Customer Operations Specialist
Traba
Job Level
JuniorMid-Level
About the role
- Process payments and ensure accuracy and efficiency of invoicing processes for business clients
- Identify opportunities for process enhancements and implement improvements to streamline invoicing and reporting
- Process customer timesheets to accurately generate invoices for business clients
- Create and maintain custom reports related to invoicing, timesheets, and payroll adjustments
- Collaborate closely with the business operations team to improve administrative workflows and client experience
- Address and resolve support issues related to invoicing and timesheet discrepancies in a timely manner
- Ensure compliance with internal and customer systems and SOPs; assist with development of SOPs to streamline payment processes
Requirements
- 2+ years of experience in Data Entry, AR/AP, Payroll, Workforce Management or as a Payment Specialist
- Experience with payroll platforms and data entry
- Strong analytical skills; ability to generate and interpret custom reports related to timesheets, invoicing, and pending adjustments
- Excellent communication and collaboration skills with cross-functional teams such as business operations and product development
- Proactive self-starter with a results-driven mindset and willingness to work hands-on to resolve issues and improve processes
- Keen eye for detail and commitment to operational excellence and compliance with SOPs
