Customer Operations Specialist
Traba
full-time
Posted on:
Location: 🇵🇭 Philippines
Visit company websiteJob Level
JuniorMid-Level
About the role
- Process timesheets from customers to accurately generate invoices for business clients
- Process payments and ensure accuracy and efficiency of invoicing processes
- Create and maintain custom reports related to invoicing, timesheets, and payroll adjustments
- Identify opportunities for process enhancements and work with management to implement improvements
- Collaborate closely with the business operations team to improve administrative workflows and provide a seamless client experience
- Address and resolve support issues related to invoicing and timesheet discrepancies in a timely manner
- Ensure compliance with internal and customer systems and standard operating procedures (SOPs)
- Assist with development of SOPs to streamline internal payment processes and invoicing accuracy
Requirements
- 2+ years of experience in Data Entry, AR/AP, Payroll, Workforce Management or as a Payment Specialist
- Experience with payroll platforms and data entry
- Strong analytical skills; ability to generate and interpret custom reports related to timesheets, invoicing, and pending adjustments
- Excellent communication and collaboration skills with cross-functional teams (business operations, product)
- Proactive, self-starter mindset and results-driven approach
- Keen eye for detail and commitment to operational excellence