TELUS

Customer Support

• Independently design and develop cloud-native data pipelines on Google Cloud Platform (BigQuery, Dataflow, Cloud Storage, Cloud Composer, Pub/Sub) that ingest, process, and serve data from our enterprise data lake to power analytics across the organization
• Own end-to-end solution design from requirements gathering through production deployment, with architectural guidance from senior leads but final decision-making authority on technical approaches
• Collaborate with cross-functional partners—including AI engineers, BI analytics leads, and customer outcome teams—to translate business requirements into scalable technical solutions that move the needle on real business outcomes
• Build and optimize complex SQL queries and Python data processing applications that meet enterprise-grade standards for performance, quality, security, and accessibility
• Support the team in evaluating Google Cloud technology choices, testing solutions, and implementing best practices in development, security, and data governance
• Mentor junior engineers and contribute to the data engineering practice by applying modern Infrastructure as Code principles, documenting solutions, and sharing technical knowledge that elevates the team's capabilities
• Ensure production reliability by deploying, testing, and maintaining analytics pipelines with a commitment to high-quality service delivery for our internal and external customers

Senior Performance Analyst – Predictive Analytics, Customer Experience

Business Analyst

• Lead evaluation and analysis of compensation, Living Out Allowance, and SPIFF programs
• Design pilot frameworks, define success metrics, and establish KPIs
• Present business cases and scaling recommendations to executive leadership
• Leverage generative AI platforms (TELUS FueliX and others) to enhance analysis and uncover insights
• Mentor teams on AI tool adoption and best practices
• Partner with vendor, QA, data, and operations teams
• Lead requirements workshops with diverse stakeholders
• Conduct monthly strategic reviews with trend analysis
• Generate actionable insights from complex datasets using business intelligence platforms
• Create compelling dashboards and visualizations for executive decision-making
• Support compensation reporting and payment processes
• Identify bottlenecks and recommend AI-assisted improvements
• Develop business cases and ROI analyses for new initiatives
• Build playbooks and best practice guides for team adoption

Senior Business Analyst

Operations

• Lead a team of nurses committed to delivering an outstanding patient experience while ensuring the quality, efficiency, and smooth operation of clinical services.
• Directly supervise nurses and serve as the primary point of contact for physicians.
• Schedule staff, manage replacements, and ensure optimal clinical coverage.
• Participate in recruitment, onboarding, training, and performance evaluation processes.
• Act as a clinical resource, team support, and engagement leader.
• Ensure compliance with clinical standards and quality and performance objectives.
• Monitor key performance indicators (patient satisfaction, operational efficiency, wait times, etc.) and promote continuous improvement.
• Oversee the use of medical equipment and act as a super-user of the Electronic Medical Record (EMR) system.
• Maintain a patient-centered approach and a high standard of service excellence.
• Manage sensitive situations and ensure effective issue resolution.
• Collaborate with internal teams to optimize the patient journey and daily operations.
• Work with other clinics to standardize and harmonize practices.
• Participate in the implementation of new processes, technologies, and services.

Team Manager – Clinic Operations, Nursing

Designer

• Identify, debug, and resolve critical system issues in our proprietary benefits platform.
• Review logs, interpret system behavior, and deliver timely solutions that keep client operations running.
• Configure platform to meet client requirements for new plan offerings, annual enrollment changes, and system enhancements.
• Produce clear configuration designs and realistic project estimates.
• Set high standards for your work, ensure deliverables are accurate and complete, and maintain effective work habits including quality, punctuality, and responsiveness.
• Analyze client business requirements, evaluate technical feasibility, and document solutions clearly so others can understand your decisions and approach.
• Work effectively as a member of the Implementation Team, supporting multiple clients, and promoting a collaborative work environment.

Design Specialist II

• Gather requirements and design intuitive solutions that solve real problems and optimize system delivery across call management platforms.
• Leverage AI tools (copilots, ChatGPT, etc.) daily to accelerate requirements gathering, design validation, and documentation.
• Partner closely with QA and development teams to craft precise acceptance criteria, validate designs, and ensure high-quality deliverables.
• Drive continuous improvement initiatives by identifying optimization opportunities, streamlining workflows, and evolving systems in response to business needs.

