Staples Promotional Products

Customer Support

• Partner with Sales Representatives and key accounts to manage product sourcing, quoting, order entry, processing, delivery, and invoicing
• Serve as the primary point of contact for customers and vendors—providing quotes, order confirmations, proofs, tracking updates, and resolving inquiries
• Coordinate directly with vendors for product sourcing, purchase orders, pricing confirmation, and delivery timelines
• Manage order lifecycle activities including acknowledgements, status updates, and issue resolution to ensure on-time delivery
• Collaborate with Accounting to ensure timely invoicing and resolve discrepancies
• Proactively identify and resolve order, vendor, or invoice issues to deliver a seamless customer experience
• Research and prepare competitive, profitable quotes while maintaining margin expectations
• Recommend products and creative solutions that meet customer objectives and exceed expectations
• Maintain accurate records of orders and activities within internal systems (e.g., Linc)
• Support continuous improvement by sharing best practices and participating in team meetings and training
• Provide backup support to team members and assist with special projects, trade shows, or customer events as needed

Special Order Customer Experience Representative – Bilingual, English/French

Human Resources

• The HR Services team provides extraordinary care to our managers and associates with the goal of driving superior associate satisfaction.
• This position is for individuals who are exceptionally customer-focused and who enjoy handling our associate’s HR, Benefit and Payroll needs while bringing their own diverse interests and passions into work every day.
• The HR Services Administrator will service a high volume of associate inquiries through various channels (phone, email, etc.) with an elite level of customer service.
• This role serves as primary support for all disciplines of Human Resources including but not limited to payroll, associate relations, benefits, workers compensation, leave of absences, talent management, talent acquisition, unemployment and compensation.
• We handle a large volume of contacts, working in multiple HR Systems simultaneously to manage the HR Services administration processes. We strive to resolve issues within a reasonable timeframe, typically 24 business hours or less.

HR Services Administrator II

Account Executive

• Prospect and win new small-to-medium business customers within a defined territory
• Build and manage a robust pipeline through proactive outreach using phone, video, face-to-face meetings, and digital tools
• Set and conduct appointments with key decision-makers to uncover business needs and position solutions
• Apply consultative selling techniques to identify opportunities and recommend customized product and service solutions
• Effectively communicate Staples’ value proposition across product categories and services
• Utilize CRM and sales tools (e.g., SFDC, Tenfold, prioritized call lists) to optimize productivity and track activity
• Collaborate with internal partners, including customer support and category specialists, to close deals and ensure successful onboarding
• Onboard and ramp newly won accounts to drive adoption, retention, and long-term growth
• Analyze customer industries and buying processes to deliver insights and tailored solutions
• Continuously refine your sales approach based on feedback and market trends

B2B Sales Consultant, Commercial

• Manage an average portfolio of ~100 customer accounts, with approximately $16M in revenue responsibility, ensuring profitable growth across the book of business.
• Drive revenue by proactively identifying and pursuing programmatic and incremental opportunities across the full account hierarchy (site-level, end-user, and enterprise-wide).
• Partner closely with Outside Developers to increase sales and ensure program compliance across all customer locations.
• Leverage prescribed sales tools (e.g., Prioritized Insights, Tenfold, Salesforce (SFDC)) to prioritize activities, improve efficiency, and document customer interactions and insights.
• Collaborate with category experts and customer support teams to execute account plans and deliver best-in-class service to customers.
• Work in partnership with the Revenue Management Team to evaluate opportunities and make discretionary pricing decisions, informed by account knowledge and future spend potential; ensure accurate execution of BPIs in accordance with contract terms.
• Demonstrate strong business acumen and sales expertise to uncover incremental opportunities at both master and site levels, while maintaining awareness of the competitive landscape.
• Develop deep understanding of customer industry purchasing processes, enabling effective product selection guidance and standardization of SA.com product assortments.
• Lead implementation and ramp-up of new and existing customer programs, driving adoption and compliance to maximize value realization.
• Engage the Customer Support Center (CSC) to proactively manage the customer experience and resolve maintenance or service-related requests.
• Build and maintain strategic relationships with senior executive stakeholders within the customer base to strengthen partnerships and drive long-term growth.

