Business Operations Support Assistant
Forvis Mazars Group
ERP
Area Manager – Business Process & Service Excellence, Quality Excellence
EXL
full-time
Posted on:
Location Type: Hybrid
Location: 🇵🇭 Philippines
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Lead and manage the Quality Assurance (QA) team to ensure adherence to quality standards and compliance requirements.
- Develop, implement, and monitor quality control systems to ensure consistent product and process quality.
- Oversee internal and external audits, including preparing documentation and corrective action plans.
- Collaborate with cross-functional teams to address quality issues and drive improvement.
- Analyze data to identify trends, root causes, and opportunities for improvement.
- Maintain and enhance ISO or other relevant quality certifications.
- Train staff on quality-related topics, procedures, and expectations.
Requirements
- Minimum 5 years of experience in quality management or a related field.
- In-depth knowledge of quality systems (e.g., ISO 9001, Six Sigma, GMP, etc.).
- Strong leadership and team management skills.
- Excellent analytical and problem-solving abilities.
- Effective communication skills and ability to influence cross-functional teams.
- Bachelor's degree in Quality, Engineering, or related discipline.
- Certification in quality management (e.g., Six Sigma, CQE, CQA).
- Experience working in Insurance Industry.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
quality managementquality control systemsISO 9001Six SigmaGMPdata analysisroot cause analysiscorrective action plansauditingtrend analysis
Soft skills
leadershipteam managementanalytical skillsproblem-solvingcommunicationinfluencingcollaborationtrainingattention to detailorganizational skills
Certifications
Six SigmaCQECQA
