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Customer Success Analyst
Thomson ReutersAnalista Junior de Customer Success na Thomson Reuters, fornecedora global de tecnologia e informação profissional. Acompanhamento de clientes, adoção de produtos e visitas presenciais em São Paulo.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong client relationship management and effective communication skills while promoting product adoption and monitoring service performance. Capable of organizing schedules and conducting client visits, ensuring a high level of customer satisfaction.
Highest-signal resume keywords
Client Relationship ManagementCustomer Service ExperienceImplementation SupportBachelor's Degree in Business AdministrationValid Driver's License
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Clear CommunicationOrganizational SkillsFeedback Provision
Industry Keywords
Customer SuccessField-Focused RoleProduct AdoptionEvent ParticipationTravel Availability
About the role
Key responsibilities & impact- Maintain close contact with clients
- Monitor product/service performance and usage
- Promote adoption of new product/service features
- Manage scheduling and organize calendars
- Record all customer interactions
- Communicate clearly and provide regular feedback to management
- Conduct client visits, attend events, and travel frequently
Requirements
What you’ll need- Bachelor's degree completed or in progress in Business Administration, Engineering, Accounting, Computer Engineering, or related fields
- Possess a valid driver's license
- Availability for a field-focused role, including client visits, event participation, and frequent travel
- Experience in customer service
- Experience in Implementation, Support, or Customer Success
Benefits
Comp & perks- Hybrid and flexible work model
- Flexibility to work remotely from anywhere for up to 8 weeks per year
- Culture of continuous learning and skills development
- "Grow My Way" program
- Medical and dental insurance
- Two company-wide mental health days off per year
- Performance incentive programs
- Resources for mental, physical, and financial well-being
- Two paid volunteer days per year
- Opportunities to participate in pro bono consulting projects
- Opportunities to get involved in ESG initiatives