Growth Marketing

• Help develop and maintain the enterprise Organic Growth Strategy, aligned to TELUS Health global portfolio
• Identify, frame, and prioritise cross‑sell and upsell opportunities
• Analysing how products work together across customer segments
• Highlighting expansion pathways across the portfolio
• Clearly articulating where growth can be accelerated through portfolio connection
• Feeding prioritised opportunities into Product Council and Marketing Council forums
• Translate insight into strategic action
• Ensure insights drive decisions, not just reporting
• Produce and own the Monthly Insight Pack
• Support portfolio positioning and messaging alignment
• Partnering with Marketing and Product on value propositions
• Enable governance and prioritisation forums

Organic Growth Strategy Manager

Product Manager

• Designing and executing strategic programs that drive product intensity and multi-product customer retention within our SMB customer base
• Collaborating with sales teams
• Creating data-informed programs based on predictive models
• Conducting regular performance reviews and deriving actionable insights
• Simplifying complex data results into presentations for various organizational levels
• Executing highly cross-functional projects with marketing and sales partners
• Improving conversion and impacting business wireless targets
• Shaping and adjusting customer value propositions
• Collaborating with multiple stakeholders to develop integrated strategies
• Garnering buy-in from all levels of the organization

Senior Product Manager – Small-Medium Business (SMB) Team

Data Entry

• Under the supervision of a Technical Data Entry Supervisor, the Technical Data Entry Indexer is responsible for understanding, analyzing, locating and entering appropriate data in the respective data fields with a high degree of accuracy.
• Read source documents, such as pesticide/adjuvant/nutrient primary and supplemental labels and SDS (safety data sheets) and enter data in specific data fields on a database through a computer
• Compile, sort and verify the accuracy of data before it is entered
• Compare data with source documents
• Locate and correct data entry errors, or report them to the Technical Data Entry Supervisor
• Maintain logs of activities and completed work
• Participate in other agricultural data entry and verification projects if necessary
• Support continuous improvement initiatives, help in training new personnel upon experience
• Other duties as assigned

Technical Data Entry Indexer

• Join TELUS Agriculture & Consumer Goods' Regulatory & Compliance Managed Services team
• Understand, analyze, locate and enter appropriate data in data fields with high accuracy
• Read documents and enter data in specific fields on a database
• Compile, sort and verify the accuracy of data before it is entered
• Compare data with source documents
• Locate and correct data entry errors
• Maintain logs of activities and completed work
• Participate in other agricultural data entry and verification projects if necessary

People Operations

• Spearhead initiatives that drive measurable outcomes for the TRL team
• Architect the performance strategy—staying ahead of trends, anticipating field needs, and executing programs that enable our frontline teams to succeed
• Accountability for multiple areas of the TRL team member lifecycle including talent and performance development
• Define performance-driven program strategy: Identify future performance gaps and opportunities, establish desired outcomes/measures, design initiatives and roadmap that directly impact business results
• Stay connected to the field: Regularly engage with TRL teams to understand frontline challenges, barriers, and enablers; translate field insights into actionable program strategy and continuously refine approach based on real-world feedback
• Champion frontline advocacy: Serve as a strong voice representing TRL team interests on cross-functional teams; ensure field perspectives are embedded in all program development and delivery
• Leverage data and emerging tools: Analyze performance results using data analytics and emerging technologies (including AI) to inform strategy, identify trends, and drive continuous improvement
• Lead change management and adoption: Execute programs, drive adoption, and reinforce initiatives to ensure sustained impact
• Stay ahead of the curve: Monitor trends and advancements in organizational effectiveness, talent development, and emerging technologies; identify opportunities to innovate and enhance how we develop, motivate, and retain top talent
• Provide strategic updates: Communicate regular program roadmap updates and performance insights to senior leaders

Senior Strategy Manager – People and Performance Excellence

Customer Success Manager

• Support executive presentations and planning sessions for the global customer success organization
• Synthesize input from team leaders to establish priorities and prepare materials for leadership reviews
• Support executive escalations and risk management actions
• Provide structure and coordination for high-priority projects (GTM, Post-Acquisition Integration, organizational transformation)
• Drive process improvements to enhance sales efficiency and revenue realization
• Coordinate cross-functional alignment (Sales, PSO, Marketing, Product) and cross-BU sales initiatives
• Monitor key risk drivers and manage at-risk customer governance and reporting
• Lead risk mitigation forums and develop remediation action plans
• Drive process improvements to address root causes of churn risk

