TELUS

Analyst

• Communicate with Functional Leads, Business Analysts, Solution Designers, and Developers to understand testing scope
• Analyze technical documents to identify high-level test scenarios and develop comprehensive test cases
• Create positive and negative test cases with expected results and test data
• Maintain and update test suites based on new or changed functionalities
• Prioritize and execute manual test scripts
• Report defects, follow up on resolution, and perform retesting
• Report testing progress and raise risks to deadlines or quality
• Support and peer-review tasks of less experienced QA resources
• Provide client support and training when required
• Deliver QA-related tasks according to defined standards and procedures
• Collaborate in Agile ceremonies on stable, long-term healthcare technology projects

Bilingual Systems Quality Analyst II

Administrative Assistant

• Welcome clients professionally and courteously at the reception desk
• Answer incoming internal calls
• Provide candidates with forms to complete before meeting healthcare professionals and verify completion before departure
• Work with the coordinator to ensure smooth operations and adherence to appointment schedules
• Communicate and collaborate with internal departments to optimize processes and service delivery
• Prepare patient files according to protocols and scheduled physician and nurse appointments
• Scan patient files into the Electronic Medical Record (EMR) system
• Provide clients with information about appointment status, required documents, business processes, and related matters
• Liaise with service providers to ensure medical results are received and files are finalized within deadlines
• Communicate with internal and external colleagues and physicians to complete medical files

Administrative Associate, Temporary – 6 Months

QA Engineer

• Work with functional leads, analysts, designers, and developers to clarify testing requirements
• Review documentation to identify key test scenarios and create positive and negative test cases
• Develop detailed manual and regression test cases and keep test plans up to date
• Prioritize and execute tests, log defects promptly, and verify fixes
• Flag potential deadline or quality risks early and assess regression impact
• Contribute to test strategies, plans, and metrics gauging release readiness
• Participate in Agile ceremonies including scrum, sprint planning, and retrospectives
• Mentor junior QA team members and promote best practices
• Provide client support and training when needed
• Suggest process improvements, automation ideas, and cost-saving measures to improve testing efficiency
• Carry out QA tasks according to defined standards and procedures and deliver them in a timely manner
• Participate in test strategy and test plan definitions and assess the QA impact of system changes
• Support and peer-review tasks of other QA resources

Quality Assurance Analyst

Customer Success Manager

• Serve as the primary point of contact for assigned accounts in a high-volume portfolio
• Manage and execute contract renewal processes with internal teams
• Drive upsell of additional services, including onsite counselling, critical incident management, assessments, flu vaccination, and health checks
• Identify at-risk accounts and implement retention strategies for core EAP offerings
• Conduct client touchpoints and renewal check-ins via phone, email, and webinar
• Respond to client inquiries while maintaining service excellence
• Prepare and issue utilisation reports and renewal communications
• Coordinate manager and employee orientations via phone or webinar
• Maintain accurate CRM records
• Track account health metrics, renewal dates, and client interactions using CRM data
• Ensure compliance with contractual obligations and service delivery standards
• Identify and escalate service expansion opportunities to the Customer Success Manager team
• Manage documentation, reporting, and account maintenance
• Monitor engagement levels and reach out to inactive clients

Associate Customer Success Manager

Client Services Representative

• Partner with customers to understand their business goals, define success metrics, and develop tailored success strategies that drive measurable ROI and sustained platform value
• Serve as the primary point of contact for assigned accounts, building trusted relationships with CPG brand managers, retailers, and key stakeholders across customer organizations
• Proactively identify expansion opportunities within existing accounts by analyzing usage data, customer feedback, and market trends, then collaborate to develop and execute growth plans
• Gather customer insights, feedback, and pain points, then translate these learnings to Product and Engineering teams to inform roadmap decisions and drive continuous innovation
• Monitor account health metrics and develop retention strategies for at-risk customers, implementing proactive interventions to maximize lifetime value and reduce churn

