Senior Customer Success Analyst – Fees Module

Thomson Reuters

Analista sênior de Customer Success na Thomson Reuters, conduzindo reimplantação, treinamentos e adoção do módulo contábil de Honorários. Colaboração com Produto, Suporte, Operações e Comercial.

Posted 8/13/2026full-timeSão Paulo • 🇧🇷 BrazilSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success and implementation, with a strong focus on delivering training and support for accounting solutions. Proficient in mapping customer processes and ensuring solution adoption while fostering client relationships.

Highest-signal resume keywords

Customer Success ExperienceImplementation SkillsTraining DeliveryAccounting Process KnowledgeERP Systems Familiarity

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Accounting ProcessesCustomer Service ManagementProject ManagementMicrosoft OfficeSoftware ConsultingFees Module KnowledgeDocumentation DevelopmentMetrics MonitoringProcess MappingConsultative Problem-Solving

Soft Skills

Strong Communication SkillsPresentation SkillsClient Relationship ManagementOrganizational SkillsProblem-Solving Orientation

Tools & Technologies

ERP SystemsCS Tools

Industry Keywords

Accounting SolutionCustomer JourneySolution AdoptionAccount RetentionCustomer Loyalty

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Conduct reimplementation projects for the Fees module for customers using the Accounting solution
Deliver functional and consultative training to customers
Map processes and identify customer needs throughout their journey
Act as the primary point of contact for customer guidance and ongoing support
Ensure solution adoption and promote best practices for using the module
Develop support materials, presentations, and documentation related to trainings
Monitor success, satisfaction, and engagement metrics for customers
Work closely with Product, Support, Operations, and Sales teams
Identify risks, improvement opportunities, and additional customer needs
Support initiatives for account retention, expansion, and customer loyalty

Requirements

What you’ll need

Bachelor's degree completed or in progress in Administration, Accounting, Information Systems, or related fields
Experience in Customer Success, Implementation, Training, or Software Consulting
Knowledge of accounting processes, preferably related to accounting firms
Strong communication, presentation, and client relationship skills
Consultative profile with a problem-solving orientation
Comfortable delivering remote and in-person trainings
Ability to organize and manage multiple projects concurrently
Intermediate knowledge of Microsoft Office
Experience with ERP systems or accounting software is desirable
Knowledge of the Fees module or administrative routines of accounting firms is a plus
Familiarity with customer service management and CS tools is desirable

Benefits

Comp & perks

Hybrid work model
Flexible work arrangements and work–life balance
Ability to work from anywhere for up to 8 weeks per year
“Grow My Way” program and ongoing professional development
Medical and dental insurance
Two company-wide mental health days
Performance-based incentive programs
Resources for mental, physical, and financial well-being
Two paid volunteer days per year
Opportunities for pro bono consulting and ESG initiatives