Senior Inside Account Executive – SLED

Brand Manager

• Develop and execute integrated brand and campaign strategies to drive awareness, engagement, and market differentiation.
• Own brand positioning, messaging frameworks, and audience segmentation guidance.
• Lead cross-channel campaign development across email, social, ecommerce, events, direct mail, and digital.
• Partner with Marketing Operations, Sales, and eCommerce to align initiatives with lifecycle and revenue goals.
• Lead social media and digital content strategy to support brand storytelling and engagement.
• Establish KPIs and optimize campaign performance in partnership with Revenue Operations.
• Collaborate cross-functionally with Creative, Merchandising, Sales Enablement, and Client Marketing.
• Lead and develop a team of marketing professionals and foster a high-performance culture.

Brand Marketing Manager

Customer Success Manager

• Lead, coach, and develop a team responsible for onboarding complex, enterprise, and strategic customers
• Oversee end-to-end onboarding projects to ensure a positive, consistent customer experience
• Partner closely with Sales leaders and Business Development teams
• Manage team workload, priorities, and metrics
• Act as escalation point for complex customer issues
• Lead change management within go-to-market models
• Use data to identify trends, coaching, and process improvements
• Design scalable onboarding solutions
• Balance customer satisfaction with operational efficiency

Manager, Customer Success – Onboarding

Social Media Manager

• Develop and execute social media strategies that align with overall marketing and business goals, supporting brand awareness, lead generation, and sales growth.
• Create and publish engaging, high-quality content that resonates with target B2B audiences across multiple platforms.
• Manage and grow social media channels both organically and through paid media in partnership with external agencies.
• Track, analyze, and report on performance metrics (engagement, traffic, leads) to continuously optimize campaigns.
• Collaborate cross-functionally with brand marketing, creative, sales, and merchandising teams to deliver integrated campaigns.
• Build and nurture relationships with customers and influencers while actively engaging with audiences and responding to inquiries.
• Develop editorial calendars, define KPIs, and manage budgets to ensure efficient and effective campaign execution.

• Utilize established sales techniques and strategies within your book of business to retain and grow sales of Jan/San and Breakroom Facility Solutions (FS) and products.
• Consistently meet or exceed established sales targets/quotas and Key Performance Indicators (KPIs).
• Regularly employ enablement and digital selling tools to analyze assigned accounts, manage your pipeline, prospect for new opportunities, and ensure timely follow-up.
• Develop and maintain positive relationships with key decision-makers who control purchasing decisions.
• Demonstrate a comprehensive understanding of customer needs and provide relevant, customer-centric Facility Solutions.
• Collaborate with other sales and cross-functional teams to identify growth opportunities and achieve optimal customer outcomes.
• Engage in pricing and Request for Proposal (RFP) processes.
• Prepare customized sales presentations and deliver them to various stakeholders.
• Ensure compliance with program guidelines across all account sites.

Inside Account Executive, Facility Solutions

Analyst

• Supporting administration of base pay, incentive compensation, and annual merit/bonus cycles
• Conducting analyses to ensure internal equity and external competitiveness; identifying trends and recommending solutions
• Providing guidance to managers and HR partners on compensation practices, policies, and job evaluations
• Maintaining compensation data, job structures, and records within HR systems
• Preparing compensation reports, dashboards, and audit documentation
• Supporting benefits program design, implementation, and administration (health, welfare, retirement plans)
• Analyzing benefits utilization, trends, and employee feedback to identify improvements
• Managing benefits enrollment tracking, eligibility, and data accuracy
• Partnering with vendors and supporting benefit-related processes and annual enrollment
• Developing clear communications, guides, FAQs, and presentations to increase employee understanding of Total Rewards programs
• Supporting cross-functional projects, system implementations, and process improvements
• Collaborating with stakeholders to drive program effectiveness and continuous improvement

Senior Analyst – Total Rewards

• Serve as primary liaison for assigned Enterprise and Strategic customers
• Optimize utilization of program benefits and serve as escalation point for resolving complex customer needs
• Oversee customer projects that span multiple systems, processes, and/or departments
• Identify evolving customer needs and tailor solutions
• Identify opportunities for simplification, upselling, and enhancing customer partnerships
• Determine root cause of issues and identify resolutions
• On-board customers as needed in partnership with Sales
• Conduct business reviews & presentations to executive-level stakeholders
• Log all activity in Salesforce using Case Management

Customer Success Consultant

Manager

• Lead the development and execution of the strategy for Staples’ Marketplace business.
• Build a new channel, optimize sales performance, and manage key marketplace relationships.
• Drive operational excellence to scale the business.
• Analyze market trends, identifying new product opportunities, optimizing listings and promotions.
• Collaborate with internal teams to deliver exceptional customer experience.
• Manage and grow Staples’ Marketplace account, troubleshoot seller performance issues, and develop account-specific growth plans.
• Drive process improvements, conduct competitive analysis, and adjust pricing strategies based on data insights.
• Build and mentor a team of eMarketplace specialists and analysts, fostering a collaborative culture focused on marketplace optimization and compliance.

