Staples Promotional Products

Account Manager

• Serve as the primary point of contact for assigned customer accounts, building trusted relationships through responsive, solutions‑oriented service
• Manage the sales process from opportunity identification through quoting, ordering, and delivery in partnership with internal sales and operations teams
• Collaborate with Strategic Account Managers to support key enterprise accounts, forecast sales activity, and execute account plans
• Coordinate and review customer quote requests to ensure accuracy, competitiveness, and alignment to margin expectations
• Partner with internal teams (sales support, program management, special orders) to ensure timely execution and delivery against customer commitments
• Maintain a strong understanding of customer programs, contracts, and business goals to identify growth opportunities
• Proactively engage existing and past customers to introduce new products, programs, and merchandising solutions
• Monitor account performance and profitability, sharing insights internally and with customers as appropriate
• Act as the voice of the customer internally, ensuring issues are resolved quickly and professionally
• Stay current on product trends, decoration methods, and industry best practices to deliver creative merchandise solutions.

Business Development Rep

• Researching and prospecting healthcare organizations, scheduling in-person presentations with top-level executives
• Identifying the unique needs of healthcare institutions and developing a comprehensive customer acquisition strategy which drives value
• Developing new print business opportunities within existing healthcare accounts
• Partnering with Key Account Executives and Print Key Account Executives to identify opportunities within existing customer base
• Independently scheduling appointments, typically with Marketing, Procurement, or Operational executives
• Developing tailored programs with customized pricing using a consultative selling approach
• Develop account sales and strategy as well as managing the account handoff process in a team selling environment
• Achieve/exceed sales targets for a defined sales and GP quota and earn uncapped commissions above target
• Responsible for $7.5M+ in new pipeline annually, $2.5M+ in won business, $1.5M+ in incremental billed revenue
• Up to 30% travel throughout assigned geography (multiple states) for customer meetings

Account Development Manager, Healthcare

• Research and prospect healthcare organizations, scheduling in-person presentations with top-level executives
• Identify the unique needs of healthcare institutions and developing a comprehensive customer acquisition strategy which drives value
• Develop new print business opportunities within existing healthcare accounts
• Partner with Key Account Executives and Print Key Account Executives to identify opportunities within existing customer base
• Independently schedule appointments, typically with Marketing, Procurement, or Operational executives
• Develop tailored programs with customized pricing using a consultative selling approach
• Develop account sales and strategy as well as manage the account handoff process in a team selling environment
• Achieve/exceed sales targets for a defined sales and GP quota and earn uncapped commissions above target
• Responsible for $7.5M+ in new pipeline annually, $2.5M+ in won business, $1.5M+ in incremental billed revenue
• Up to 30% travel throughout assigned geography (multiple states) for customer meetings

Account Development Manager – Healthcare, Print

Sales Engineer

• Lead onboarding and technical integrations for complex enterprise customers, including new and existing accounts.
• Own implementation execution using Sales Engineering SOPs, ensuring accuracy, consistency, and timely delivery.
• Serve as the primary project lead, coordinating cross‑functional teams including Sales, IT, and operations.
• Gather and validate customer business and technical requirements and design scalable program solutions aligned to Staples’ capabilities.
• Communicate solution approach, requirements, and timelines to technical and non‑technical stakeholders.
• Partner with Sales on pre‑sales solutioning, customer discovery, RFPs, and technical validation.
• Support post‑implementation handoff to ensure a smooth ramp to expected revenue and customer experience goals.
• Identify opportunities to simplify processes, improve efficiency, and reduce implementation complexity.
• Escalate risks, blockers, or scope changes when requirements fall outside SOPs.

Manager

• Manage daily operations within the organization’s treasury function, including cash positioning and forecasting
• Administer treasury policies governing cash flow, liquidity, debt, credit, and financial risk management
• Develop and maintain financial models and forecasts related to liquidity and cash management
• Prepare and analyze treasury reports, including liquidity metrics, compliance ratios, and cash summaries
• Monitor and manage debt instruments, ensuring compliance with covenants and partnering with Legal on agreement interpretation
• Lead liquidity strategies to ensure sufficient capital for current and future business needs
• Execute and support treasury-related projects such as refinancing, liquidity improvements, and lease/buy analyses
• Maintain and strengthen relationships with banks and financial institutions
• Collaborate cross-functionally with A/R, A/P, Accounting, Tax, Legal, and IT teams
• Drive process improvements to enhance efficiency, accuracy, and scalability
• Promote adherence to treasury best practices and internal controls (including SOX compliance)
• Mentor and support development of treasury analysts

