Staples Promotional Products

Project Manager

• Execute and drive demand planning and fulfillment strategy and Supply chain best practices for B2B and B2C businesses.
• Identify opportunities, develop, and implement new processes to better support and evolve how we manage inventory, optimizing product flow to increase turns, service, and overall support the business strategy.
• Partner with the various channels to build a collaborative planning, forecasting and fulfillment process while dynamically contributing to business planning.
• Manage and review channel inventory KPI’s on a frequent basis and discuss the results with the cross functional team(s), highlighting inventory management opportunities.
• Drive continuous improvement in demand forecasts while evaluating and evolving predictive models.
• Play an integral role to support the shift from fixed order point replenishment to demand driven fulfillment.
• Identify potential inventory opportunities between our sales channels. Research to determine root cause while collaborating closely with the Merchant team(s). Providing recommendations to resolve.
• Review promotional lifts and the impact of sales and marketing activities on the supply chain.
• Partner with vendors on outstanding purchase orders and general KPI’s to ensure flow of merchandise/supply chain is in place.
• Collaborate, determine load in and maintain forecasts for added items as created by the Category Specialist.
• Advance the analytical capabilities on the team to move to a data driven organization that will improve our financial results and allow for scalable and predictive solutions.
• Travel 50% for projects as needed

Supply Chain Project Manager

Sales

• Enable sales growth by identifying, qualifying, and advancing new incentive and recognition opportunities
• Develop strategic incentive and recognition solutions using Staples Promotional Products’ SaaS platform
• Partner with sales teams to support complex deals, solution positioning, and customer engagement
• Collaborate with internal line-of-business and marketing teams to enhance the product portfolio based on market trends and customer feedback
• Influence and support the client success model to ensure strong program adoption and outcomes
• Oversee program budgeting, forecasting, and performance against revenue and profit targets
• Serve as a subject-matter expert for incentive and recognition solutions across the U.S. sales organization
• Participate in the successful launch and ongoing optimization of customer programs
• Coach and guide client success resources on best practices for program support and execution

Sales Solution Manager

Account Executive

• Acquire net new business accounts within a defined U.S. territory
• Consistently meets activity goals and daily metrics with a hunter mindset/approach - outbound dials, sell time, live contacts, and created opportunities
• Ramp and onboard new accounts to expand our customer base.
• Partner with business development teams to refine sales strategies for complex segments.
• Travel to client sites and use remote methods to maintain and grow sales relationships.
• Develop expertise in contract and cooperative purchasing within your territory.
• Influence pricing decisions to ensure a seamless customer experience.
• Manage the sales funnel, from opportunity creation to closing deals.
• Utilize prescribed sales tools to prioritize activities and document customer engagements.
• Collaborate effectively with category specialists and support teams to drive deals to completion.

B2B Sales Consultant, SLED

Analyst

• Translate analytical findings into easy-to-understand and actionable business information for colleagues and partners.
• Conduct analysis on actual and forecasted impact of pricing requests and make recommendations to the business to maintain market competitiveness considering profitability and growth rates.
• Routinely exercises independent judgment in developing methods, techniques, and criteria for achieving objectives.
• Work closely with pricing colleagues to collaborate on achieving team and company initiatives and goals. Build partnerships with colleagues across Staples.
• Develop business strategies and reports that will drive growth, profitability, and competitive success for Staples in the face of business transformation that improve selling profits and shape demand.

