Staples Promotional Products

Manager

• Provide strong leadership in community, customer service, sales, and team development.
• Deliver profitable growth of sales and services within the district. Direct the planning, development, execution and monitoring of store business plans designed to meet or exceed sales and service objectives.
• Create a district-wide culture where all associates are engaged, trained and empowered to create a world-class customer experience.
• Actively attract and retain a high performing team. Constantly evaluate workforce analytics to develop clear succession planning strategies and support General Managers in creating talent strategies, personnel acquisition and staff level management to achieve and maintain store and district operational requirements.

District Manager

Account Executive

• Responsible for driving approximately $2.5MM+ in annual sales revenue.
• Establish, build, and expand relationships with existing and potential customers at multiple levels in the organization.
• Navigate regional and national purchasing agreements to sell print into multiple levels of the organizations.
• Responsible for scheduling and attending face-to-face presentations with high level decision makers.
• Use a consultative selling method to identify customer needs and develop a value-added proposition.
• Work collaboratively with print sourcing to assure accurate, timely, and professional delivery of customer's products.
• Implement a sales strategy to achieve revenue and margin objectives through new/expanded program development and growth in assigned accounts.
• Partner with Staples Business Advantage Sales team to sell print services to large commercials and enterprise sized customers.
• Utilize Staples CRM system on a consistent daily basis to self-manage selling activity, contacts, deals, strategies, reporting, and communications.

Key Account Executive

Bilingual

• Develop merchandising strategies and source products to achieve program revenue targets.
• Drive vendor rebate growth by meeting placement KPIs.
• Ensure product collections meet client requirements and support business strategy.
• Manage complex quote orders for high-profile or brand-sensitive accounts.
• Coordinate international shipments and provide guidance on licensing requirements.
• Act as liaison between Account Service, Business Development, and Sales Teams to meet timelines and expectations.
• Attend strategy meetings, tradeshows, and client meetings to present assortments and recommend strategic product ideas.
• Analyze performance data to guide assortment, pricing, and promotional opportunities.
• Produce trend reports and idea-generating collateral; share relevant retail and industry insights.
• Mentor Merchandising Specialists on trends, key dates, and account-specific best practices.
• Assist in account reviews and forecasting using product sourcing expertise.

Strategic Merchandiser – Bilingual (English/French)

Accounts Payable

• Keep accounts payable work moving by processing, verifying, and reconciling VR-related invoices, payments, and transactions accurately and on time.
• Serve as a trusted point of contact for vendors and internal business partners, building productive relationships and fostering collaboration to resolve payment and invoice-related issues.
• Evaluate invoice, payment, and account discrepancies, exercising sound judgment to determine appropriate resolutions and escalate risks when necessary.
• Build positive vendor relationships by responding to invoice or payment questions and helping resolve issues quickly.
• Support month-end close by reviewing VR expenditures, maintaining documentation, and helping ensure financial activity is complete and accurate.
• Turn VR expense data into useful reports that help business partners understand payment activity and spending trends.
• Analyze payment trends, aging balances, and recurring issues to identify risks, recommend corrective actions, and improve overall vendor experience.
• Partner with Finance stakeholders to support compliant accounts payable processes and identify ways to make workflows more efficient.
• Influence positive business outcomes by balancing vendor needs, company policies, and financial controls when making day-to-day decisions.

VR Analyst, Accounts Payable

Client Services Representative

• Own the success of a $4–8M book of online program business, driving year-over-year growth and profitability.
• Lead and manage operations for multiple SPP retail boutique locations, including staffing, training, scheduling, associate performance, and retention.
• Partner with Sales to develop and execute account strategies, including business plans, client calendars, inventory strategies, and marketing initiatives.
• Act as the primary client contact for assigned programs, building strong, trusted relationships.
• Ensure programs meet launch dates, margin targets, SKU counts, and budget expectations.
• Manage inventory, purchasing, and merchandising strategies across both online stores and retail boutiques.
• Oversee project management activities, ensuring timelines, deliverables, and internal coordination are met.
• Forecast sales, manage store expense budgets, and produce sales and merchandise reporting.
• Lead, coach, and develop a team of Account Services and Retail associates, fostering a culture of collaboration, accountability, and continuous improvement.
• Travel as required to support client meetings, site sales, supplier visits, and retail locations.

