Staples Promotional Products

Analyst

• Work directly with Contract Sales teams in a consultative role in creating custom pricing models with a focus on Facility Products.
• Identify and explain pricing and margin trends.
• Partner with Contract Sales teams to resolve anomalies.
• Create management reporting as needed to assist in understanding of changing sales/margin/mix of business and to analyze and track best practices; create processes and measurements to quantify the results of actions as it relates to price setting or changes.
• Design customer specific Profitability Plans
• Generate customer file structures to be utilized in negotiations, rollout, and account management.
• Continuously refine and improve the item specific details and strategies based on the competitive landscape and assortment planning.
• Ensure that Staples is achieving sales and profitability goals while ensuring that the pricing terms & adhere to conditions in legal contracts.

Pricing/Bid Analyst – Technology

Business Development Rep

• Hunts within defined territory to pursue penetration of existing accounts by winning net new sites
• Responsible for ramping and onboarding accounts to further expand our customer base
• Strong collaboration with Account Management to build strategies for site acquisition
• Travel to meet clients face to face & effectively use remote methods to maintain and grow sales relationships

Business Developer, SLED

Consultant

• Partner with KAEs and Generalist sellers to grow revenue and margin while maintaining a customer centric focus.
• Serve as primary point of contact for all furniture programs and opportunities for a variety of clients ranging from commercial, healthcare, public sector, and K-12/Higher Ed.
• Utilizes selling tools such as GPO’s, State and local contracts, and manufacturer-driven purchasing agreements.
• Effectively manage a sales funnel and pipeline to meet or exceed established KPIs.
• Partners with generalists to build and execute on transactional furniture strategy for targeted accounts.
• Serve as furniture expert, presenting furniture insights/trends, best practices, solutions on generalist team calls and presentations to clients.
• Responsible for executing sales campaigns and sales initiatives.
• Develop solutions for customers, including product selection and specification by collaborating with our design team.
• Research product solutions, delivery options, sourcing conditions.
• Pricing and product proposals to include identifying alternative products when applicable and necessary.
• Complete regular training on products, vertical market solutions and sales tactics to maintain expert status.
• Generate and revise quotes and present to the customers in conjunction with the sellers on shared accounts.
• Create standards programs, including both transactional contracts, standards programs, and stand-alone project solutions.
• RFP and bid pricing in support of sellers and Staples held contracts.

Furniture Account Consultant

Art Director

• Design, maintain and update e-commerce websites for clients that align with brand guidelines and objectives.
• Design branded flyers, direct-mail pieces, web banners, signage, e-mail communications and marketing collateral for multiple clients.
• Collaborate with Creative Leaders, Marketing Specialists and Account Managers to design marketing communications aligned with client promotion objectives.
• Retouch and process product images, using best practices for image quality and image compression, for use on client e-commerce websites and other digital or traditional marketing materials.

Associate Art Director

Customer Support

• Assist with booth setup, teardown, and daily operations
• Engage with visitors and process sales transactions
• Manage event inventory and support logistics
• Contribute to continuous improvement efforts

Event Support Specialist

Pricing Analyst

• Prepare customer-specific pricing to support new business opportunities and renewals in alignment with Staples pricing strategy and governance rules.
• Analyze customer requests, pricing history, and cost-to-serve data to develop accurate pricing proposals and Deal P&Ls.
• Partner with Sales, Finance, and Pricing teams to communicate pricing strategies, assumptions, and financial impacts.
• Implement approved pricing accurately in enterprise systems and ensure compliance with established controls.
• Track pricing projects, manage deadlines, and support continuous improvement initiatives.

• Routinely interact with customers who require assistance resolving issues that may be complex or escalated.
• Provide support for CSR internal team members in need of escalating and resolving complex issues.
• Perform research and determine optimal resolution.
• Provide timely follow-up and follow-through.
• Collaborate with multiple teams (internal and external)
• Document details related to the nature of customer contacts.
• Develop subject matter expertise within multiple areas of the business, taking on various work assignments as needed.
• Contribute to achieving Key Performance Indicators (KPIs) by routinely meeting quality, productivity, schedule compliance, and attendance standards.

Customer Service Representative III

Account Executive

• Hunts within defined territory to prospect and win net new small to medium business customers.
• B2Bs are also responsible to ramp and onboard net new won accounts to further expanding our customer base.
• It is a high velocity sales position that leverages a prioritized call list to drive prospect engagement remotely by phone, video, face to face, and utilizing digital tools.
• Exhibit effective appointment setting skills and set the required number of appointments each week with the correct decision makers.
• Effective Selling Skills
• Utilizing professional selling skills
• Discover prospects incremental and programmatic needs
• Effectively communicates Staples value propositions, capabilities, products and assortments including all categories
• Capable of overcoming objections and closing the sale.
• Utilize prescribed selling tools to prioritize activities and drive efficiency, as well as to document customer engagement and information (ex: Priority List, Tenfold, SFDC).
• Internal Partnerships: Effectively work with customer support/set up teams and category specialists to progress deals forward to closed won
• Implements and ramps wins driving compliance to new account/program
• Expertise of prospect industry buying process’ and ability to support product selection and standardization
• Create sticky accounts which will continue to purchase from Staples
• Integrates feedback from prospects into their sales approach
• New customer assortment and pricing
• Internal Teaming: Individual will need to communicate and work closely with Category Specialists, and Support teams
• Customer Communications: Individual is responsible to communicate with prospects daily in person and face to face in a professional manner