Manager, Treasury

Analyst

• Identify emerging trends, technologies, and opportunities for research & development.
• Conduct extensive market research and competitive analysis to stay informed about industry best practices and disruptive technologies in sales.
• Lead pilot projects to test and evaluate innovative solutions, gathering data and feedback to inform scalable implementations.
• Develop and manage Proof of Concepts (PoCs) for innovative sales tools and platforms, assessing their feasibility and potential impact.
• Work with stakeholders to define requirements for innovative solutions and translate them into actionable project plans.
• Establish key performance indicators (KPIs) to measure the success and ROI of innovation initiatives.
• Maintain detailed documentation of research findings, innovation strategies, and project outcomes.

Senior Business Analyst

Account Executive

• Hunts within defined territory to prospect and win net new small to medium business customers.
• B2Bs are also responsible to ramp and onboard net new won accounts to further expanding our customer base.
• It is a high velocity sales position that leverages a prioritized call list to drive prospect engagement remotely by phone, video, face to face, and utilizing digital tools.
• Exhibit effective appointment setting skills and set the required number of appointments each week with the correct decision makers.
• Effective Selling Skills.
• Utilizing professional selling skills.
• Discover prospects incremental and programmatic needs.
• Effectively communicates Staples value propositions, capabilities, products and assortments including all categories.
• Capable of overcoming objections and closing the sale.
• Utilize prescribed selling tools to prioritize activities and drive efficiency, as well as to document customer engagement and information (ex: Priority List, Tenfold, SFDC).
• Internal Partnerships: Effectively work with customer support/set up teams and category specialists to progress deals forward to closed won.
• Implements and ramps wins driving compliance to new account/program.
• Expertise of prospect industry buying process’ and ability to support product selection and standardization.
• Create sticky accounts which will continue to purchase from Staples.
• Integrates feedback from prospects into their sales approach.
• New customer assortment and pricing.
• Internal Teaming: Individual will need to communicate and work closely with Category Specialists, and Support teams.
• Customer Communications: Individual is responsible to communicate with prospects daily in person and face to face in a professional manner.

Territory Sales Representative, Commercial

• Exhibit effective appointment setting skills and set the required number of appointments each week with the correct decision makers.
• Effective Selling Skills
• Utilizing professional selling skills
• Discover prospects incremental and programmatic needs
• Effectively communicates Staples value propositions, capabilities, products and assortments including all categories
• Capable of overcoming objections and closing the sale.
• Utilize prescribed selling tools to prioritize activities and drive efficiency, as well as to document customer engagement and information (ex: Priority List, Tenfold, SFDC).
• Internal Partnerships: Effectively work with customer support/set up teams and category specialists to progress deals forward to closed won
• Implements and ramps wins driving compliance to new account/program
• Expertise of prospect industry buying process’ and ability to support product selection and standardization
• Create sticky accounts which will continue to purchase from Staples
• Integrates feedback from prospects into their sales approach
• New customer assortment and pricing
• Internal Teaming: Individual will need to communicate and work closely with Category Specialists, and Support teams
• Customer Communications: Individual is responsible to communicate with prospects daily in person and face to face in a professional manner

Territory Sales Representative – Regional

• Consistently meets activity goals and daily metrics with a hunter mindset/approach – outbound dials, sell time, live contacts, and created opportunities
• Travel to meet clients face to face & walk the halls of new sites to maintain and grow sales relationships across the account hierarchy
• Develop expertise on contract & coop availability within designated geographies
• Influences on the spot pricing decisions in order to cultivate a seamless customer experience
• Manage sales funnel to close opportunities
• Effective Selling Skills: Utilizing professional selling skills, discover prospects incremental and programmatic needs, effectively communicates Staples value propositions, capabilities, products and assortments including all categories. Capable of overcoming objections and closing the sale.
• Utilize prescribed selling tools to prioritize activities and drive efficiency, as well as to document customer engagement and information (ex: Priority List, Tenfold, SFDC).
• Internal Partnerships: Effectively work with customer support/set up teams and category specialists to progress deals forward to closed won.
• Implements and ramps wins driving compliance to new account/program.
• Expertise of prospect industry buying process’ and ability to support product selection and standardization.

