Business Operations

• Partner with Growth and Customer Success leaders to leverage operational data and identify improvement opportunities
• Execute cross-functional process improvement programs and own a portfolio of projects
• Empower and manage a small team of Process Improvement Analysts and Technology Specialists
• Manage and improve Revenue Operations infrastructure, sales processes, and tech stack (including HubSpot)
• Ensure integrity of data and data flows in HubSpot and other sales/marketing tools and system integrations
• Build, coach, and develop a high-performing team
• Manage external vendors and conduct vendor evaluation and diligence
• Lead planning and execution of process improvement projects with sponsors and stakeholders
• Conduct ad-hoc analysis to identify and evaluate business opportunities to improve revenue operations
• Document key processes to ensure knowledge management and smooth rollouts
• Coach cross-functional team members on process improvement frameworks and change management

Business Operations Manager

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