Implementation and Training Coordinator

Thomson Reuters

Coordenador de implantação e treinamento do módulo contábil da Thomson Reuters. Liderança de projetos, equipes e estratégias para adoção e sucesso de clientes.

Posted 8/13/2026full-timeCampinas • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading implementation and training processes for accounting solutions, with a strong focus on customer success and continuous improvement. Proficient in project management, team development, and utilizing customer experience metrics to enhance operational effectiveness.

Highest-signal resume keywords

Implementation LeadershipProject ManagementCustomer SuccessChange ManagementAccounting Software Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementAccounting ProcessesPerformance IndicatorsChange ManagementImplementation StrategiesTraining DevelopmentContinuous ImprovementCustomer Experience Metrics

Soft Skills

Communication SkillsInterpersonal SkillsNegotiation SkillsAnalytical SkillsResults-Oriented

Tools & Technologies

Accounting Management SoftwareSaaS Solutions

Certifications & Qualifications

Project Management CertificationCustomer Success CertificationAgile Methodologies Certification

Industry Keywords

Customer SuccessAccounting FirmsOperational MetricsQuality StandardsMultidisciplinary Teams

About the role

Key responsibilities & impact

Lead the team responsible for the implementation, reimplementation and training processes for the Fees module of the Accounting solution
Plan, monitor and ensure projects are executed within established deadlines and quality standards
Develop strategies to increase adoption and customer success throughout the implementation journey
Manage operational, productivity, quality and customer satisfaction metrics
Serve as the technical and functional point of reference for the team
Design and enhance methodologies, processes and training materials
Promote team development through coaching, feedback and continuous training
Collaborate with Product, Customer Success, Sales and Operations to align strategies and priorities
Identify opportunities for continuous improvement in implementation and training processes
Ensure a consistent, high-quality customer experience

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Accounting, Information Technology or related fields
Previous experience leading implementation, training, consulting or Customer Success teams
Knowledge of accounting processes and the day-to-day operations of accounting firms
Experience in project management and managing performance indicators
Ability to lead multidisciplinary teams and develop talent
Excellent communication, negotiation and interpersonal skills
Analytical profile, results-oriented and focused on continuous improvement
Experience in change management and leading transformation projects
Experience with accounting management software is desirable
Certifications in Project Management, Customer Success or agile methodologies are desirable
Knowledge of customer experience metrics (NPS, CSAT, Health Score) is desirable
Experience in SaaS and technology companies is desirable

Benefits

Comp & perks

Hybrid and flexible work model
Flex My Way policies allowing employees to work from any location for up to 8 weeks per year
Grow My Way program and skills-focused professional development
Medical and dental coverage
Two company mental health days
Performance-based incentive programs
Resources for mental, physical and financial well-being
Two paid volunteer days per year
Opportunities for pro bono consulting projects and ESG initiatives