Senior Manager, Marketplace

Recruitment

• Own full lifecycle recruiting within U.S. Retail focusing on store leadership to support the growth of our business.
• Partner with hiring managers and HR leaders to identify key requirements, be the expert at assessing talent, and collaborate on hiring recommendations and workforce planning
• Nurture candidate relationships, clearly outline role expectations, speak with passion, actively communicate and be transparent with candidates throughout the process
• Collaborate and participate with HR and other areas of the business on recruiting, operations, and any other related projects, initiatives, deliverables, and other responsibilities as assigned
• Work in partnership with the business to understand their needs, create the recruitment strategy (inclusive of a diverse slate of candidates), identify challenges and determine solutions
• Utilize social media, CRM, networking sites, ATS, organizations and other sources to find and attract talent
• Own the full lifecycle recruiting, including sourcing, attracting and screening candidates, developing short/long-term pipelines, closing candidates and everything in between

Senior Talent Acquisition Specialist

• Exhibit effective appointment setting skills and set the required number of appointments each week with the correct decision makers.
• Effective Selling Skills
• Utilizing professional selling skills
• Discover prospects incremental and programmatic needs
• Effectively communicates Staples value propositions, capabilities, products and assortments including all categories
• Capable of overcoming objections and closing the sale.
• Utilize prescribed selling tools to prioritize activities and drive efficiency, as well as to document customer engagement and information (ex: Priority List, Tenfold, SFDC).
• Internal Partnerships: Effectively work with customer support/set up teams and category specialists to progress deals forward to closed won
• Implements and ramps wins driving compliance to new account/program
• Expertise of prospect industry buying process’ and ability to support product selection and standardization
• Brings in over $750K / year in revenue
• Create sticky accounts which will continue to purchase from Staples
• Integrates feedback from prospects into their sales approach
• New customer assortment and pricing
• Internal Teaming: Individual will need to communicate and work closely with Category Specialists, and Support teams
• Customer Communications: Individual is responsible to communicate with prospects daily in person and face to face in a professional manner

B2B Sales Consultant

Consultant

• Partner with KAEs and Generalist sellers to grow revenue and margin while maintaining a customer centric focus.
• Serve as primary point of contact for all furniture programs and opportunities for a variety of clients ranging from commercial, healthcare, public sector, and K-12/Higher Ed.
• Utilizes selling tools such as GPO’s, State and local contracts, and manufacturer-driven purchasing agreements.
• Effectively manage a sales funnel and pipeline to meet or exceed established KPIs.
• Partners with generalists to build and execute on transactional furniture strategy for targeted accounts.
• Serve as furniture expert, presenting furniture insights/trends, best practices, solutions on generalist team calls and presentations to clients.
• Responsible for executing sales campaigns and sales initiatives.
• Develop solutions for customers, including product selection and specification by collaborating with our design team.
• Research product solutions, delivery options, sourcing conditions.
• Pricing and product proposals to include identifying alternative products when applicable and necessary.
• Complete regular training on products, vertical market solutions and sales tactics to maintain expert status.
• Generate and revise quotes and present to the customers in conjunction with the sellers on shared accounts.
• Create standards programs, including both transactional contracts, standards programs, and stand-alone project solutions.
• RFP and bid pricing in support of sellers and Staples held contracts.

Furniture Account Consultant

• Works independently with limited supervision for Large/Complex Formal bids over $2M
• Shares responsibility for Daily Bid Assignments to the Bid Team
• Provides a second-tier escalation point for the Bid Analyst team
• Assists management, leading Training and On-boarding of new Associates
• Coordinates and manages Bid Team reporting for bid activity and bid results
• Makes recommendations for Sales Leadership on complex RFP/RFQ’s for Bid Strategy
• Engages with the STS Sales teams and other cross-functional departments on all activities related to Bid processes