Thomson Reuters

Software Engineer

• Design, develop, test, deploy, maintain, and improve software systems and applications for global customers
• Collaborate with team members, mentors, stakeholders, product owners, architects, and engineering teams
• Develop scalable, reliable, and high-performing software solutions
• Contribute to software feature and application design, development, testing, and deployment under experienced engineers’ guidance
• Write clean, maintainable, well-tested, and well-documented code
• Participate in code reviews, debugging, testing, and quality improvement activities
• Understand requirements and deliver effective solutions
• Participate in Agile ceremonies including sprint planning, daily stand-ups, retrospectives, and backlog discussions
• Identify technical issues, troubleshoot problems, and support effective solutions
• Build technical knowledge by learning new tools, technologies, and software development practices

Payroll

• Provide phone support for the Tax/Accounting and Payroll modules of the Domínio system
• Ensure clarity and accuracy in the information provided to customers
• Ensure efficiency in support and problem resolution
• Understand the customer journey and the appropriate paths for each reported need
• Act as an intermediary for requests to change or correct products
• Practice and promote the organization’s values and expected behaviors
• Stay up to date on the evolution of solutions offered to customers and on current legislation

Tax, Accounting & Payroll Support

• Elicit and document the client's business processes
• Assess the client's processes for adherence to the system
• Map business scenarios appropriate for the system
• Present and obtain approval for business flows and scenarios
• Functionally map interfaces
• Analyze the system according to business scenarios
• Gather requirements for estimating and developing customizations
• Present and validate customizations with end users
• Plan, execute and obtain approval for functional testing of the product and the integrated solution
• Define and execute the data conversion strategy for production go-live
• Support users during the assisted operation/onboarding process
• Transition the project to the support team
• Work on development and deployment projects for commercial software solutions

Prime Support Consultant – Senior, Tax

Program Manager

• Build, lead, and develop a team of technical program managers
• Set the standard for program execution across the organization
• Own end-to-end delivery of the AI roadmap, including planning, sequencing, tracking, and shipping initiatives
• Manage cross-team dependencies across engineering, data science, operations, marketing, and other teams
• Identify and remove blockers to keep delivery predictable
• Drive change management and adoption of delivered capabilities
• Establish and run intake, prioritization, planning, reviews, roadmapping, and status-reporting processes
• Surface risks, blockers, and decisions and drive them to resolution
• Translate between technical and business stakeholders
• Align engineering, data, operations, and marketing on scope, sequence, and outcomes
• Manage vendors, budgets, and external partners
• Instrument delivery health and outcomes and report progress and value
• Engage credibly on architecture, integration, and technical trade-offs
• Partner closely with AI skills development and report to the Senior Director, AI Engineering

Director – Technical Program Management

Journalist

• Develop and produce original video and audio programming focused on Washington, business, technology, markets and global affairs
• Identify and shape story ideas explaining Washington's impact on people, companies and economies worldwide
• Book guests, develop segments and build episodes with Reuters correspondents, editors and producers
• Write scripts, interview briefs and editorial materials
• Produce and edit video and audio content for streaming, podcast and digital platforms
• Conduct research and translate complex policy, regulatory and geopolitical developments into clear storytelling
• Host segments or interviews when appropriate
• Collaborate across multiple bureaus and time zones
• Contribute ideas for new formats, franchises and audience-growth opportunities

Producer, Level 1 Journalist

Analyst

• Install and configure products marketed to the accounting segment
• Deliver in-person and remote training on accounting products, including Payroll, Tax, Accounting and Financial modules
• Continuously train and update knowledge of processes related to external support and the marketed products
• Manage the system implementation process with clients
• Participate in commercial-focused meetings and perform hands-on product demonstrations

Training and Implementation Analyst, Junior

Implementation Specialist

• Serve as a primary integration interface with client tax professionals
• Lead business and user requirements sessions and formulate design/solution documentation for Integration
• Assist in the analysis and delivery of ORACLE integration implementations aligned with client tax requirements and compliance processes
• Engage with Thomson Reuters teams to deliver end-to-end Indirect Tax integration solutions
• Ensure all Indirect Tax requirements are met
• Explain ONESOURCE Integration for ORACLE issues, problems, and solutions to non-tax and technical staff
• Translate clients’ tax policies into ONESOURCE integration solutions
• Work with Product and Engineering teams on product and solution growth
• Install and configure ONESOURCE Indirect Tax Integration for ORACLE
• Execute personal work within a controlled project management environment
• Work with Pre-sales on prospects and bid development
• Collaborate with functional and technical colleagues to deliver implementations

Senior Technical Implementation Consultant, ERP

Customer Success Manager

• Maintain close contact with clients
• Monitor product/service performance and usage
• Promote adoption of new product/service features
• Manage scheduling and organize calendars
• Record all customer interactions
• Communicate clearly and provide regular feedback to management
• Conduct client visits, attend events, and travel frequently