Facilities Category Analyst

Customer Support

• Routinely interact with customers who require assistance resolving issues that may be complex or escalated
• Perform research and determine optimal resolution
• Provide timely follow-up and follow-through
• Collaborate with multiple teams (internal and external)
• Document details related to the nature of customer contacts
• Contribute to achieving Key Performance Indicators by meeting quality, production, and attendance standards

Customer Service Representative II

• Owns contributing to a team on track to deliver incremental transactional tech revenue in a steady state operating model
• Plays a leadership role in developing selling motion in the enterprise channel via operational flows, system set up, leadership and greater sales team presentations
• Work on development of sales opportunities, supporting the Staples sales teams – inclusive of Midmarket, Commercial and Enterprise
• Assist Staples sales teams with vendor specific solutions and programs
• Sales lead development and follow up – educate and guide Staples sellers
• Share expert point of view to help develop account plans and territory mapping to understand profile and actions to develop business
• Maintain a detailed level of communication with field Sales Teams
• Understands and can articulate the customer needs, market trends, shopping behaviors, and how Staples will win in focus tech categories.
• Consistently analyzes data to identify opportunities to grow the business.
• Presents data and strategy at strategic meetings, as well as ad hoc as opportunities arise

Senior Specialist, Tech Strategy Sales Support

• Responding to prioritized support requests from the Regional Sales Director
• Teaming with Account Managers to plan growth strategies across complex and high touch accounts
• Visiting customers to help the Account Manager close Data Center deals
• Ensuring executed wins by passing won opportunities to Key Account Managers and Customer Success Consultants
• Facilitating issue and admin work to the Customer Success Consultant
• Coordinating with inside Tech team as needed
• Working with Sales Engineers and Architects as well as our OEM/Disty Partner support teams to create solutions

Key Account Executive, Tech

• Build, update, and maintain partner portals (Digital Sales Rooms) for our Commercial and Expert Selling teams.
• Implement new sections, improve layouts, and refresh content to drive ongoing engagement on customer portals.
• Track portal development, updates, and performance metrics using shared systems and trackers.
• Maintain accurate records of portal activity, requests, and updates.
• Drive portal re-engagement by identifying value-added updates and supporting sellers with timely content.
• Generate and analyze reports to support customer engagement tracking and sales conversations.
• Partner with sellers to help them use portals effectively within their accounts.
• Collaborate with cross-functional teams to ensure strategies and messaging align with business priorities.
• Troubleshoot basic portal issues and escalate complex needs as required.
• Support content navigation and organization within our content management system.

Digital Sales Channel Strategist

• Exhibit effective appointment setting skills and set the required number of appointments each week with the correct decision makers.
• Effective Selling Skills
• Utilizing professional selling skills
• Discover prospects incremental and programmatic needs
• Effectively communicates Staples value propositions, capabilities, products and assortments including all categories
• Capable of overcoming objections and closing the sale.
• Utilize prescribed selling tools to prioritize activities and drive efficiency, as well as to document customer engagement and information (ex: Priority List, Tenfold, SFDC).
• Internal Partnerships: Effectively work with customer support/set up teams and category specialists to progress deals forward to closed won
• Implements and ramps wins driving compliance to new account/program
• Expertise of prospect industry buying process’ and ability to support product selection and standardization
• Create sticky accounts which will continue to purchase from Staples
• Integrates feedback from prospects into their sales approach
• New customer assortment and pricing
• Internal Teaming: Individual will need to communicate and work closely with Category Specialists, and Support teams
• Customer Communications: Individual is responsible to communicate with prospects daily in person and face to face in a professional manner

