Live Operations Specialist, Logistics Coordination
Traba
full-time
Posted on:
Location: 🇨🇴 Colombia
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
Swift
About the role
- Monitor Traba's daily operations live and ensure all shifts posted on the marketplace are executed flawlessly; prepare and troubleshoot in real-time
- Coordinate closely with Territory Operations Manager to understand each customer’s unique needs and shape daily operations accordingly
- Ensure a positive and trusted experience for workers on the platform
- Provide excellent experience for workers before, during, and after their shifts
- Resolve support issues for workers in a timely manner to ensure customer satisfaction
- Communicate with and manage workers effectively to deliver required staffing levels for clients
- Ensure workers are clocked in and clocked out at the right times to ensure accurate payment
- Identify opportunities to improve processes, tooling, and product efficiency
- Support forward-filling or worker-vetting initiatives when needed
- Help build and continuously improve standard operating procedures
- Learn and master multiple internal systems
- Help workers understand how to use the Traba app and handle sensitive, complex user-facing issues on the platform
Requirements
- 2+ years of professional experience at a fast-growth company in track & trace, logistics coordination or similar role
- Proven ability to balance multiple critical tasks, work under pressure, and consistently deliver against deadlines
- An ownership mentality and strong work ethic
- Enthusiastic and positive attitude with strong customer empathy and care for workers
- Customer management skills, including problem-solving, setting customer expectations, and building customer relationships
- Grit and willingness to roll up your sleeves and tackle hands-on tasks
- Excellent communication skills, both verbal and written
- Attention to detail balanced with swift execution
- Ability to thrive in a fast-paced and ambiguous environment
- Excellent organization, time management, and prioritization skills
- Flexibility to work rotating shifts including early mornings, weekends, and weeknights