Senior Manager, IT Infrastructure & Operations

Staples Promotional Products

Senior Manager of IT Infrastructure & Operations at Staples managing a remote team for Eastern U.S. warehouse and annex facilities.

Posted 6/30/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive management experience in information systems, with a focus on resource management, technical leadership, and customer support. Proven ability to collaborate across business units and maintain strong vendor relationships while ensuring adherence to best practices in network systems engineering.

Highest-signal resume keywords

10+ Years Management ExperienceNetwork Systems Engineering Best PracticesCustomer Support ExcellenceDistribution and Supply Chain InfrastructureTechnical Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Resource ManagementInfrastructure DesignTechnical LeadershipChange ManagementDocumentation Management

Soft Skills

Team PlayerOutgoing PersonalityCollaboration

Tools & Technologies

IT Project Management OfficeWarehouse Management Systems

Industry Keywords

Information SystemsDistributionSupply ChainWarehouse InfrastructureVendor Management

About the role

Key responsibilities & impact

This role works with a wide range of technologies and vendors, with a primary focus on supporting Staples warehouse and annex facilities across the Eastern U.S.
Responsibilities include managing a team of 16 remote associates across the region and supporting up to 60 remote locations.
Responsibilities include resource management, planning and facilitation, technical leadership, end-of-life strategy and technology refresh execution, and management of infrastructure design and development.
Provide world class customer support to the Staples enterprise.
Ensure the team creates and maintains clear, accurate documentation for the IT Project Management Office and remote facilities.
Participate in the manager on-call support rotation, maintain a 15-minute callback time for all paged issues, and provide after-hours support and system recovery as needed.
Follow the published Change Management policy and ensure each change request is well documented, change-specific, and properly approved.
Collaborate across business units and IT/IS functions, including Platform Engineering, Communications Engineering, Security, the Project Management Office (PMO), Sales, Distribution, Fulfillment, and Transportation Operations.
Maintain strong working relationships with vendors and contractors, with experience supporting administrative and budget processes.

Requirements

What you’ll need

Minimum of 10 years of management experience working in the information systems field.
Proven track record at successfully applying generally accepted best practices for network systems engineering.
Demonstrated ability to reduce production outages and meet customer expectations for service availability.
Enthusiastic, outgoing team player who wants a career in IT. Aptitude to quickly learn Staples business systems and practices.
Passionate about providing world class technical and customer support.
Experience in supporting Distribution and Supply Chain/Warehousing infrastructure environments.
BS or BA degree in computer science, business administration or related field or equivalent experience.

Benefits

Comp & perks

Inclusive culture with associate-led Business Resource Groups and resources such as the Social Justice Resource Center.
Flexible PTO (22 days) plus Holiday Schedule (7 observed paid holidays)
Online and Retail Discounts
Company Match 401(k)
Physical and Mental Health Wellness programs
more perks and benefits