Client Services Manager, Retail Programs – Bilingual (English/French)

Business Development Rep

• Develop and implement a strategic prospecting plan for high-value accounts.
• Collaborate with the Revenue Management Team and Sales Engineer to make informed pricing decisions based on competitive spend analysis, servicing needs, and future commitments.
• Partner with internal resources, including support teams, account executives, and category experts, to meet customer requirements and ensure a seamless onboarding experience.
• Build and deliver impactful presentations tailored to prospect needs, both virtually and in person.
• Map a sales strategy for large potential customers, leveraging collaboration with category experts to close deals.
• Maintain detailed knowledge of Staples’ products and services to address customer challenges effectively.
• Utilize prescribed sales tools to prioritize activities, document customer engagements, and drive efficiency.

Business Development Manager – Commercial

Sales Engineer

• Lead, coach, and develop a team responsible for onboarding complex, enterprise, and strategic customers
• Oversee end-to-end onboarding projects to ensure a positive, consistent customer experience
• Partner closely with Sales leaders and Business Development teams
• Manage team workload, priorities, and metrics
• Act as escalation point for complex customer issues
• Lead change management within go-to-market models
• Use data to identify trends, coaching, and process improvements
• Design scalable onboarding solutions
• Balance customer satisfaction with operational efficiency

Team Manager, Sales Engineering – eProcurement Solutions

• Build and maintain strong relationships with new and existing business customers
• Identify and develop new business opportunities through outreach and prospecting
• Understand customer needs and recommend tailored solutions
• Achieve and exceed sales and performance goals
• Collaborate with internal teams to ensure seamless customer experience
• Manage a pipeline of opportunities and track progress in CRM tools
• Deliver compelling presentations and product demonstrations
• Stay informed on market trends and competitive landscape

Territory Sales Representative, Commercial

Analyst

• Monitor fulfillment center performance against KPIs including equipment utilization, waste diversion, and SOP compliance
• Coach and support field associates to improve location-level recycling and waste program execution
• Manage third-party vendors and ensure compliance with service level agreements
• Own resolution of recycling, waste, and equipment-related issues including installations, repairs, and service adjustments
• Analyze performance data to benchmark results and identify underperforming locations
• Drive continuous improvement initiatives focused on cost reduction, sustainability, and revenue recovery
• Partner cross-functionally with FC Operations, Quality, and Fleet teams to enhance program execution
• Ensure end-of-life merchandise programs maximize recovery value while minimizing operational disruption

Senior Analyst, Reverse Logistics – Returns

Project Manager

• Define project scope, objectives, deliverables, and success criteria at project initiation.
• Identify, secure, and manage resource requirements throughout the project lifecycle.
• Develop and maintain project timelines, ensuring all stakeholders remain aligned and key milestones are achieved.
• Lead implementation activities with both internal and external partners to ensure projects are completed on time and meet customer expectations.
• Manage project changes, risks, and interventions to ensure successful outcomes.
• Escalate implementation risks proactively and recommend solutions to keep projects on track.
• Conduct root cause analysis to identify obstacles and implement process improvements for future projects.
• Communicate daily, weekly, and milestone-based project updates to stakeholders regarding implementation progress and performance metrics.
• Coordinate and expedite print program implementations from customer quote acceptance through setup and deployment on the web ordering platform.
• Manage complex implementation requirements for strategic accounts, including product kitting, inventory transfers, warehousing logistics, assortment management, third-party punchout integrations, and other program management activities.
• Serve as a subject matter expert and consultant on print program requirements, processes, and best practices.
• Provide strategic guidance and recommendations based on proven business models and industry best practices.
• Drive customer satisfaction through direct interaction, proactive communication, and successful program execution.
• Collaborate cross-functionally to ensure seamless implementation and delivery of customer solutions.
• Create, maintain, and continuously improve Standard Operating Procedures (SOPs), work instructions, and implementation documentation.
• Identify opportunities to streamline processes, improve efficiency, and enhance the customer experience.
• Establish and monitor implementation benchmarks and performance metrics to ensure operational excellence.
• Document lessons learned and apply process improvements to future implementations and customer programs.
• Partner with customers to gather requirements, communicate project status, and ensure successful implementation.
• Coordinate projects with Sales Representatives and support customer objectives.
• Collaborate cross-functionally with internal teams to secure resources, align timelines, and achieve project goals.
• Manage vendor relationships to track progress, resolve issues, and meet deadlines.
• Provide project updates, risk assessments, and root cause analysis to Sales Leadership.
• Navigate internal departments and influence stakeholders to drive results and maintain customer satisfaction.