Sales Consultant, SLED

• You will work with your Sales Manager to develop Facility Supplies (Jan/San) sales strategies for your assigned territory/market
• You will train and coach general line sales representatives on Facility products, processes, and buyers to increase their ability to access, persuade and close Facilities business
• Conduct joint sales calls with sales reps to assist them in closing the sale
• Participate in current account business reviews to introduce Facility Supplies and increase revenue while adding value to the account
• Provide expertise and input to the corporate-wide Facility Supplies program regarding product selection, training, and issue resolution
• Achieve jan/san – break room – safety revenue and gross margin targets in defined market
• Achieve retention and penetration of jan/san – break room – safety targets in existing OP accounts and new Facility accounts

Key Account Executive, Facility Supplies

• Establishes and maintains business relationships with executive and operational leadership within assigned Integrated Delivery Networks (IDNs), divisions, and enterprise healthcare accounts which may be operating under GPO agreements
• Supports account-level negotiations and program discussions with VP- and Director-level stakeholders for complex healthcare IDNs and enterprise accounts, operating within established GPO, pricing, and contract frameworks as required
• Navigates complex sales and program execution cycles involving multiple stakeholders and decision-makers to ensure successful rollout, adoption, and sales ramp of approved initiatives
• Demonstrates expertise in healthcare buying processes and supports product selection, eCommerce and integrated solutions, and standardization and consolidation initiatives to drive operational efficiency and cost reduction for customers
• Provides guidance, standards, and execution support to Print Account Executives, Account Managers, and supporting teams to ensure consistent deployment, adoption, and growth of strategic programs within assigned accounts
• Partners closely with category experts to deliver account-specific insights, solutions, and value propositions that support program expansion and customer objectives
• Collaborates with internal resources including Strategic Account Directors, Analysts, Pricing, Category Leadership, Implementation teams, and sales partners to meet customer needs and drive profitable growth within assigned accounts
• Applies strong business acumen and consultative selling methodologies to align program execution with customer priorities and initiatives such as integrations, sustainability efforts, and vendor consolidation strategies

Strategic Account Executive, Print

Customer Success Manager

• Lead, coach, and performance-manage a team of Customer Success Consultants supporting enterprise and complex customers.
• Drive Customer Success strategy by fostering a culture of ownership, accountability, and execution.
• Partner closely with Sales leadership to ensure strong collaboration and aligned routines.
• Optimize team efficiency through effective delegation, workflow management, and process consistency.
• Serve as the primary escalation point for complex customer issues and resolution coordination.
• Use data and insights to identify trends, coaching opportunities, and service improvements.
• Support onboarding, training, and continuous development through feedback and development planning.
• Identify opportunities to reduce customer friction through automation and process improvement.
• Manage special projects and customer initiatives aligned to evolving business priorities.

Team Manager, Customer Success Consultant

Accounts Receivable

• Collect cash for open Accounts Receivable.
• Follow up on a regular basis with the customer until a payment resolution is received.
• Escalate to the Team Lead if/when problems or concerns arise.
• Ability to research Accounts Receivable issues and reconcile payment remittances.
• Minimize bad debt write-offs and maximize cash receipts while being sensitive to internal and external customers.
• Adhere to collection strategies and completion of tasks to include and not limited to on account cash, escalations, credit review, etc. within expected SLA
• Promptly resolve billing and Accounts Receivable issues while identifying potential opportunities for process improvement
• Independently perform root cause analysis on customer issues.
• Independently work with customer to negotiate significantly past due balances via payment plan or settlement process.
• Independently communicate with customer’s Accounts Payable Supervisors, Managers and Directors.

Accounts Receivable Specialist

• Manage strategic accounts with regional, super-regional, and national footprints, ensuring exceptional service and growth.
• Lead weekly Customer Ownership Team calls to collaborate with support team members and address client needs.
• Visit customer locations to close furniture deals and introduce new products and service solutions.
• Identify and resolve account support weaknesses by developing value-added solutions with internal teams.
• Coordinate responses to high-priority account manager requests, including required site visits.
• Facilitate administrative work through Customer Success Consultants to maximize selling time.
• Communicate effectively with C-level executives, vendor partners, and internal customers.
• Develop and execute growth strategies for complex and high-touch accounts.

Key Account Executive, Contract Furniture

• Lead, coach, and develop a team responsible for onboarding complex, enterprise, and strategic customers
• Oversee end-to-end onboarding projects to ensure a positive, consistent customer experience
• Partner closely with Sales leaders and Business Development teams
• Manage team workload, priorities, and metrics
• Act as escalation point for complex customer issues
• Lead change management within go-to-market models
• Use data to identify trends, coaching, and process improvements
• Design scalable onboarding solutions
• Balance customer satisfaction with operational efficiency