Senior Client Service Manager – Consumer Goods

Account Manager

• Prospect new named accounts through cold calling, social selling, networking, and targeted outreach campaigns
• Qualify and close new business opportunities with 30–90-day sales cycles
• Maximize account value through strategic upsells and cross-sells across TELUS's technology portfolio
• Maintain high activity levels for new customer acquisition and account expansion
• Maintain 3–4x pipeline coverage through continuous prospecting and nurturing existing accounts
• Execute 50+ prospecting touches daily across calls, emails, and social channels
• Develop expansion strategies for closed accounts to unlock additional revenue
• Compete against competitors through speed, persistence, and compelling differentiation
• Leverage PSO methodologies to accelerate deal velocity and maximize total account revenue

Account Manager – Commercial Mid-Market

Administration

• Provide administrative support and advice to internal and external clients on human resource, pension, benefits and payroll plans
• Verify, process, input and maintain plan activity within established time and quality standards
• Process client transactions and confirm data accuracy with appropriate controls for audit verification
• Maintain client confidentiality
• Monitor and maintain client databases
• Prepare routine correspondence and moderately complex reports
• Administer plans, accounts and transactions according to plan provisions, client policies, procedures, contractual requirements and legislation
• Liaise between client groups, TES business units and vendors
• Facilitate problem resolution between clients and vendors
• Resolve discrepancies and process problems using standard work procedures
• Monitor team members’ activities and output for policy, accuracy and quality compliance
• Respond to external and internal client inquiries professionally and promptly
• Educate clients and employees on policies, procedures, standards and processes
• Monitor existing procedures and controls and identify opportunities to strengthen them
• Provide ongoing training, mentoring and functional direction to team members
• Act as a subject matter expert
• Review, check and approve trainee work
• Identify and recommend routine improvements to efficiency and productivity
• Participate in special projects such as system upgrades, business process improvement initiatives and test-plan development
• Perform other related duties

Employee Service Administrator III

• Communicate with functional leaders and business analysts to understand testing scope
• Analyze technical documents to identify required test scenarios
• Execute and verify test-scenario calculation results
• Report anomalies and track their resolution
• Keep the test suite up to date with new or changed features
• Participate in team meetings and calculation review sessions
• Collaborate with multidisciplinary teams to solve problems
• Contribute to continuous improvement of verification processes

Senior Analyst, Pension Calculation Quality Assurance

Sales

• Develop and maintain sales reporting infrastructure for forecasts, funnel analysis, opportunity stage tracking, and regional performance metrics
• Analyze sales performance to identify conversion bottlenecks, forecast accuracy gaps, and sales cycle inefficiencies
• Build and own rolling forecasts and quota models for TELUS CG's product portfolio and regional targets
• Partner with Marketing and Customer Success on reporting connecting pipeline health with operational performance and customer outcomes
• Provide ad hoc analysis for product roadmap resourcing, engineering pipeline forecasts, and territory capacity planning
• Design and refine the enterprise CPG sales process, including lead management, opportunity tracking, and pipeline optimization
• Own funnel hygiene controls and audit opportunity reassignment and quota ownership
• Manage territory assignments, rebalancing, account ownership, and rep-transition handoffs
• Represent Sales in Salesforce administration and CRM governance
• Audit CRM data, churn records, account trading names, and ownership rules
• Partner with the CRM platform team on enhancements, troubleshooting, and support tickets
• Implement process improvements to increase conversion rates and reduce sales cycle times
• Own and improve the sales content ecosystem using Google Drive, HighSpot, or similar platforms
• Coordinate CPG-focused sales collateral, including pitch decks, ROI case studies, battle cards, proposal templates, and messaging frameworks
• Align value proposition messaging with Marketing across channels
• Manage CRM integrations with marketing automation, customer success, and product usage platforms
• Support automated opportunity-owner and opportunity-team assignment workflows
• Maintain a central contract repository and support contract-related data needs
• Partner with Customer Success on account health tracking and coverage models
• Define and execute BDR and business development campaign processes with Marketing Ops
• Troubleshoot lead-to-MQL scoring and conversion discrepancies
• Relay sales feedback and customer insights to Product and Marketing for go-to-market and roadmap decisions