B2B Sales Consultant, Healthcare

Account Manager

• The Key Account Rep will primarily be focused on supporting the Account Executives (AE’s), while learning the Computing and Print industry through education and development with Customer Care, Products, Solutions, Distribution and Sourcing.
• Work directly with assigned AE’s, AM’s & RSD’s to identify, cultivate and pursue opportunities to drive further customer Computing and Print category penetration via telephone and in-person as needed
• Contribute to the development of solutions and proposals for both programmatic and transactional opportunities
• Focus on customer retention and the following activities:
• Penetrate accounts with multiple locations with local buying decisions
• Assist in growth of new customers
• Support the Sales Team as needed to prepare for and follow up after sales calls/sales activities
• Support bid initiatives including entering, submission, order tracking and follow-up with the different internal departments
• Provide pricing & follow-up to external sales field and customer
• Act as the point of contact for the customer when the Technology Seller is unavailable
• Develop selling skills of qualifying, strategizing, sales call tactics, closing, and maintaining service levels
• Understand the key technology processes for sourcing, order fulfillment, and project management
• Learn the primary Staples operating platforms (Sunrise and Sequoia)
• Ad Hoc Support - includes requests from sales field, manager and leadership team for account and departmental initiatives
• Engage OEM’s and Distributors as needed to get the best cost and product availability
• Complete job-related training courses and/or seminars, as may be required for the job and/or assigned by Manager
• Acts as external client advocate with internal partners
• Collaborates and takes ownership with internal managers and team members on standardization and process improvement to increase customer satisfaction
• Maintain & regularly update EOL products & EDI Catalogs
• Assist on program rollouts, implementations, and retention/sales growth related projects
• Resolve issues to the customers through experience and utilization of available resources including Customer Service, Logistics, Credit & Collections and IT.

Key Account Representative, Technical

Manager

• Provide strong leadership in community, customer service, sales, and team development.
• Deliver profitable growth of sales and services within the district. Direct the planning, development, execution and monitoring of store business plans designed to meet or exceed sales and service objectives.
• Create a district-wide culture where all associates are engaged, trained and empowered to create a world-class customer experience.
• Actively attract and retain a high performing team. Constantly evaluate workforce analytics to develop clear succession planning strategies and support General Managers in creating talent strategies, personnel acquisition and staff level management to achieve and maintain store and district operational requirements.

District Manager

• Lead and inspire a team of 15–20 Customer Service Representatives.
• Use storytelling and data to illustrate customer impact.
• Coach associates on KPIs and provide timely feedback.
• Support HR‑related matters such as scheduling and policy inquiries.
• Hire and onboard high‑performing associates.
• Empower associates through recognition and career development.
• Build cross‑functional partnerships to maximize efficiency.
• Analyze customer and operational data to drive improvements.
• Resolve escalated customer issues with strong problem‑solving.
• Support company communications and promote an inclusive culture.

Customer Service Team Manager

Retail District Manager

Architect

• Build and manage national strategic partnerships (manufacturer, A&D, GC, etc.) that generate qualified demountable wall opportunities.
• Serve as the primary technical advisor to FAEs on all demountable wall opportunities, from early qualification through close.
• Provide conceptual design guidance, solution feasibility, and pricing recommendations while partnering with internal designers and manufacturer resources for full layouts.
• Support opportunity strategy, positioning, and competitive differentiation to increase win rates.
• Review architectural drawings, specifications, and customer requirements to ensure accurate scoping and solution alignment.
• Partner cross-functionally with Merchandising, Category Ops, PM, and Installation to ensure end-to-end solution quality and delivery readiness.
• Maintain strong product knowledge across key wall systems, competitive products, and market trends.
• Create a repeatable national engagement model that improves process consistency, handoffs, and pipeline visibility.

Architectural Solution Consultant

• Manage approximately 100 accounts with an average annual revenue responsibility of around $16M.
• Drive profitable growth by identifying and securing incremental and renewal contractual commitments from key economic and technical buying influences.
• Conduct daily outbound sales activities, engaging contacts virtually by phone, video, and digital tools.
• Partner with Outside Developers to penetrate and expand accounts at the site and end-user levels.
• Utilize prescribed selling tools to prioritize activities, document customer engagement, and optimize efficiency.
• Collaborate with category experts, customer support, and revenue management teams to execute account plans and deliver optimal customer experiences.
• Negotiate pricing and contract/service agreements directly with customers, making discretionary decisions based on account knowledge.
• Implement and ramp wins driving compliance to new and existing programs for customers.
• Establish and maintain relationships with senior executive team members within your customer base.
• Integrate customer feedback into sales approach and provide valuable insights to leadership and support teams.