Print Support Project Manager

Pricing Analyst

• Implement cost and price updates across multiple systems to ensure accuracy and consistency
• Manage and maintain margin performance by product and selling system
• Monitor and report on customer pricing tiers and pricing effectiveness
• Execute promotional strategies, including loyalty and membership program pricing
• Analyze structured and unstructured data to identify trends and opportunities
• Develop and maintain reporting, dashboards, and pricing analytics
• Support pricing strategy decisions through ad hoc analysis and insights
• Partner with merchandising, sales, and vendors to align on pricing execution
• Evaluate competitive pricing and price elasticity to optimize margin and volume
• Contribute to the development of tools, models, and best practices in pricing analytics

Pricing and Profitability Analyst – Print

IT Support

• This role works with a wide range of technologies and vendors, with a primary focus on supporting Staples warehouse and annex facilities across the Eastern U.S.
• Responsibilities include managing a team of 16 remote associates across the region and supporting up to 60 remote locations.
• Responsibilities include resource management, planning and facilitation, technical leadership, end-of-life strategy and technology refresh execution, and management of infrastructure design and development.
• Provide world class customer support to the Staples enterprise.
• Ensure the team creates and maintains clear, accurate documentation for the IT Project Management Office and remote facilities.
• Participate in the manager on-call support rotation, maintain a 15-minute callback time for all paged issues, and provide after-hours support and system recovery as needed.
• Follow the published Change Management policy and ensure each change request is well documented, change-specific, and properly approved.
• Collaborate across business units and IT/IS functions, including Platform Engineering, Communications Engineering, Security, the Project Management Office (PMO), Sales, Distribution, Fulfillment, and Transportation Operations.
• Maintain strong working relationships with vendors and contractors, with experience supporting administrative and budget processes.

Senior Manager, IT Infrastructure & Operations

General

• Interacting with customers in response to electronic inquiries stemming from our eMarketplace platforms (Amazon, eBay, Walmart, etc)
• Complete returns, research, website assistance and problem resolution in a single contact.
• Act as liaisons between multiple departments for accurate problem resolution
• Answer customer inquiries to learn about their needs, complaints, or issues
• Focus on first contact resolution, responding efficiently and accurately to customers
• Utilizing software, databases, scripts, and tools appropriately.
• Meet or exceed customer service metrics while providing excellent customer service.
• Making sales or recommendations for suitable products/services
• Taking part in training and other learning opportunities to expand knowledge
• Adhering to all company policies and procedures
• All other duties as assigned

Senior FCR Specialist

Account Specialist

• Manage transactional and programmatic custom orders, projects, and warehouse replenishment
• Provide primary customer and sales support through various contact methods
• Professionally intake, analyze, and resolve issues through execution of corrective action
• Plan and prioritize a high volume of tasks to meet customer-driven deadlines
• Provide timely communication and follow-up to external and internal customers throughout the order lifecycle
• Accurately collect and communicate custom print order specifications
• Collaborate with team, Sales organization, and customers to ensure effective program management
• Leverage analysis of various reports to identify opportunities and present recommendations to improve sales and operational efficiencies
• Maintain a high level of understanding of print database and systems knowledge
• Maintain a customer-branded website and facilitate requests for new program item adds and changes
• Organize and maintain up-to-date files, reports, and records
• Drive retention and sales through customer interaction
• Maintain effective follow-through in-line with standard operating procedures
• Identify opportunities for process improvements and assist in strategy development
• Create customer-facing program documentation as required
• Assess engagement with vendors/suppliers for the best interests of the company and customers

District Manager

Key Account Executive

Strategic Merchandiser – Bilingual (English/French)

VR Analyst, Accounts Payable

Client Services Manager, Retail Programs – Bilingual (English/French)

Business Development Manager – Commercial

Team Manager, Sales Engineering – eProcurement Solutions

Business Development Manager – Commercial

Territory Sales Representative, Commercial

Senior Analyst, Reverse Logistics – Returns

Print Support Project Manager

Pricing and Profitability Analyst – Print

Senior Manager, IT Infrastructure & Operations

Senior FCR Specialist

Print Account Specialist