Territory Sales Representative

Sales Engineer

• Lead a team of individual contributors for onboarding new business
• Manage team's workload and performance metrics
• Serve as an escalation point for internal and external customers
• Champion change management and business strategy

Team Manager, Sales Engineering

Operations

• Partner across Sales Leadership, and other key stakeholders to lead the strategic build of the Key Performance Indicator program.
• Work together closely with Sales and Sales effectiveness teams for gathering KPI program business requirements, aligning requirements to the sales process and evaluating effectiveness of KPI selections against expected selling outcomes.
• Interact with Sales VPs, Effectiveness, and Front Line Managers to develop and support coaching reports.
• Maintain KPI program reporting environment within PowerBI and continually seek new toolsets available to improve KPI program.
• Ensure KPI (and associated) reporting, analytics, and final deliverables are accurately completed, thoroughly vetted/validated, and approved according to established schedules and processes.
• Develop and enhance training materials and additional resources for the field to provide a comprehensive understanding of how their KPI program operates and is reported.
• Proactively identify areas in need of improvement; partner with stakeholders to craft resolutions, new processes, and impactful updates; and be accountable to develop and carry out long-term action plans.
• Participate in establishing and documenting best practices, templates, policies, and tools to promote greater consistency and expand and scale Staples capabilities.

Sales Operations Manager

• Research and prospect companies and schedule in-person presentations for top-level executives.
• Identify customer needs and develop a comprehensive customer acquisition strategy which drives value.
• Develop new print business with existing Staples Commercial & Enterprise customers.
• Partner with Key Account Managers and Print Key Account Executives to identify opportunities within the existing customer base.
• Set your own appointments - typically with Marketing, Procurement, or Operational executives.
• Develop tailored programs with customized pricing using a consultative selling approach.
• Manage account sales and strategy and the account handoff process in a team selling environment.
• Achieve/exceed sales targets for a defined sales and GP quota and earn uncapped commissions above target.
• Travel 50% throughout assigned geography (NJ, DC, PA, MD) for customer meetings.

Account Development Manager

Manager

• Act as a strategic partner to the Learning & Development team to ensure training aligns with evolving business priorities.
• Collaborate on curriculum design, updates, and reinforcement strategies to support associate skill development.
• Ensure new-hire training reflects current processes, policies, and top call drivers.
• Oversee Talent Councils for each business unit, including reviewing requests, assigning work, and validating content before release.
• Analyze post-training performance metrics (QA scores, AHT, CSAT) to identify gaps and recommend improvements.
• Maintain strong relationships with BPO partners to gather feedback and share best training practices.
• Facilitate training sessions when needed to support business priorities.
• Audit training content across sites and partners, ensuring consistency, accuracy, and standardization.
• Deliver clear communication to stakeholders about training updates and their impact on performance and customer outcomes.
• Proactively identify opportunities to streamline processes and improve efficiency within the Customer Service network.

Knowledge and Performance Manager

Account Manager

• Manage and nurture strategic relationships with clients, subsidiaries, and partners, ensuring exceptional customer experiences across all touchpoints.
• Develop and execute business strategies to grow sales and margin within assigned accounts for all Staples Promotional Products lines.
• Collaborate with cross-functional teams—including merchandising, customer service, and operations—to deliver seamless client solutions.
• Lead client meetings and presentations, driving incremental revenue opportunities and providing expert direction on merchandise needs.
• Analyze account performance, identify growth opportunities, and align internal teams with client brand objectives.
• Negotiate contract extensions, ensure compliance with terms, and lead business reviews and strategic account discussions.
• Travel to key locations and participate in on-site events to champion our full suite of services.

Strategic Account Manager

• Responsible for the aggressive pursuit and growth of new business at targeted enterprise Vertical Market opportunities across the United States.
• Consultative engagement with prospects through diligent and thorough research, demonstrating knowledge of prospective customers’ industries (Healthcare, Strategic Accounts, or other Key Vertical Markets) and specific business issues and challenges facing them.
• Execute business development sales strategies to move targeted prospects to active opportunities, while positioning Staples Facility Solutions as the preferred solution for decision makers and influencers of target opportunities.
• Actively engage networking contacts, professional affiliations, industry groups, trade shows, etc., and other lead sources as required.
• Build an internal and external network that enables client success and identifies new target clients, following through on leads from a variety of sources.
• Provide guidance on RFPs/RFIs, pricing strategy and legal agreements.
• Engage customers including but not limited to building customer facing presentations; preparing pricing proposals including profitability analysis; engaging in customer meetings/presentations.
• Collaborate with all stakeholders to develop strategic acquisition and pricing to differentiate Staples from competitors.

Pricing/Bid Analyst – Technology

Business Developer, SLED

Furniture Account Consultant

Associate Art Director

Event Support Specialist

Pricing Analyst

Customer Service Representative III

Territory Sales Representative

Team Manager, Sales Engineering

Customer Service Representative III

Sales Operations Manager

Account Development Manager

Knowledge and Performance Manager

Strategic Account Manager

Business Development Director – Facility Solutions, Healthcare