Customer Success Analyst

Research Engineer

• Own end-to-end delivery of significant search and retrieval projects, including outcome, quality, timeline, and live-system health
• Act as technical lead for a squad of 3–5 engineers by setting direction, breaking down work, reviewing designs and code, and unblocking the team
• Partner with applied scientists and feed production evidence back into research
• Run the exploration → POC → proof of value → productionization loop and determine what to pursue
• Design and build retrieval architectures, ingestion and indexing pipelines, and ranking and re-ranking systems on OpenSearch and Vespa
• Build retrieval infrastructure and search agents for agentic AI workflows, including retrieval APIs, agentic query planning, multi-step retrieval, RAG pipelines, hybrid and semantic retrieval, and query understanding
• Build offline relevance harnesses, golden and labeled sets, online A/B tests, and end-to-end agent quality measurement
• Diagnose retrieval and agent quality failures across the pipeline
• Build and operate production APIs and backend services on AWS
• Identify and communicate timeline and architecture risks
• Influence architecture decisions through design reviews, partner-team alignment, and mentorship

Lead Research Engineer, Search & Retrieval

Attorney

• Research, draft, and maintain clear, current, practical legal know-how content addressing startup companies' needs
• Monitor legal, practice, and market developments affecting startups
• Support development of customer-focused AI-powered legal tools
• Identify and implement methods at the intersection of content development and AI-driven legal solutions
• Partner with Product Management on technology development, product enhancements, and AI integration
• Support development and application of internal AI editorial tools
• Establish and maintain relationships with external law firm contributors and industry groups
• Support sales, marketing, and other business functions
• Respond to customer inquiries

Senior Specialist, Legal Editor – Capital Markets, Corporate Governance

• Conduct reimplementation projects for the Fees module for customers using the Accounting solution
• Deliver functional and consultative training to customers
• Map processes and identify customer needs throughout their journey
• Act as the primary point of contact for customer guidance and ongoing support
• Ensure solution adoption and promote best practices for using the module
• Develop support materials, presentations, and documentation related to trainings
• Monitor success, satisfaction, and engagement metrics for customers
• Work closely with Product, Support, Operations, and Sales teams
• Identify risks, improvement opportunities, and additional customer needs
• Support initiatives for account retention, expansion, and customer loyalty

Senior Customer Success Analyst – Fees Module

Learning and Development

• Lead the team responsible for the implementation, reimplementation and training processes for the Fees module of the Accounting solution
• Plan, monitor and ensure projects are executed within established deadlines and quality standards
• Develop strategies to increase adoption and customer success throughout the implementation journey
• Manage operational, productivity, quality and customer satisfaction metrics
• Serve as the technical and functional point of reference for the team
• Design and enhance methodologies, processes and training materials
• Promote team development through coaching, feedback and continuous training
• Collaborate with Product, Customer Success, Sales and Operations to align strategies and priorities
• Identify opportunities for continuous improvement in implementation and training processes
• Ensure a consistent, high-quality customer experience

Implementation and Training Coordinator

Manager

• Own the personalization strategy and vision for Thomson Reuters' digital properties
• Translate business goals into a sequenced personalization roadmap
• Establish audience segmentation, content targeting, journey customization, testing approaches, and personalization maturity standards
• Build capability roadmaps covering data infrastructure, audience layers, frameworks, testing, and technology architecture
• Articulate the business case and ROI of personalization investments across customer journeys
• Partner with the Senior Director on stakeholder alignment, strategy translation, and executive communication
• Operationalize the personalization program through processes, workflows, governance, and scalable ways of working
• Build use cases, sequencing, dependencies, and resource requirements with Digital Product Managers and stakeholders
• Translate business requirements into technical specifications, data strategy, instrumentation, and analytical tagging
• Work with Adobe, WebOps, and CDP teams to understand technology constraints and data flows
• Drive continuous testing and learning of personalization strategies
• Create documentation, maintain learning repositories, and produce organizational knowledge artifacts
• Guide the Program Manager on cadence, milestones, risks, and dependencies
• Leverage AI-native tools to enable personalization and speed to market
• Lead, coach, and develop optimization specialists
• Own team direction, culture, effectiveness, and contribution to organizational objectives
• Coordinate across reporting lines on strategy, standards, and data requirements
• Translate personalization architecture and ROI implications for business stakeholders and technical teams
• Escalate blockers and dependencies to the Senior Director

Senior Manager, Website Personalization and Optimization

Financial Planning and Analysis

• Support clients via phone and WhatsApp
• Organize and deliver training and client enablement
• Maintain close relationships with clients
• Monitor product/service performance and usage
• Drive adoption of new product/service features
• Manage schedules
• Record all client interactions
• Communicate clearly and provide ongoing feedback to management

Mid-level Financial Analyst – Implementation & Training

• Own the post-sale customer lifecycle for a portfolio of strategic enterprise accounts
• Develop and execute Customer Success Plans aligned to customer business priorities
• Lead Executive Business Reviews, Quarterly Business Reviews, and strategic governance meetings
• Drive product adoption, utilisation, and time-to-value across Thomson Reuters solutions
• Monitor customer health, identify risks early, and execute retention strategies
• Partner with Strategic Account Managers to identify expansion, cross-sell, and upsell opportunities
• Build trusted executive relationships with customer stakeholders
• Act as the Voice of the Customer across Product, Support, Professional Services, and Sales
• Coordinate internal resources to ensure successful delivery and customer outcomes
• Capture customer insights, success metrics, and engagement activities in Salesforce
• Develop customer advocates, references, and long-term strategic partnerships
• Deliver renewals, retention, customer health, adoption, executive engagement, satisfaction, advocacy, and expansion outcomes