeniorLead
About the role
- Partner with Growth and Customer Success leaders to leverage operational data and identify improvement opportunities
- Execute cross-functional process improvement programs and own a portfolio of projects
- Empower and manage a small team of Process Improvement Analysts and Technology Specialists
- Manage and improve Revenue Operations infrastructure, sales processes, and tech stack (including HubSpot)
- Ensure integrity of data and data flows in HubSpot and other sales/marketing tools and system integrations
- Build, coach, and develop a high-performing team
- Manage external vendors and conduct vendor evaluation and diligence
- Lead planning and execution of process improvement projects with sponsors and stakeholders
- Conduct ad-hoc analysis to identify and evaluate business opportunities to improve revenue operations
- Document key processes to ensure knowledge management and smooth rollouts
- Coach cross-functional team members on process improvement frameworks and change management
Requirements
- 7+ years of experience in process improvement, preferably in sales, customer experience and/or operations
- Experience leading process improvement or high-visibility projects in tech or tech startups
- Proven track record and passion for creating processes that improve customer experience, deliver high quality and are efficient
- Lean Six Sigma experience or certification (or other process improvement frameworks)
- Strong analytical skills and proficiency in Google Suite/MS Office
- Experience in cross functional collaboration and working in matrixed structures
- Creative problem solving skills and ability to deliver easy to use tools
- Ability to thrive in fast-paced, multitask environments and juggle multiple priorities
- Experience with change management and ability to influence cross-functional organizations
- Prior experience working with HubSpot/Salesforce/CRM systems
- Experience with customer-facing/customer service organizations (a plus)
- Experience in management consulting is an asset