Sales Operation Manager

• Own end-to-end sales strategy for enterprise accounts in the CPG, food and beverage, and consumer goods sectors
• Lead a team of seven quota-bearing sales professionals
• Drive pipeline development, deal strategy, and revenue attainment
• Navigate complex, multi-stakeholder buying committees and long-cycle sales engagements
• Develop ROI-based value propositions to improve deal velocity and close rates
• Manage enterprise accounts through discovery, evaluation, and close
• Coach the team on enterprise sales methodology, executive relationship building, deal strategy, and closing enterprise contracts
• Establish standards for pipeline hygiene, forecast accuracy, and win/loss analysis
• Provide ongoing coaching, performance feedback, and support
• Identify, develop, and retain high-performing sales professionals
• Build a culture of accountability, learning, and competitive excellence
• Identify competitive displacement opportunities
• Develop win/loss insights and provide product feedback for go-to-market strategy
• Build relationships with senior and mid-management client stakeholders
• Monitor market dynamics and competitive threats
• Orchestrate Pre-Sales, Professional Services, and Product resources
• Collaborate with Pre-Sales on customer discoveries and product demonstrations
• Partner with Professional Services on statements of work and proposals
• Work with Marketing on sales strategies, campaigns, and go-to-market plans
• Oversee RFP submissions and sales campaigns

Sales Manager

Account Executive

• Lead enterprise account strategy and relationship development with CPG manufacturers
• Position TELUS Consumer Goods' TPM/TPO solutions as strategic business enablers
• Conduct discovery calls and comprehensive needs assessments
• Translate client insights into tailored product demonstrations
• Deliver consultative, value-driven sales presentations
• Serve as primary lead for RFP/RFI responses
• Collaborate with Product Management and Business Development to identify product gaps and refine go-to-market messaging
• Identify product development opportunities through competitive analysis and client feedback
• Develop and execute account strategies to expand wallet share and drive new business growth
• Build and maintain relationships with key manufacturer stakeholders
• Support implementation project planning through stakeholder information gathering and synthesis

Account Executive, Consumer Goods TPM, TPO

Financial Planning and Analysis

• Support the Controller with monthly and quarterly financial and KPI reporting and analysis
• Consolidate segmented and business unit results
• Produce, collaborate on, and present deep-dive analyses with clear takeaways for senior leadership
• Assist with external reporting requirements and prepare supporting disclosure materials
• Assist with Investor Relations queries
• Produce ad hoc financial models and competitive comparison analyses
• Proactively identify opportunities for deselection, automation, and simplification
• Build strong relationships with stakeholders at all levels
• Support SVP Finance Business Partners and the Chief Financial Officer through monthly and ad hoc management reporting

Senior Financial Analyst

Manager

• Lead end-to-end go-to-market workstreams for major product launches and strategic initiatives
• Own detailed workback schedules and coordinate execution across all channels
• Develop and enforce go-to-market frameworks and standards
• Manage the master calendar and align initiatives with business objectives
• Partner with commercial leads, messaging teams, channel enablement, and go-to-market execution teams
• Ensure channel and customer readiness across key initiatives
• Define accountability, timelines, and quality standards for execution and post-launch optimization
• Define KPIs and analyze program performance and go-to-market impact
• Analyze market data, competitive intelligence, and customer insights
• Drive enhancements to processes, tooling, and workflows to improve scalability and operational efficiency

Senior Market Manager

Consultant

• Work closely with US Absence and Disability Management staff
• Ensure claims are addressed and evaluated in a timely and effective manner
• Collaborate with nurse consultants

Medical Consultant

Business Analyst

• Support the team developing financial models that underpin our critical commercial agreements
• Manage program requirements including monthly forecast updates, supporting variance analysis and exceptions
• Build clear, compelling narratives and the materials to support communication of recommendations to various leadership levels
• Develop and present scenario planning outcomes
• Continuously improve financial planning tools and their integration with source systems to enhance accuracy, efficiency, and reporting quality
• Find new ways to analyze data and structure models to give TELUS a competitive edge in evaluating mission critical programs