Senior Strategy Manager – Global Customer Success

Strategy

• Define and own the long-term strategic roadmap for Always-on Awareness and Service communications across all channels (email, MMS/RCS, push, etc.).
• Ensure these critical touchpoints deliver a frictionless customer experience while driving business value.
• Lead process optimization initiatives to eliminate silos and streamline campaign execution.
• Build, refine, and enable advanced targeting frameworks to ensure all customer interaction solutions are highly personalized, accurate, and scalable.
• Champion the integration of advanced marketing automation to scale 1:1 communications.
• Identify and advocate for opportunities to leverage AI for process optimization, effective journey mapping, and operational efficiencies.
• Act as the strategic 'engagement backbone,' ensuring all targeting and retargeting tactics adapt dynamically to customer behavior.
• Partner with senior leaders across Marketing, Channels, Product, Engineering, and Operations.
• Influence prioritization, secure buy-in for automation and process shifts, and ensure 1:1 communications are effectively applied across priority business initiatives.
• Lead, mentor, and inspire team members and broader cross-functional pods/squads.
• Cultivate a high-performance culture focused on strategic thinking, continuous process improvement, and agility.
• Champion a test-and-learn culture by designing A/B testing frameworks, monitoring campaign ROI, and utilizing closed-loop measurement to continuously optimize journeys and deprioritize low-value activities.

Senior Strategy Manager

Communications

• Own the Growth: Driving Business Outcomes through 1:1 Communications
• Collaborate with Marketing and Digital GTM teams to set and drive 1:1 communication targets for your core business portfolios, taking full ownership of sales and growth accountability
• Maintain a hands-on watch on all KPIs, clearly articulating the business drivers behind performance shifts (tactics, offers, conversion improvements)
• Analyze performance data to identify opportunities, diagnose issues, and translate insights into clear actions and business recommendations
• Develop and execute outbound and inbound channels orchestration strategies to effectively retarget customers via 1:1 mediums based on web, app, or inbound call behavior
• Lead the prioritization of 1:1 communications initiatives within your business area, partnering with Marketing and Channels to determine which campaigns and tactics should move forward based on business outcome and ROI
• Lead your cross-functional stakeholders in effective campaign planning, launching campaigns on time, continuous performance monitoring, insight generation, and data-driven optimization to ensure the team consistently achieves its business goals

Senior Strategy Manager – 1:1 Communications, Personalization Strategy

• Retaining, growing and managing TELUS Health's large account portfolios
• Demonstrating a consultative client approach
• Continually demonstrating a highly developed capacity to consult around workplace and/or organizational issues
• Maintaining the highest level of client loyalty
• Analyzing and interpreting reporting to recommend solutions
• Assisting with issue escalations and solution planning
• Managing the account profitability
• Alignment with Senior Leadership teams as required
• Participating in proposal development and presentations
• Negotiating contracts and closing agreements
• Assisting client with marketing of the program

Senior Customer Success Manager

• Serve as the primary point of contact for all assigned mid-market accounts
• Develop and nurture long-term strategic relationships with key stakeholders and decision-makers
• Conduct regular client touchpoints, annual planning sessions, and business review meetings
• Respond to client inquiries in a timely, strategic manner while identifying growth opportunities
• Drive upsell of additional services including onsite counselling, critical incident management, assessments, flu vaccination, health checks and more
• Identify and pursue service expansion opportunities within existing accounts
• Manage contract renewals in collaboration with internal teams
• Negotiate contract terms to ensure mutually beneficial outcomes
• Prepare and issue regular utilisation reports, outcome summaries, and trend analyses
• Coordinate manager and employee orientations via phone or webinar
• Maintain accurate, up-to-date records in the CRM system
• Utilise CRM data to track interactions, opportunities, and account health metrics
• Ensure compliance with contractual obligations and service delivery standards